Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver, Terry, asked where I wanted the 2 bulk bags (ballast and soil) and 4 smaller bags. He dropped them exactly where directed. I have a steep gravelled drive which many cars and vans find diff... See more
Company replied
We wanted 15 new doors and associated hardware for our house. After researching several builders merchants, we tried J T Atkinson at Otley. From the start the young lady who dealt with us was brillian... See more
Company replied
Ordered on line, received email updates on the order and delivery although not straight forward reversing a large truck down a very narrow track the driver handled it with competence and depositor m... See more
Company replied
Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service from jt Atkinsons.always…
Great service from jt Atkinsons.always prompt and polite.thank you.
March 28, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Whitehaven branch. It is great to hear that you are happy with the level of service that you have received from our staff in branch and that they show a prompt and polite attitude. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the product and delivery service you have received as well as the price you were offered. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Cockermouth branch. It is great to hear that you did not have any issues when dealing with us and that you have found us to be a good company to deal with. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Excellent service
Excellent service. Item delivered on time and just the tool I've been looking for.
April 2, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the level of service that you have received and that the item you have received is exactly what you were looking for and was delivered when expected. Thank you for choosing JT Atkinsons and we hope to see you again.
Easy ordering, prompt delivery
I went into Atkinson’s yesterday afternoon, ordered a delivery and it arrived this afternoon, as advised
April 15, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Grange-Over-Sands branch. It is great to hear that you are happy with the level of service that you have received and that your order was delivered next day as promised. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Information all the way was great
April 2, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you were kept informed of the status of your delivery from start to finish. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bishop Auckland branch. It is great to hear that you are happy with the level of friendliness and helpfulness you have been provided by the branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great service and competitive prices
Great service and competitive prices. Delivery was on time and well delivered.
April 2, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Penrith branch. It is great to hear that you are happy with the level of service that you have received and that you have found our prices competitive, as well as your delivery being received on time. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great driver
Great driver, perfect delivery to where I wanted the top soil. Top soil looks great! What more do you need! 😀
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Barrow branch. It is great to hear that you are happy with the level of service you have received by our driver and that your Top Soil was delivered where you wanted it and looks good. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Day 15 today and my tonne of gravel has…
Day 15 today and my tonne of gravel has still not been delivered (about 1.5miles). It was in stock when I ordered. No delivery, no communication
April 1, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. We are sorry to hear that you have still not received your delivery yet. This is currently being investigated and someone will be in touch with a resolution for yourself. Apologies for any inconvenience caused.
Delivery was very good the driver…
Delivery was very good the driver polite and helpful. Top marks 👍
March 25, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Darlington branch. It is great to hear that you are happy with the level of service that you have received from our driver in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Always helpful
Always helpful, always cheerful, and eager to help. Great place for building and gardening supplies at great prices.
March 25, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the level of service that you have received and that you have found us to be a great place to order along with offering great prices. Thank you for choosing JT Atkinsons and we hope to see you again.
Confirmation of the order was effective…
Confirmation of the order was effective and the delivery driver was helpful and proficient.
March 31, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch. It is great to hear that your order was confirmed effectively and that you are happy with the level of service provided by our driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Excellent service thank you.
Excellent service thank you.
Good quality hard wood sleepers and top quality top soil with no stones
March 31, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bingley branch. It is great to hear that you are happy with the level of service that you have received and that the quality of the products you have received was to your liking. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Can’t fault it
Can’t fault it ordered, delivered earlier than expected which was a great help, highly recommended.
March 31, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that your order was delivered quicker than expected which helped you with your project. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you found it very easy to order with us and that your order was received next day. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Excellent service
Went into store in workington. Sorted in 5 minutes. Delivered next day. Excellent service.
April 8, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Cockermouth branch. It is great to hear that you are happy with the level of service that you have received along with the speedy delivery. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Cockermouth branch. It is great to hear that you are happy with the pricing and quality of your order as well as the level of service that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Richmond branch. It is great to hear that you are happy with how easy you found it to order online and are happy with the quick delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Penrith branch. It is great to hear that you are happy with the level of service you have received in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
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