JUDE | LLOW Reviews 

291
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, describing the trainers as well-made, stylish, and versatile. Many appreciate the premium feel and unique designs, often noting superior leather quality. Exceptional customer service is frequently highlighted, with staff going the extra mile to assist, offering quick communication and personalized support. However, some customers noted concerns about product durability, with reports of glue separating or trainers losing shape quickly. A few also found sizing inconsistent, sometimes requiring exchanges. Additionally, a small portion experienced delivery issues, including unreceived products and unresponsive customer service.

What people talk about most

Product

Customers had positive experiences with product, praising the amazing quality, style, and comfort of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the trainers as stunning, well-made,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and quick communication.... See more

Service

People report positive experiences with service, often describing it as friendly, quick, and unbelievable.... See more

Customer service

Clients share positive opinions on customer service, with many describing it as heroic, friendly, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excited to receive my purchases from Jude LLow, trendy smart / casual trainers for all occasions - good quality at a reasonable price! Their reasons just keep getting better! My vint... See more

Rated 5 out of 5 stars

Superb company. Superb shoes. I’ve spoken to the owner via social media a few times and he always goes above and beyond to get me the right shoes the next day. I recently spoke to him again about some... See more

Rated 5 out of 5 stars

Received my black Nico trainers this morning and all I’m going to say is you need to get onto Jude Llow. They fit like a glove, quality is top tier. Was hesitant at first but I kept seeing them on spo... See more

Rated 5 out of 5 stars

Professional company run by top people, quality of the products is very high along with comfort. Delivery was next day and all packaged with extra places and dust bags. Highly recommend and think the... See more


Company details

  1. Clothing Store

Written by the company

A luxury footwear brand


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

291 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(291)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

Disappointed. The trainers are actually quite nice but just not what I was after. The returns process is shocking. Cost me £13 to return them. So £20 down just to view and try them on. Thy were also very slow to process the return. Would have just appreciated more honesty in the website about the returns process before ordering.

October 15, 2024
Unprompted review
JUDE | LLOW logo

Reply from JUDE | LLOW

Hi Ross

We appreciate and understand your frustrations, however we feel this review is very unfair.

As discussed on emails, which we responded to you within 30 minutes on separate accounts. We explained why we don’t offer free returns, due to the current size of our company we don’t have enough returns coming back to us that a courier would need to offer us this service. This is why only the big companies offer this service as they can meet the order demands from the courier. The information is on our shipping and returns page on the website & we only ADVISE that a return is sent back on a tracked service to make sure we 100% get the parcel back and can provide a full refund.

We received your order at our P.O. Box on the 1/11/24 which was the brought to our offices via Royal Mail on the 4/11/24. By 7/11/24 your refund was processed. 3 days for you to receive your refund.

95% of companies charge the customer to ship a item, however not many companies charge only £5.00 to receive the product the following day, so we apologise you feel you’re £20 down to view a pair of our trainers, but unfortunately there are pros and cons of online shopping. We always give the best service possible to our customers & will continue to keep improving our services, maybe one day in the future we can offer free refurns policy.

Kind regards

JL


Rated 5 out of 5 stars

Nico Purchase

Recently purchased a pair of the Nico range and they are up there with the best footwear I have ever worn, the fit, the look, and the quality are exceptional. Considering I have always bought Arne, and have always disregarded other brands, I was amazed at how good these were! They get a lot of looks! Delivery was excellent too.

I actually messaged Jude Llow on Instagram asking for further images of the trainer. They were very helpful and it felt like a real personal service.

Having ordered x4 pairs because I was unsure which would suit me best, I then ran into terrible issues with delivery of the return. This was through no fault of my own or Jude Llows. After another message to them they were very understanding in still offering me my refund outside of the allotted refund window.

I'll be back for more!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality shoes & brand owner.

Absolutely top quality shoes. Can be worn dressy or casual.

I was after the Telier in Taupe but sold out online, messaged on instagram got a really quick response and said to check in Harvey Nichs as they had stock. Went today and picked them up! Will be ordering a black pair soon, guys a top bloke and has a top quality brand.

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Been new buying from this brand since it…

Been buying from this brand since it started and you can’t go wrong with the quality, designs and customer service, just bought the the new style Nico’s as I bought two pairs of the original ones when they first came out and the colour ways and upgrades they’ve mad to the original version is top quality the shoe was already a great shoe but some how they have made it even better. The shoes are perfect for every occasion and the comfort is spot on as well I’d give this company 10 stars if I could this is my go to footwear brand now.

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Telier trainers

I purchased the telier model and was surprised in a good way, when they came. After previously having represent and Arne trainers Jude.llow tops them easily by a considerable amount. The quality is the best I’ve seen with the materials and detailing of the shoe. It gives you a luxury feel which can be dressed up or down, for the price you really can’t complain for the product you will be receiving.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Brought the white Nicos

Brought the white Nicos, im 8.5 uk and ordered the size 8 nico's, tried on and seem to be pefect, look really good, will buy again :)
Great footwear!

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

Really nice pair of shoes. Bought two pairs from Jude Llow now and both have been exceptional. The toggle on the laces is a nice touch and something I haven’t seen before.
Really good company to buy from, delivery is always quick and spot on.

Will buy more in the future!

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service and a fantastic brand with some of the finest quality footwear on the market.

I have purchased a few pairs from Jude Llow now and can honestly say the quality and detail of their footwear are flawless, my recent purchase was from the newly launched Collection 4, spoiled for choice I selected the Pierre in Black. I chose for these to be delivered next day placing my order before 3pm and true to their word received these the following day and absolutely love them and the fit is really comfortable. Would highly recommend Jude Llow to all looking for good quality and flawless designed luxury footwear. I will absolutely be back to purchase more.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Had a couple pairs from jude llow now

Had a couple pairs from jude llow now, they’re unreal. The quality is amazing and the shoes are so durable, recently bought the Pierre pair they’re so so nice, even better in person! The customer service is top notch, always there to help any time of the day. Can’t wait to buy more! 🤝

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very good quality

Very good quality, the full concept of the shoe is insane, the attention to detail on the shoe to the shoe box and then the lace clips, very satisfied, looking forward to seeing the clothing range. 10/10

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service and definitely 5 star…

5 star service and definitely 5 star quality! I’ve been looking for something to go with a few outfits and couldn’t quite find the right fit! Been waiting on the new drop from Jude Llow and they didn’t disappoint, ordered Monday, delivered Wednesday and the quality and stylish look are unbelievable! Top class look and feel straight out the box, customer service, delivery and quality of the highest order right here.
Will definitely be buying more in the near future 🙌🙌

September 18, 2024
Unprompted review
Rated 2 out of 5 stars

Returned an item but no response nor…

Returned an item but no response nor refund has been issued back to me.

September 3, 2024
JUDE | LLOW logo

Reply from JUDE | LLOW

Hi David,

Thank you for leaving a review (17.09.24) however we have responded to your email the day you sent one on Sunday (15.09.24) asking for tracking number on your return and if it’s been delivered to our PO Box, you sent this info back to us once it’s delivered to the PO Box, it takes a few days to then be delivered to us as they wait for a few to build up then do one trip to us, they were delivered yesterday and we processed your order, this is why we state on site it could take up to 10 days to receive your refund.

Kind regards

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