Just Clear® - Kingston Reviews 233

TrustScore 5 out of 5

4.9

4 Manorgate Road, KT2 7AL Kingston upon Thames, GB


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Rated 5 out of 5 stars

It would be a 10 stars if I could! A great experience from start to finish . Fantastic communication, very proactive and keeping there process. Was the best price of the 3 quotes I got for a... See more

Company replied

Rated 5 out of 5 stars

Company dismantled and cleared 2x 6x8ft sheds, plus a few contents. Great experience with quoting; all queries answered quickly and in a friendly way. Price seemed fair. Valued their ethical / resp... See more

Company replied

Rated 5 out of 5 stars

Within 5 minutes of contacting Just Clear, Brendan replied and we arranged clearance for two days later Frank and his team arrived punctually and 40 minutes later, the job was done. They we... See more

Company replied

Rated 5 out of 5 stars

The team (Suhaib and George) arrived on time, quickly and efficiently organised and prioritised the exit of all pieces/bags/furniture etc. Solved the puzzle of deconstructing the large sofa, patience... See more

Company replied


Company details

  1. House Clearance Service
  2. Garbage Collection Service
  3. Garbage Dump Service
  4. Junk Dealer
  5. Salvage Dealer
  6. Waste Management Service

Written by the company

Just Clear leads the House Clearance sector in the UK, driven by our commitment to sustainability and exceptional customer service. With an extensive network of branches nationwide, we stand as the largest and most trusted clearance specialist in the country. Our comprehensive services encompass sustainable Property Clearance, House Clearance, Office Clearance, Recycling & Reuse management, Hoarding Clearance, Garden Clearance, Probate Clearance, Site Clearance, Valuations, Skip Bag service, Void property clearance, Bulky waste removal, Fly tip clearance, Junk Removal Service, Cleanout, Hoarding Assistance, Hoarder or Hoarding Help, Recycling Services, and Eco-Friendly Junk Disposal. By partnering with local franchise owners backed by our national infrastructure, we offer clients nationwide coverage coupled with personalized service. Our regional branches boast intimate knowledge of their areas while benefiting from the support of our central resources across finance, HR, QHSE, assets and fleet, marketing, and national operations management. This ensures a seamless experience, combining local expertise with scalable solutions for one-off local contracts and national accounts. Social responsibility lies at the heart of our operations, as we strive to create employment opportunities and support local communities in every region we serve. With a track record of award-winning excellence, including accolades such as the National Recycling Award, Probate Industry Awards, Wills and Probate Awards, and Business Green Leaders Award, we maintain ISO14001, ISO 45001, CHAS, and ISO 9001 accreditations. These certifications underscore our unwavering commitment to environmental sustainability, health and safety, and quality management across all facets of our operations.


Contact info

  • 4 Manorgate Road, KT2 7AL, Kingston upon Thames, United Kingdom

  • 08453198000

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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Rated 5 out of 5 stars

House Clearance Addlestone

The three lads that came to do the house clearance were amazing. Very professional would highly recommend this company for house clearance very professional.

March 28, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much for taking the time to share your experience with us! 🌟 We're thrilled to hear that you were satisfied with our service in Addlestone. Our team works hard to ensure that every client receives top-notch service and we're delighted that we could meet your expectations. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help! #JustClear #CustomerSatisfaction #Addlestone #TrustpilotReview 🚚💼🌟

Rated 5 out of 5 stars

Efficient, responsive service with charity donations and recycling where possible

I wanted a company that would ensure that nothing went into landfill and wherever possible items would be donated to charity. The team from Just Clear were totally professional and thoughtful, very important as being responsible for a clearance can be quite emotional. They worked incredibly quickly, so the only thing I would add is to check through everything carefully to make sure you haven't let go of something that matters to you! A really nice couple of guys who couldn't have been more efficient, supported by an excellent team at head office.

March 27, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much Teresa, really appreciate this feedback on easter week! Hope you have a lovely easter and thank you for using our service.

Rated 5 out of 5 stars

Just Clear are always so incredibly…

Just Clear are always so incredibly efficient, helpful, quick to respond and do a fantastic job. I can recommend them highly. Special mention to Brendon for his help on my most recent clearance needs.

March 26, 2024
Unprompted review
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Reply from Just Clear® - Kingston

So glad to hear this and thank you very much for taking the time to rate us.

Rated 5 out of 5 stars

Huge job, no complaints

The guys were faced with a huge job in clearing my garden and sheds but did an amazing job. After a very long day of hard work it was all completely clear and tidy. Many thanks.

March 22, 2024
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Reply from Just Clear® - Kingston

Thank you so much for taking the time to rate us here, we really appreciate this. So glad all went well too.

Rated 5 out of 5 stars

Booked last minute (and over the…

Booked last minute (and over the weekend) and they made it work, guys got everything cleared very quickly, all good.

March 24, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Super happy to help you out Adam, hope you got to enjoy the weekend afterwards!

Rated 1 out of 5 stars

Clearance Cowboys!!!

I went ahead with Just Clear on a recommendation from an estate agent. They were expensive compared to all the other quotes I’d obtained but I thought it looked professional and they presented an eco-friendly image. The team of two arrived and was very polite and professional, I had a garage to be cleared as I was moving home. Whilst 70% of the job was done I overheard the driver on the phone to the boss being told that the van (diesel by the way- not sure how this is eco-friendly!) had to be returned back immediately. The driver was apologetic but he had no choice but to leave me hanging. Although he left a member of staff to help, I was left having to hire another van to step in on short notice to clean up the mess Just Clear had put me in. On top of that they kept pushing me to pay. I phoned the company and left a message to discuss payment and the job but no one got back to me. I was then emailed to pay an extra amount (£72 more than what was originally agreed), I made the bank transfer and hope never to deal with this company again. Absolute scam artists. Avoid like the plague!!

March 11, 2024
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Reply from Just Clear® - Kingston

Dear reviewer

We regret to inform you that our records indicate no prior communication from our end regarding a quotation or booking for clearance services. It has come to our attention that you directly approached a now former employee who, without authorisation, used one of our trucks while withholding your contact information. We would like to emphasise that all our vehicles are equipped with tracking systems, which promptly led to the retrieval of the vehicle in question. (The vehicle in use was a EURO 6 ULEZ complaint van).

Unfortunately, due to the absence of your contact details in our system, we were unable to reach out to you and provide an explanation of the situation. Moreover, we were unable to extend our offer to assist in clearing the remaining items from your garage. We sincerely apologise for any inconvenience caused by this unfortunate series of events.

Should you wish to discuss this matter further or require any additional clarification, please do not hesitate to contact our office. We would be more than willing to address your concerns and, as a gesture of goodwill, offer you a commercial resolution.

Thank you for your understanding.

Yours sincerely,
Just Clear

Rated 5 out of 5 stars

Great place to shop

Great place to shop, very reasonably priced and great customer service

March 20, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you Nicola, we aim to help out the local community as best we can.

Rated 5 out of 5 stars

Truly lovely CEO and the staff are so…

Truly lovely CEO and the staff are so friendly and kind. They helped furnish my flat for me from the Reuse warehouse. Sustability at its best. Wow.

March 20, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much Joe, we are happy to help.

Rated 5 out of 5 stars

The 2 young guys were very efficient…

The 2 young guys were very efficient and very polite. They arrived on time and cleared the items in record time. I would use this company again and recommend it to others.

March 18, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you Sophie, very much appreciated.

Rated 5 out of 5 stars

Colin in Kingston gave us the 5 star…

Colin in Kingston gave us the 5 star treatment. Not sure how he coped with us two rummaging through his warehouse!! Thanks Colin we’ll be back - Vanessa and Kate

March 14, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much for this feedback.

Rated 5 out of 5 stars

Just excellent first the first phone call to the…

From first the first phone call to the actual clearance , absolutely outstanding service . The team that cleared our house were fantastic! Super fast , efficient, polite and professional…… I can’t stress this enough!! I moan about everything because of incompetence that I come across (daily)!
So wonderful to find a team that are simply just excellent…not just clear ( sorry) … just so pleased how the removal went !

March 15, 2024
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Reply from Just Clear® - Kingston

Thank you so much, we appreciate your feedback, and are happy to help.

Rated 5 out of 5 stars

Professional, problem solvers.

Very pleased I got in touch with this company - the stuff that needed shifting was a real headache but they managed the whole clearance in a professional and energetic way. Good problem solvers - will definitely use them again.

March 8, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much

Rated 5 out of 5 stars

There's always a great find at Just…

There's always a great find at Just Clear in Kingston. Colin was extremely helpful and friendly. Thank you.

March 6, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much Toby, we are delighted to hear this.

Rated 5 out of 5 stars

The team has been amazing

The team has been amazing, Frank Raph and Suhiab arrived on time, took all the stuff and the whole job was done brilliantly in a few minutes. Very friendly team! Highly recommended!!!

March 4, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much for taking the time to rate us here Stefano.

Rated 5 out of 5 stars

Brendan was really helpful

The collection hadn’t happened yet. But Brendan was really helpful on the phone so I have every confidence all will go smoothly.

February 26, 2024
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Reply from Just Clear® - Kingston

Thank you so much for this kind feedback about our CEO!

Rated 5 out of 5 stars

Were highly recommended by my local…

Were highly recommended by my local NAPO organiser. Speedy response when contacting for information and booking and very pleased that a team were available at short notice for the next day. Also there was flexibility with time of arrival,
Very pleasant, helpful, and expert efficiency in removing all sorts of items!
Also company is very eco-friendly with recycling and donating as much as possible, ethics I like. I am very happy with a swift job done and I will use them again in a few days for more clearance of items from my flat.

February 22, 2024
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Reply from Just Clear® - Kingston

Thank you so much for taking the time to write this very kind review for us Jan, we are happy to hear all went well with your clearance, especially as it can be such a difficult time. Wish you our very best for your next chapter.

From all of us here at Just Clear.

Rated 5 out of 5 stars

Superb service, fast collection

Great company to deal with. I requested a Tuesday pickup on a Sunday but quickly got a call asking if I wanted a pickup within 2 hours! That's pretty amazing. Not the cheapest but the service is brilliant.

February 18, 2024
Unprompted review
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Reply from Just Clear® - Kingston

Thank you so much - we are happy to help.

Rated 5 out of 5 stars

Excellent Job

Excellent Job
The two Guys were very polite and everything was done perfectly well

February 16, 2024
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Reply from Just Clear® - Kingston

Thank you so much - we are happy to help.

Rated 5 out of 5 stars

Excellent service

Excellent, courteous and very prompt service. Would definitely use again

February 11, 2024
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Reply from Just Clear® - Kingston

Thank you so much for this kind feedback and wish you a really good week.

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