Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver, Terry, asked where I wanted the 2 bulk bags (ballast and soil) and 4 smaller bags. He dropped them exactly where directed. I have a steep gravelled drive which many cars and vans find diff... See more
Company replied
We wanted 15 new doors and associated hardware for our house. After researching several builders merchants, we tried J T Atkinson at Otley. From the start the young lady who dealt with us was brillian... See more
Company replied
Ordered on line, received email updates on the order and delivery although not straight forward reversing a large truck down a very narrow track the driver handled it with competence and depositor m... See more
Company replied
Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Richmond branch. It is great to hear that you are happy with how easy you found it to order online and are happy with the quick delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Penrith branch. It is great to hear that you are happy with the level of service you have received in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Barrow branch. It is great to hear that you are happy with the quick delivery that you have received and that you got the correct items to what you had ordered. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Excellent service !
March 22, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Scarborough branch. It is great to hear that you are happy with the level of service that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Scarborough branch. It is great to hear that your order was received on time and that your items were of a good quality. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good seller good price quick delivery
Good seller good price quick delivery. Unfortunately the courier left package on my insecure front doorstep. I didn’t receive it but j Atkinson very helpful and gave me a full refund. I would recommend them despite DHL incompetency.
March 29, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. We are sorry to hear that you did not receive your order despite the quick dispatch but it is great to hear that you are happy with the pricing that you had received and that your order was refunded quickly. Thank you for choosing JT Atkinsons and we hope to see you again.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bishop Auckland branch. It is great to hear that you are happy with the level of service that you have received from the branch and driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Yeadon branch. It is great to hear that you are happy with the fast delivery that you have received as well as the quality of the items that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Helmsley branch. It is great to hear that you are happy with how helpful, polite and supportive our staff are in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Delivery was perfect and driver did a…
Delivery was perfect and driver did a great job dropping off the supplies needed. Really happy with the service, professional and precise.
March 28, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bishop Auckland branch. It is great to hear that you are happy with the level of service that you have received from the branch and driver and that your delivery went smoothly. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Middlesbrough branch. It is great to hear that your delivery was received on time and that you were kept notified. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
My order arrived after two days despite…
My order arrived after two days despite the Fuel Protests. They even phoned to ensure that my order was delivered Top class company I highly recommend!
January 11, 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you received your order in a timely manner and that you have found our level of service to be top class. Thank you for choosing JT Atkinsons and we hope to see you again.
Very prompt delivery thanks.
Considering how far away I live, the delivery was made in just a couple of days, item arrived as described at an excellent price.
March 28, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the speedy delivery that you have received and that your items arrived as described and were priced competitively. Thank you for choosing JT Atkinsons and we hope to see you again.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Helmsley branch. It is great to hear that you are happy with how efficient and professional our staff are in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Driver tried his best to drop slate as…
Driver tried his best to drop slate as close as possible to where I needed it, which wasn’t easy.
March 28, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal Branch. It is great to hear that you are happy with the level of service that our driver has provided you and that he tried to drop your items as close as possible to where required. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again.
Easy to order and delivery was when it…
Easy to order and delivery was when it said it would be.
March 27, 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review. It is great to hear that you found our website easy to used and that your delivery arrived quickly. Thank you for choosing JT Atkinson and we hope to see you again soon
First class service.…
Ordered doors from them had a slight problem with one but this was dealt with very professional. Would definitely deal with them again.First class service.
March 20, 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review. It is great to hear that that although there was an issue with your order we were able to get it resolved quickly for you. Thank you for choosing JT Atkinson and we hope to see you again soon.
Top soil delivered was good quality
Top soil delivered was good quality
but had to wait almost 2 weeks for delivery . Maybe my expectations were too high but I expected delivery sooner.
March 27, 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review. We are sorry to hear that your delivery was delayed and have forwarded your review to the branch manager so that this can be investigated. Thank you for choosing JT Atkinson and we hope to see you again soon.
First class rapid delivery 👍
March 27, 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review Dave. It is great to hear that you are happy with the service and delivery you received from our Kirkby Stephen branch. Thank you for choosing JT Atkinson and we hope to see you again soon.
Brilliant service
Brilliant service, fast (free) delivery and very competitive price. Thank you!
March 26, 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review, it is great to hear you are pleased with the service you have received, as well as the quick delivery and competitive pricing. Thank you for choosing JT Atkinson and we hope to see you again very soon
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