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Justgifthub Reviews 280

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TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Oh wow, i never expected a reply from the escalation team, Alero is his name, not to mention a refund? This is what I call customer service.... kudos to your company. I am a retired senior and havel... See more

Rated 5 out of 5 stars

I kept asking for help through customer support by email but no clear and precise reply. However in my last attempt I tried Chat functionality. MASON finally did resolve my issue which was simple. I w... See more

Rated 4 out of 5 stars

The last agent I spoke to showed very little empathy. I felt that this agent was just going through the motions and did not really want to help me. Fortunately, Kai, the escalation manager "saved t... See more

Contact info

4.2

Great

TrustScore 4 out of 5

280 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I kept asking for help through customer…

I kept asking for help through customer support by email but no clear and precise reply. However in my last attempt I tried Chat functionality. MASON finally did resolve my issue which was simple. I wanted to have a clear confirmation of effective date of my cancellation of my membership and SECONDLY to ensure that I do not receive any fees or charges forward looking. Mason did or will do needful. Today the 27th March, I am happily surprised that someone from your team ERIC just escalated the matter with me and this is far beyond my expectations. I can only acknowledge this type of reaching out customers.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

Dear Alero,
I would like to express my sincere gratitude for your dedicated and professional support in helping me resolve the recent issue. Thanks to your clear guidance and enthusiastic attitude, I was able to overcome the challenge quickly and effectively.
I greatly appreciate your collaboration and look forward to continuing to receive your excellent support in the future. Wishing Alero continued growth and success.
Best regards,

May 15, 2025
Unprompted review

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