Julian Wadden Reviews 

698
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and effective. The service is frequently highlighted as efficient and smooth, with many appreciating the clear communication and excellent follow-ups throughout various processes. People also commend the quick response times, ensuring issues are handled promptly and effectively. Reviewers often highlight individual team members for their outstanding support and dedication, contributing to a positive overall experience. This personalized approach ensures that customers feel well-cared for and confident in the company's ability to manage their needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff members who are... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more

Company replied

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

698 reviews

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No recent history of asking for reviews

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4.7

All reviews

(698)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Waddens for 20yrs

I have used Waddens for 20yrs. They remain the best in the Heatons. Jake looks after all my management issues. Never any issues for me as a landlord .

January 30, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Jake's great work!

Rated 5 out of 5 stars

A Fantastic Experience!

Renting through Julian Wadden was a seamless and enjoyable experience. I had my heart set on a specific property, and the team went above and beyond to help me secure it. I also needed an EV wall charger installed; they gave me total reassurance that the landlord was eco-friendly, which gave me the confidence to move forward. I’m moving into my new home tomorrow and couldn't be happier! The staff are incredibly welcoming and clearly enjoy their work. A huge shout-out to Amy Oliver and the Heatons team for their exceptional support.

January 29, 2026
Unprompted review
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Reply from Julian Wadden

Dear Ademola,
 
Thank you for your kind review and for highlighting Amy's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

A personal and collaborative approach…

A personal and collaborative approach from the off. Good attention to photos and amenable to suggestions concerning marketing throughout the process. Very helpful with assisting with providing paperwork and updates.

January 29, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 4 out of 5 stars

Communication is good.

Communication is good.
Staff polite amd friendly.
Deal with problems/issues quickly.
Knowledgeable.

January 15, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

Outstanding Service

I don't usually write reviews however i feel this was valid. My property manager Ria has shown how it should be, she goes out her way to show why your paying for a service. Excellent communication, up to date and a smile at the end of the phone.

January 26, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Ria's great work!

Rated 5 out of 5 stars

We got our first home through Julian…

We got our first home through Julian Wadden and the experience was fantastic from start to finish. The service was amazing, with excellent follow-ups and clear communication throughout the process. They made everything smooth and stress-free. Highly recommend them if you’re looking to sell or rent in the UK.

January 23, 2026
Unprompted review
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Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

Estelle has been really helpful with…

Estelle has been really helpful with resolving our maintenance issues reported recently, thank you Estelle

January 14, 2026
Unprompted review
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Reply from Julian Wadden

Thanks for the great review and recognising Estelle's great work!

Rated 5 out of 5 stars

Julian Wadden is the premium estate…

Julian Wadden is the premium estate agency in Didsbury. They deliver fantastic marketing for your property sale and great communication updates, whether you are buying or selling. I can highly recommend assistant branch manager Nicola, as she is very professional and really looks after her clients throughout the entire process.

January 27, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Christopher,
 
Thank you for your kind review and for highlighting Nicola's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Julian Wadden Agency was incredibly…

Julian Wadden Agency was incredibly helpful in helping me with renting a new property. I had a very difficult situation and I urgently needed to rent a place. The whole process, from viewing to signing the lease, went smoothly and quickly. Very attentive and responsive and ready to provide support. I recommend.

December 1, 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

Sophie Ormsby is great to work with

Sophie is great to work with. She consistently provides a professional, efficient and friendly service regarding the management of our rental property. Over the years my wife and I have really appreciated her help, guidance and advice and it is reassuring to know that our property is in such good and trusted hands. Thank you again Sophie.

January 20, 2026
Unprompted review
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Reply from Julian Wadden

Dear Steve,
 
Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Jade is professional and responds…

Jade is professional and responds quickly to my messages. I’m very happy with how she manages the property for me

January 19, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Darren,
 
Thank you for your kind review and for highlighting Jade's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

It’s great to have a consistent person…

It’s great to have a consistent person to deal with to resolve any issues and Jade has been a true asset over the last few years dealing with issues and working hard to maintain communication during difficult times. Her hard work is much appreciated.

January 13, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Geoff,
 
Thank you for your kind review and for highlighting Jade's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Excellent letting agent — professional, responsive and helpful

We have been with Julian Wadden for many years. Thank you to the team at Julian Wadden especially Sophie Ormsby, our property manager, also Georgia Aldridge, Chelsea Percival, Stacey Rushworth, Jade Galtrey-Smith and Catherine Townley. All your help in arranging a tenancy and managing the property has been remarkable. Sophie deal with everything regarding managing our property and keep us informed at all times.

January 2, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Van,
 
Thank you for your kind review and for highlighting the whole teams great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Wanted to express how great it is…

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, and any issues my tenant may have are always handled promptly. Although I'm know that Chelsea has many clients, she has always made time to return my calls promptly and make herself available. Once I've asked Chelsea to action something, I know it will get done quickly and efficiently.

January 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Vanessa,
 
Thank you for your kind review and for highlighting Chelsea's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Highly recommended

An extremely easy and supportive process, thanks to Nicola and Tom for your support. We would highly recommend.

January 12, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear James,
 
Thank you for your kind review and for highlighting Nicola and Tom's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Jade Galtrey-Smith is amazing

Jade Galtrey- Smith has been my go to person throughout my tenancy & I can't fault her in any way. She is very prompt, very helpful & has always worked around my working times if things have ever needed to be done. She is a great asset to your team & I am very grateful I had her.

January 9, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Kitty,
 
Thank you for your kind review and for highlighting Jade's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

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