Julian Wadden Reviews 

698
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and effective. The service is frequently highlighted as efficient and smooth, with many appreciating the clear communication and excellent follow-ups throughout various processes. People also commend the quick response times, ensuring issues are handled promptly and effectively. Reviewers often highlight individual team members for their outstanding support and dedication, contributing to a positive overall experience. This personalized approach ensures that customers feel well-cared for and confident in the company's ability to manage their needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff members who are... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more

Company replied

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

698 reviews

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4.7

All reviews

(698)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

Sophie Ormsby – Exceptional Property Management Professional

As a solicitor, I have had the privilege of working with Sophie Ormsby, who leads on Property Management, across a range of professional contexts spanning many years. Throughout that time, our professional relationship has remained consistently positive, constructive, and enduring.

Sophie operates to the highest professional standards. Her communication is prompt, clear, and grounded in practical understanding. She manages expectations with precision and approaches every engagement with genuine care and attention to detail. She brings perspective, balance, and a calm, solutions‑focused approach to even the most complex matters.

She anticipates practical needs before they arise, resolves logistical challenges with ease, and ensures well‑managed progress across all levels of interaction. Sophie is commercially sound, impactful in her decision‑making, and always fully apprised of legal updates in housing law. She is consistently proactive in navigating compliance requirements, anticipating legislative change, and ensuring her clients remain aligned with evolving obligations.

I continue to be impressed by her professionalism, reliability, and depth of expertise. Sophie is a credit to her organisation, and I recommend her without hesitation to landlords, agents, and property professionals seeking exceptional service within property management.

January 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 4 out of 5 stars

A good example of customer service

It’s not always been great to have JW as our letting agents if I’m honest - but since we have had Annie E helping us as our assigned contact it’s a whole lot better. Prompt, polite, professional. The kind of service you’d expect but actually all too rare these days! Thank you Annie.

January 9, 2026
Unprompted review
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Reply from Julian Wadden

Thank you, Anthony Delaney, for your kind words about Annie's great work. We truly appreciate your feedback and are glad to hear that her prompt, polite and professional service has made a positive difference for you. We strive for customer-centric support and will continue to improve our reliability and service quality, so please feel free to reach out if you need anything further.

Rated 5 out of 5 stars

As an older person I prefer to talk and…

As an older person I prefer to talk and not email as I don't always check my emails. Everytime I contact Chelsea, I find she responds very soon , and also in a polite professional manner.
Chelsea is always helpful and nothing seems a problem.
She is knowledgeable about the property and circumstances involved in the sale.

January 5, 2026
Unprompted review
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Reply from Julian Wadden

Dear Clare,
 
Thank you for your kind review and for highlighting Chelsea's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Great help

Abbey was really great and help me through out the whole moving process

January 1, 2026
Unprompted review
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Reply from Julian Wadden

Dear Andrew,
 
Thank you for your kind review and for highlighting Abby's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

My experience with abbey burrows was…

My experience with abbey burrows was ver profeinal she was very polite and helpful on all she did for us

December 12, 2025
Unprompted review
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Reply from Julian Wadden

Dear Simon,
 
Thank you for your kind review and for highlighting Abby's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Our agent Alice McAleer was great.

Our agent Alice McAleer was great.
This wasn't an easy or straightforward sale and Alice took over the case half way through, due to our previous agent leaving.
There were quite a few stumbling blocks, but Alice kept a level head when challenged and problem solved, brilliant....she wasn't working alone...a great team behind her. Thanks everyone

December 19, 2025
Unprompted review
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Reply from Julian Wadden

Dear Alison,
 
Thank you for your kind review and for highlighting Alice's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Brilliant experience selling my house…

Brilliant experience selling my house with Julian Wadden. Everyone I have been in touch with in the Stockport team has been so warm, smart and helpful, especially Eilish, Ryan and the other agents who did viewings. When a buyer backed out, they were prompt about remarketing it, and I really appreciated Eilish's advice when accepting offers. Highly recommend them - there's a reason why they are near the top of the league tables.

January 4, 2026
Unprompted review
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Reply from Julian Wadden

Good morning,
 
Thank you for your kind review and for highlighting Eilish and Ryan's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Really happy with the service near my…

Really happy with the service at the end of my tenancy. James was freindly, informative and returned my full deposit in a timely manner. I was really pleased to have my full deposit back just before Christmas!

December 23, 2025
Unprompted review
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Reply from Julian Wadden

Dear John,
 
Thank you for your kind review and for highlighting James' great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Called up for some advice about my…

Called up for some advice about my house that I let out myself. Spoke to James and even though Julian Wadden dont manage my proprty he was really helpful passing on advice about the changing law

December 22, 2025
Unprompted review
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Reply from Julian Wadden

Dear Kieran,
 
Thank you for your kind review and for highlighting James' great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Very helpful and lovely

Just used Julian Wadden to sign for my current flat and they were so lovely and helpful. The system they use to check your references did not work very well for me and my partner but Ellis did everything he could to sort it out and help us quickly. Would definitely choose them again!

December 16, 2025
Unprompted review
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Reply from Julian Wadden

Dear Ellie,
 
Thank you for your kind review and for highlighting Ellis' great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby is brilliant to work…

Sophie Ormsby is brilliant to work with. I deal with her on an ongoing basis and her customer service is always spot on. She’s super friendly and just very easy to get along with—highly recommend her

December 18, 2025
Unprompted review
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Reply from Julian Wadden

Dear Rebecca,
 
Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Ria was amazing!

Ria has been absolutely fantastic in helping me move out. She was there to support my every need. I wish everyone who worked in property managed things the way Ria did.

December 18, 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jake,
 
Thank you for your kind review and for highlighting Ria's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Collette has been great to work with

Collette has been great to work with, she is a very attentive and considerate property manager. Five stars from me!

December 17, 2025
Unprompted review
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Reply from Julian Wadden

Dear Paul,
 
Thank you for your kind review and for highlighting Collette's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 1 out of 5 stars

Currently a Tennant at one of the…

Currently a Tennant at one of the property and issues are never resolved timely. Sincerely regret getting an accommodation from you guys. I rang on Monday to let you know my cooker wasn't working properly as the electricity trips off once I turn it up. I went online and filled the form to report as well and Nobody got back to me in 24hrs. I rang again the next day Tuesday just to be told a contractor will come on Wednesday that I should make use of my microwave to cook for a family of 5 seriously??? I can't believe this. I will have to wait for over 36 hrs to have this checked??? You need to do better.

December 15, 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Rose,
 
We're sorry to hear that you had a negative experience with us. Your feedback is very important, and we take it seriously. 
 
Please know that we're using this opportunity to reflect and improve our processes moving forward.
Thank you for bringing this to our attention.
 
Kind regards,

Customer Care Team

Rated 5 out of 5 stars

End of tendency

Sophie was really helpful with discussing ending my tenancy early & led me through the process end to end. 5*

December 1, 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Laura,
 
Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Very helpful property manager who looks…

Very helpful property manager who looks into issues quickly and professionally and assists with answers and apologies when required, which in the current business market is a breath of fresh air

December 9, 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

Bathroom upgrade of rental prop

I have been struggling actually with a big upgrade on the house which is on the rent.
The Bathroom upgrade
I would like to thank Annie Ephgrave, for all her hard work for finding the good contractor which is quite difficult to find but she got the best people to deal with all tasks at the best price, great job, well appreciated with all her efforts

December 10, 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good morning,
 
Thank you for your kind review and for highlighting Annie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Georgia at Julian Wadden is amazing to…

Georgia at Julian Wadden is amazing to deal with. Always helpful and knowledgeable and goes above and beyond to make everything as smooth as possible.

December 9, 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good morning,
 
Thank you for your kind review and for highlighting Georgia's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

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