Just Balance Bikes Reviews 199

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 4 out of 5 stars

Easy to use site and simple selection of products. Ordering was simple and delivery good although next day is only for week days not weekends. Feel shipping costs are a little high when just ordering... See more

Rated 5 out of 5 stars

Purchased for my 3 year old grandson and setting up the bike out of the box very straight forward. Balance bike is sterdy and great first bike, easy for toddler to get on without any problem. Serv... See more

Rated 5 out of 5 stars

After searching the Internet high and low for a balance bike I called up and after a lengthy discussion I felt reassured we’ve picked the right bike for our toddler. Who has only asked for a bike from... See more

Rated 5 out of 5 stars

Found the website whilst searching for Kddimoto bikes and was immediately impressed with the layout and ease of use. On another positive note they were cheaper than others I'd searched. Deli... See more

Company details

  1. Toy Store

Written by the company

We're a small business with our customers at the heart of everything we do, delivering quality bikes and accessories to get the little dudes riding and enjoying two wheels as soon as possible. We only deal with quality manufactures and we personally test each product and leave no bolt unturned! Only when we're sure it's up to the Just Balance Bikes standard do we put them on the website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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Rated 5 out of 5 stars

Great quality and service

I was looking for the best balance bike for my nephew for Christmas. I was struggling to find the best one suitable for his age and something he can grow up with for the next couple of years. When I found Just Balance Bikes their website was really clear and highlighted which each bike was suitable for which help me make a better, informed decision. The delivery was really fast and the bike is amazing quality. So impressed

November 17, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered on line in Milton Keynes Shopping Mall having failed to find the Kiddimoto bike in any of the normal shops. Ordered on Sat and delivered on the following Tuesday - all very easy and good price

November 17, 2016
Unprompted review
Rated 5 out of 5 stars

Top notch

Easy website to navigate, good selection of bikes, quick and efficient delivery. Can't ask for more!

November 17, 2016
Unprompted review
Rated 4 out of 5 stars

Scottish Highlands

Excellent service and product other than having to pay more to have delivered to Scottish Highlands.

November 13, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

I have ordered from here before and they lived up to my expectations, super fast service with a very good quality product.

November 11, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I ordered a Kiddimoto super max pastel dotty for my 2 1/2 yr old daughter. The bike is lovely.
Great purchase and best price on the internet.
The bike arrived promptly, unfortunately when I opened it up there was a small chip on the frame.
I emailed customer service and they emailed back within an hour and half apologising for the inconvenience and arranged delivery of a replacement bike, they delivered the replacement bike the next day and also arranged pick up of the other bike at the same time.
I would buy from this company again and also happily recommend to family and friends.
Fantastic service.

November 10, 2016
Unprompted review
Rated 5 out of 5 stars

As promised

Received bike on the day promised and all perfect. Very quick from order to delivery so very happy.

November 5, 2016
Unprompted review
Rated 3 out of 5 stars

Delivery not as promised

No problems with ordering or bike purchased but delivery never arrived on the day promised, when chased I was informed they would chase the item and call back which never materialised. Bike arrived a day late which happened to be a little inconvenient.

November 3, 2016
Unprompted review
Just Balance Bikes logo

Reply from Just Balance Bikes

Hi Paul.

I am sorry that you didn't get my message which I left on your mobile? The delivery was late due to an error at the DHL depot. I hope you received the refund on your delivery that I issued as a result?

All the best Paul.

Rated 1 out of 5 stars

Oh Dear!

Ordered bike for Grandson, no problem, in stock and price acceptable. Money debited from account and then told by email that the delivery charge would be £18.00 and not £5.50 AS ADVERTISED! Somewhere on their website it apparently states the substantially higher charge but I can't find it. So if you live in Scotland (not the Highlands) beware before you order. Got one delivered today from Tesco for half the price.

October 29, 2016
Unprompted review
Just Balance Bikes logo

Reply from Just Balance Bikes

Hi Greg.

I’m sorry that on this occasion we were not able to help. Our delivery charges are explained here https://www.justbalancebikes.com/delivery-excess in the hope to avoid disappointment and be entirely transparent. Sadly some remote areas, the highlands and islands incur a surcharge from the carrier and is standard practise for online retailers… including Tesco, and is unfortunately unavoidable. I hope your child enjoys their balance bike and please let me know if I can help any further.

Note: A full refund was issued immediately when Greg cancelled his order. Please be assured that our delivery charge IS £5.50 and this is the first delivery complaint we have ever received.

Paul.

Rated 5 out of 5 stars

Great services

The bike was delivered when said and the bike looks great, can't wait for my partners son to try it out

October 27, 2016
Unprompted review
Rated 5 out of 5 stars

Great product & service

I ordered a safety helmet and pads for my toddler. They arrived the next day. They look wonderful and my little boy loves the skull helmet!

I wanted to change my order and add another product and the lady I spoke to was so helpful and patient. Great company and wont hesitate to recommend.

October 24, 2016
Unprompted review

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