Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The driver, Terry, asked where I wanted the 2 bulk bags (ballast and soil) and 4 smaller bags. He dropped them exactly where directed. I have a steep gravelled drive which many cars and vans find diff... See more
Company replied
We wanted 15 new doors and associated hardware for our house. After researching several builders merchants, we tried J T Atkinson at Otley. From the start the young lady who dealt with us was brillian... See more
Company replied
Ordered on line, received email updates on the order and delivery although not straight forward reversing a large truck down a very narrow track the driver handled it with competence and depositor m... See more
Company replied
Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you found it easy to place your order and that you have found our pricing to be very competitive. It is also great to hear that your order was delivered on time. Thank you for choosing JT Atkinsons and we hope to see you again soon.
The purchase was easy completed online
The purchase was easy completed online, as was booking delivery. I chose the day the suited me and the delivery went exactly as asked.
All in all a very user friendly company.
April 8, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Yeadon branch. It is good to hear that you found it easy to place your order online as well as booking your delivery. It is great to hear that your delivery went as expected and that you have found us to be a friendly company to deal with. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Stokesley branch. It is great to hear that you are happy with the pricing that you have been offered and the speedy delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Excellent Service
Quick delivery and at the time they said. Friendly delivery guy and product looks great.
April 8, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bingley branch. it is great to hear that you are happy with the level of service you have received as well as the product that you have received and that your order was delivered when you were told it would be. Your feedback has been passed on to the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Delivery date was not clear as staff…
Delivery date was not clear and a phone call to the local depot gave me a delivery date that was not adhered to. I checked the website for my order and a delivery date of a further 7 days was delivered on that date
Product was fine and the driver placed the bag exactly as requested
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Ilkley branch. I am sorry to hear that you were not given a clear delivery date and that your order was not delivered on time. It is good to hear that you are happy with the product you have received and that your order was placed exactly where you needed it. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Delivered quickly and the delivery man…
Delivered quickly and the delivery man was very helpful. I ordered too many fence panels by accident. They took them straight back and credited me.
April 7, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Otley branch. It is great to hear that you are happy with how quickly your order was delivered and how helpful our driver was. It is also great to hear that we were able to deal with your return and credit this for you. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Darlington branch. It is great to hear that you are happy with the level of service that you have received and that you are happy with the quality of the products you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch. It is great to hear that you are happy with how pleasant and helpful our driver was during you delivery. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Stockton branch. It is great to hear that you are happy with the level of service that you have received from our driver and that you found them to be very professional. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good
Good, straightforward service with no problems. Delivery driver helpful - dropped load at my convenience.
I've knocked one star off simply because order confirmation email said I would be contacted to arrange delivery but this didn't happen.
April 7, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Sunderland branch. It is great to hear that you found our service to be straightforward and that our driver was helpful and was able to place your order where required. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Helpful operator friendly and just a…
Helpful operator friendly and just a generally nice guy
April 7, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Barrow branch. It is great to hear that you are happy with the level of service you have received from our driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Northallerton branch. It is great to hear that you are happy with the fast, efficient delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Excellent Online Purchase Experience !!
Excellent online purchase experience. Very good service given to deliver 24 x 2.4m of timber moulding. Good communication and delivery of purchase with no issues.
April 6, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Richmond branch. It is great to hear that you are happy with your experience purchasing with us online and that you also received great service by the branch and that you were kept up to date with the status of your delivery. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Hartlepool branch. It is great to hear that you are happy with the level of service you have received as well as the price offered and the quality of the items you have ordered. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great staff at Middlesbrough store 👍🏼
Visited the Middlesbrough store earlier today. The staff at the trade counter and in the yard were really helpful and friendly. Got some paving slabs which are great quality and a good price.
April 20, 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Middlesbrough branch. It is great to hear that you are happy with the level of service you have received by our counter and yard staff during your visit. We are also happy to hear that you are pleased with the quality and price of the paving that you have ordered. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Whenever we’ve placed an order
Whenever we’ve placed an order, the response and deliveries have been so efficient. Wouldn’t use anyone else!
April 4, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Hartlepool branch. It is great to hear that you are happy with the level of service that you have received in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good product at a great price
Good product at a great price. Bit of confusion over how this would be delivered but all good in the end. V pleased with product and ease of purchase
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are pleased with the product that you have received and the price you were offered as well as how easy you found it to place your order with us. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Settle branch. It is great to hear that your order was received on time and that you found our driver to be helpful. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
10/10 for Customer Service
I ordered some heavy slabs, delivered on time. Had a slight issue but it was resolved with excellent customer service. 10/10.
April 5, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Stockton branch. It is great to hear that you are happy with the level of service you have received and that your order was received on time and the issue you had was quickly resolved. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you have found it easy ordering with us and that you received a speedy delivery and were kept up to date throughout. Thank you for choosing JT Atkinsons and we hope to see you again soon.
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