Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The driver, Terry, asked where I wanted the 2 bulk bags (ballast and soil) and 4 smaller bags. He dropped them exactly where directed. I have a steep gravelled drive which many cars and vans find diff... See more
Company replied
We wanted 15 new doors and associated hardware for our house. After researching several builders merchants, we tried J T Atkinson at Otley. From the start the young lady who dealt with us was brillian... See more
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Ordered on line, received email updates on the order and delivery although not straight forward reversing a large truck down a very narrow track the driver handled it with competence and depositor m... See more
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Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from JT Atkinson Builders Merchant
Thank you Alan for taking the time to write this review. It is great to hear that our Middlesbrough branch were easy to deal with and you are happy with the pricing of your order. Thank you for choosing JT Atkinson and we hope to see you again soon.
They were a pleasure to deal with even…
They were a pleasure to deal with even when things go wrong
April 12, 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson for your jointing compound and thank you for your review Simon. It is great to hear that our Customer Service Team were a pleasure to deal with. We really appreciate your feedback on your experience with us, and we hope that we will see you shopping with us again very soon!
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson as your merchant and thank you for your review David. It is great to hear that you have received Great service from our Kendal branch and the products were excellent value. This is great news, and we really appreciate your feedback. We hope that we will see you again very soon for your next porject!
Reply from JT Atkinson Builders Merchant
Thank you for your 5* review Brian and for choosing JT Atkinson and your merchant. It is great to hear your paving was easy to order and the team in our Middlesbrough Branch were very helpful. Your feedback is greatly appreciated and we hope that we will see you shopping with us again very soon!
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for such a great review Mary. We are very pleased to hear you had a superfast delivery on your tap and the tap is excellent too. We hope that we will see you shopping with us again very soon!
Excellent shopping experience from…
Excellent shopping experience from start to finish.
April 12, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your 5* review Rob and also for choosing JT Atkinson for your Chimney Cowl. It is great to hear that you had an excellent shopping experience with us from start to finish, and we hope that we will see you shopping with again very soon!
They sorted the problem!
At one point it seemed that the delivery of a bulk bag was going to be delayed by several days. But thanks to the positive attitude of both the people I spoke to on the phone and the delivery driver, it actually arrived quite speedily
April 11, 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson Anne, and for your great feedback too. It is great to hear that our Yeadon branch had a positive attitude and had your order delivered at a time that was convenient for you. We hope that we can help you with any future projects and we hope to see you again very soon!
Quartz gravel bulk bag
Great service, updated throughout re delivery. Would highly recommend JT Atkinson 👌
April 9, 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Karen. It is great to hear that you are happy with the service you received from our Middlesbrough branch and that you would recommend us to others. Thank you for choosing JT Atkinson and we hope to see you again soon
Great service
April 3, 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Elaine. We are happy to hear that our Cockermouth gave such great service. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review. It is great to hear that our Darlington branch delivered your order on time and there was great communication from them. Thank you for choosing JT Atkinson and we hope to see them again soon.
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Simon. It is great to hear that you are happy with your order. Thank you for choosing JT Atkinson and we hope to see you again soon
Great choice of products
Great choice of products and cupboard knobs arrived direct from manufacturer. They are exactly what we wanted and are very good quality. I was kept informed about delivery and would use again and can recommend JT Atkinson.
April 9, 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review, it is great to hear that you are happy with the quality of the items you received and that there was great communication. Thank you for choosing JT Atkinson and we hope to see you again soon
Good prices always delivered on time
Good prices always delivered on time. Look forward to the new branch opening in skipton
April 2, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the pricing that you have been offered as well as that your order was delivered on time. It is also great to hear that you are looking forward to our Skipton branch opening. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the price you paid and that your delivery was received when you required it. Thank you for choosing JT Atkinsons and we hope to see you again soon.
As a ex employee my order was delt with…
As a ex employee my order was delt with very quickly.
Creg deliverd in the right place were we needed them top job 😀😀😀 😀😀
April 7, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Otley branch. It is great to hear that your order was processed quickly and that your order was delivered exactly where you needed it. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Appleby branch. It is great to hear that your order was received in good condition. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Bulk bags delivered as agreed
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Aspatria branch. It is great to hear that you received your delivery when expected. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good price and quick delivery
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the price that you were offered and the quick delivery that you have received. Thank you for choosing JT Atkinsons and we hope to see you again soon.
They were very nice and helpful on the…
They were very nice and helpful on the telephone and delivered when they said they would 🙂
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Millom branch. It is great to hear that you are happy with the level of helpfulness you have received over the phone by our staff and that your delivery was received when you were told it would be. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Spoke to a knowledgeable and friendly…
Spoke to a knowledgeable and friendly gentleman when calling about the materials I was ordering, who gave some great advice on how to proceed with the job I was doing. The delivery was punctual and the driver even helped me lift the heavy soundbloc boards. Top service.
April 8, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch. It is great to hear that you are happy with the level of service and advise you were provided by our staff in branch and by our driver during your delivery. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
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