While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Jujube's customer service tells you they are a real, live human being but I don't believe it. They won't call you or give you their number to call and speak to a human being. They just keep giving yo... See more

Rated 1 out of 5 stars

Indifferent about customer experience. I purchased a bag and then a day later it went on sale. I contacted them about adjusting my order since it hadn't even been shipped yet and they told me they don... See more

Rated 1 out of 5 stars

This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I... See more

Rated 1 out of 5 stars

After buying a changing bag (costing over £100) and using it a handful of times the strap broke, deeming it unusable. So far I've been trying for 3 months to get customer services to either refund or... See more

1.1

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jujube is amazing!

Jujube is a great company. They have quality products that last. The price initially can seem high, but these bags have great resell value. Their customer service is amazing, as are the community of followers. I recommend these products for the baby/toddler stage and beyond!

March 8, 2018
Unprompted review
Rated 2 out of 5 stars

I placed an order early in the morning…

I placed an order early in the morning on March 6th and received notification that it had shipped that afternoon. It has now been 48hrs and the package has not been received by USPS yet. I placed several orders with other retailers in the evening of the 6th and they have arrived already today. I don't anticipate ordering from Jujube in the future if this how long it takes them to drop a package off once a shipping label is made.

March 8, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Erica!

Thank you for sharing your experience with us. We apologize that tracking information is not available yet. We are reaching out to you directly so we can further address your concerns.

Thank you,

Ju-Ju-be Xo!

Rated 5 out of 5 stars

Satisfied

Quality product , Great Service and Fast shipping

March 8, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Asia!

We hope you enjoy your Be Organized! Thank you for the love!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

Best brand on the market!

I love Ju Ju Be! I have been purchasing from this company for 3 years now and was never disappointed. The quality and service is unmatched and doesn't compare to any other brand.

March 7, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Gaylynn!

Thank you for sharing your feedback with us! We truly appreciate it!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I'm super happy with these products

I'm super happy with these products - we got a bunch! They are useful, stylish, and still look great even though I'm using a lot of them everyday. The BFF, the stroller straps, and the paci pod currently get the most use, but I also use the fuel cell, and my partner has a hatch diaper bag that he loves using. I would highly recommend these to any mama or papa out there!

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

I ordered a backpack for my daughter…

I ordered a backpack for my daughter and she LOVES IT! So many ways to keep things arranged so it's not a mess. She is excited to be able to find things and know where they are. Plus she loves the design of the fabric. I will probably buy something for myself soon.

March 5, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, high quality products. The Be Right Back was better than anticipated with tons of space and more than enough pockets.

March 5, 2018
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier!

Excellent quality products that were clearly made by moms who know there stuff! As a soon to be second time Mom it has been hard to find products that can withstand all of the daily wear and tear of toddler life. Ju-Ju-be products have made everything that much easier being a stay at home mom! In addition us military mommas having the benefit of a discount is an honor I’m grateful for.

March 2, 2018
Unprompted review
Rated 5 out of 5 stars

Best bags I’ve ever owned

Best bags I’ve ever owned, and I’m not even a mom yet! I have a chronic illness that requires me to take a medical kit with me everywhere I go, and these bags are so handy and easy to organize.

February 28, 2018
Unprompted review
Rated 3 out of 5 stars

The products are nice but support was a…

The products are nice but support was a bit of a hassle. I received a damaged product and instead of shipping me a new product right away they made me return the old product and once that product was received they shipped me a new one (still have yet to receive that one). I get things happen but to receive 5 stars you should have shipped the new piece out right away and allowed me to return the old one within X days.

February 26, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Christine!

Thank you for sharing your feedback with us! It looks like the replacement item was delivered today, February 26. We truly apologize for any inconvenience this may have caused you and hope the item meets your expectations. If you have any additional questions or concerns please contact us directly!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I bought my BRB from a retailer that…

I bought my BRB from a retailer that ignored my request for an exchange. JJB’s excellent customer service solved the issue for me and responded right away. I’m definitely a customer for life! Great quality bags + functionality + excellent customer service = JJB!

February 25, 2018
Unprompted review
Rated 5 out of 5 stars

Best product ever

Best product ever! I have one idea though. Knowing it's hard to get licenses.BUT..You could possibly expand your client base if you opened the door for geeky/nerdy patterns. Star wars, game of thrones, doctor who, DC and Marvel etc..I'd buy all the things.

February 25, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing high quality products

Amazing high quality products, always new additions and great customer service. This company allows encourages customers to shop from small retailers to promote small business growth.

February 23, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Jeinay!

Thank you so much for sharing your experience with us! We love our JJB community and will continue to show our support! We hope you enjoy your bag(s) for years to come!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I love all of the JuJube products I…

I love all of the JuJube products I have ever gotten. I love that they provide military discount and mail their products within a week after purchasing online. I’d highly recommend any parent to buy their bags!

February 22, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look