JUDE | LLOW Reviews 

291
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, describing the trainers as well-made, stylish, and versatile. Many appreciate the premium feel and unique designs, often noting superior leather quality. Exceptional customer service is frequently highlighted, with staff going the extra mile to assist, offering quick communication and personalized support. However, some customers noted concerns about product durability, with reports of glue separating or trainers losing shape quickly. A few also found sizing inconsistent, sometimes requiring exchanges. Additionally, a small portion experienced delivery issues, including unreceived products and unresponsive customer service.

What people talk about most

Product

Customers had positive experiences with product, praising the amazing quality, style, and comfort of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the trainers as stunning, well-made,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and quick communication.... See more

Service

People report positive experiences with service, often describing it as friendly, quick, and unbelievable.... See more

Customer service

Clients share positive opinions on customer service, with many describing it as heroic, friendly, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excited to receive my purchases from Jude LLow, trendy smart / casual trainers for all occasions - good quality at a reasonable price! Their reasons just keep getting better! My vint... See more

Rated 5 out of 5 stars

Superb company. Superb shoes. I’ve spoken to the owner via social media a few times and he always goes above and beyond to get me the right shoes the next day. I recently spoke to him again about some... See more

Rated 5 out of 5 stars

Received my black Nico trainers this morning and all I’m going to say is you need to get onto Jude Llow. They fit like a glove, quality is top tier. Was hesitant at first but I kept seeing them on spo... See more

Rated 5 out of 5 stars

Professional company run by top people, quality of the products is very high along with comfort. Delivery was next day and all packaged with extra places and dust bags. Highly recommend and think the... See more


Company details

  1. Clothing Store

Written by the company

A luxury footwear brand


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

291 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(291)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Total ignorance of request for refund.

Total ignorance of request for refund.

Ignored all emails for 3+ weeks.

Would avoid.

September 3, 2024
Unprompted review
JUDE | LLOW logo

Reply from JUDE | LLOW

Hi there.. we don’t have any idea where this review has come from? Please could you let us know your order number and show us your emails you sent to us?

Updated email - Hi Ben, Thank you for your info on your order, we have just looked into this & shows you only ordered on 14/08 & we have checked all emails & have not received any email from yourself, that being said we think we have your parcel here with us going off the style and size, but there was no indemnification in the box this will be why no refund would of been given until now. Kind regards

Rated 1 out of 5 stars

NICO Cloud White - Product Issue

I purchased a pair of NICO Cloud White trainers in April and, following 4 months of owning the item the stitching has burst and they shoe can no longer be worn. I appreciate this is a fashion item and I do not expect it to last for years, however I do not expect these issues after wearing them sparingly over a 4 month period. I am really disappointed with the product and will not be purchasing from the brand again.

The staff I have spoken with have been really helpful and offered a 20% discount on my next purchase, however I feel the issues are with the actual product.

August 23, 2024
Unprompted review
JUDE | LLOW logo

Reply from JUDE | LLOW

Hi Andrew,

Thanks for leaving your updated review and we note you originally gave us a 5* review prior to us not meeting your request of a refund.

Having looked further into the matter and liaised with our QC team (using the photographic evidence you had provided us) we believe there is a discrepancy in what you stated “wearing them sparingly” over 4 months.

JL prides themselves on high quality footwear and having never faced this issue before we do not believe this was a QC issue and more of a customer issue due to the general condition of the footwear in which you provided photographic images of.

Having said all the above we offered you a discount code on your next order to keep the relationship however that did not meet your needs.

If you choose not to purchase with the brand again then we will be sorry to hear that.

Thanks

Rated 5 out of 5 stars

I’ve just bought my 4th pair of Jude Lows

I’ve just bought my 4th pair of trainers from Jude Low. Every time I wear them people ask me what brand are they. They are the cleanest pair of trainers I’ve seen. I can wear these casually and even wear them when I go away on business.

I will continue to follow and buy from this brand

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Pure class

The quality of these sneakers are UNREAL ordered yesterday delivered today recommend these sneakers 100% can’t wait till they drop more Arne who?

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic trainers that are super…

These trainers are fantastic—super comfortable right out of the box. I haven't had a pair fit this well or be this comfortable since my last pair of running shoes.

The quality is excellent, and they look great. I'll definitely be buying more in the future!

August 6, 2024
Rated 5 out of 5 stars

Great quality footwear

Bought the Telier and they’ve spot on. Great quality, different to a typical white shoe and work with loads of different outfits. Often get people asking where they’re from.
Also, great comms on instagram as I was after a size 12 but recommended the 11 would work which it did as they are slightly larger in size. Looking forward to getting another pair later this year.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, communication via insta was on point, replied to my messages quickly. Now the kicks are on a high level of quality, proper tumbled leather used, I got the Philipe in a clean all white to rock on holiday, perfect summer shoe that will go with anything. Highly recommended. Defo gonna be purchasing some of the other colours and models very soon.

Oh yeh the silver brackets👌🏿 haarrrrddd

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect smart trainers

I just want to send you a little message I got the white Phillipe trainers for my husband last week and they are absolutely spot on👌 he tried them on earlier and they look great so happy. I'm sure we will be buying more

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Approval from my 65 year old Dad!

Bought a pair of trainers for my Dad’s 65th birthday and he is a hard man to please but he was blown away with the JL’s! He’s already talking about buying more. The dust bag and extra laces were a great touch. Immaculate service from the folks at JL. Many thanks!

July 1, 2024
Rated 5 out of 5 stars

I have a huge collection of trainers…

I have a huge collection of trainers and these are pretty special. I’ve actually purchased them to wear to a wedding. True to size and unbelievable quality. Gutted I missed out on the comp because I need another pair already!

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

My new favourite trainer brand

Firstly, products are first rate and of really impressive quality. In addition, the customer service experience was really impressive with great communication.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Woow

Woow ! Quality, price, fit of shoes all amazing. Was hesitant at first on the purchase, definitely will be back for more.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and great service

First order with Jude Llow and definitely won’t be the last! amazing quality and fit perfectly. The order was delivered very quickly in time for the weekend and a great service from the team. I even managed to win a free pair from their competition!!

June 12, 2024
Unprompted review

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