JustAnswer, www.justanswer.es Reviews 43,472

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, noting that interactions are pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often receiving prompt and accurate information. However, some customers also noted that the service did not always provide new information beyond what they had already found, or that the company was unable to help with their specific issue. A few other people also felt that the service did not meet their expectations or was unsatisfactory.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently highlight the excellent... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and immediate... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and effective... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the clear, helpful, and... See more

User experience

Users describe positive interactions with the overall user experience. Customers found their experience with... See more

Based on these reviews

Rated 5 out of 5 stars

El Dr. Montoya me respondió con prontitud y está trabajando para conseguirme la ayuda médica que necesito. Además, será un gran recurso en el futuro. I am an english speaker only so I hope google tra... See more

Rated 5 out of 5 stars

In English I was very pleased with the efficient help of Brenard Crespo who was going through my computer with problems and corrected a number of input needed. Estaba muy contento del efficace a... See more

Rated 5 out of 5 stars

Really fast and really accurate in the long answers and information given. Saved me a long expensive in person meeting with a tax consultant that was easy to do over messages

Rated 5 out of 5 stars

Rubén explained things very well to me reassuring me that i am doing the correct thing. His advice will be acted on. Many thanks


Company details

  1. Information Service

Information provided by various external sources

Si has tenido una experiencia frustrante cuando buscabas solución en internet a una pregunta importante en tu vida y no has encontrado la posibilidad de hablar con un experto en la materia, te animamos a que visites JustAnswer.es, donde encontrarás Médicos, Abogados, Veterinarios, Mecánicos y muchos más Expertos dispuestos a prestarte la ayuda que necesitas.

Acerca de JustAnswer

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

43K reviews

5-star
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Rated 1 out of 5 stars

My problem wasn't fixed at all and I…

My problem wasn't fixed at all and I just got charged

December 26, 2025
JustAnswer, www.justanswer.es logo

Reply from JustAnswer, www.justanswer.es

Hola, lamentamos cualquier inconveniente y el tiempo tomado en atender su solicitud, hemos comprobado su cuenta/perfil con nosotros y usted ya ha recibido y valorado positivamente la respuesta a su pregunta, por lo que damos por cerrada su incidencia. Sin embargo, si aún presenta inconvenientes al leer la respuesta, le pedimos contactarse al correo mencionado a continuación y verificaremos lo sucedido.

Katie C.
Spanish Lead
JustAnswerES
katiecg@justanswer.es

Rated 1 out of 5 stars

Scam signup for subscription without my consent

I thought I was paying $5 to get a question answered. It was not at all clear that they signed me up for a $48 subscription without my consent, and refused to reverse the charges. Plus, my one question was never answered. I would not ever go to them again for help. I feel totally ripped off.

November 24, 2025
Unprompted review
JustAnswer, www.justanswer.es logo

Reply from JustAnswer, www.justanswer.es

Hello Jen,

Thank you for reaching out. To protect your privacy, we’ve sent a request for more information. Please respond when you’re able, and we’ll get started on resolving this.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-805-5962

Rated 5 out of 5 stars

Good

Good. I feel relief now. Very clear and easy to understand.

November 13, 2025
Rated 1 out of 5 stars

Infortunado y costoso error

Error costoso hasta el momento. Aun no me devolvieron los 14,07 U$S debitados por error de mi Visa débito

November 12, 2025
JustAnswer, www.justanswer.es logo

Reply from JustAnswer, www.justanswer.es

Hola Martha, lamentamos cualquier inconveniente ocasionado, permítanos darle a conocer que nuestro Departamento de Atención al Cliente, ya se ha puesto en contacto con usted respecto a su solicitud por medio de correo electrónico. Debido a que anulamos la transacción antes de que se completara, usted no verá ningún ingreso reflejado en su cuenta, sino que la transacción desaparecerá de su extracto bancario en un período de 1 a 14 días laborables, este plazo depende únicamente de su banco.

Si tiene cualquier otra pregunta, no dude en contactar con nosotros, estaremos encantados de ayudarle.

Muchas gracias.

Katie C.
Spanish Lead
JustAnswerES
katiecg@justanswer.es

Rated 1 out of 5 stars

I didn’t find the excess to my files

I didn’t find the excess to my files, yet. I will try again

November 5, 2025
JustAnswer, www.justanswer.es logo

Reply from JustAnswer, www.justanswer.es

Hola, lamentamos cualquier inconveniente, hemos comprobado su cuenta/perfil con nosotros y usted ya ha recibido y valorado positivamente la respuesta a su pregunta, por lo que damos por cerrada su incidencia. Sin embargo, si aún presenta inconvenientes le pedimos contactarse al correo mencionado a continuación y verificaremos lo sucedido.

Katie C.
Spanish Lead
JustAnswerES
katiecg@justanswer.es

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