Just Go Holidays Reviews 

21,386
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 5,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting that phone agents are remarkably helpful, patient, efficient, and thorough when answering questions and organizing trips. Travelers frequently enjoy well-organized holidays supported by polite, highly knowledgeable, and friendly coach drivers who ensure safe, comfortable, and pleasant journeys. However, some people mentioned facing occasional hotel and travel issues, including disorganized arrivals, unhelpful staff, or unexpected changes to their travel arrangements. A few consumers also noted instances of long phone queues when trying to reach customer service, alongside experiencing minor logistical inconveniences during transit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that booking representatives are consistently polite,... See more

Booking process

Reviewers mention positive feedback about the booking process, consistently describing phone agents as... See more

Holidays

Users describe positive interactions with holidays, highlighting both wonderful trips and an easy booking... See more

Service

People report positive experiences with service, highlighting efficient support and very professional staff.... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website refused to accept any of my details though I tried for several days. I phoned and a lovely helpful lady called Tendai sorted me out, she had to check we cd have a twin room not a double be... See more

Company replied

Rated 5 out of 5 stars

Booked by phone, I spoke to a lady called Kelly she was so lovely, helpful and efficient went through everything making sure I understood then asked me if I had any questions felt reassured booking wi... See more

Company replied

Rated 5 out of 5 stars

Whether it is for a long weekend or a week long holiday Just Go are very good value for the cost. The coaches are comfortable, the drivers are helpful and friendly and the hotels are pretty reasonabl... See more

Company replied

Rated 5 out of 5 stars

We had a super holiday as usual when using JustGo. Nothing was too much trouble for Damien our driver. The hotel was lovely and a really good choice of food offered.The room was clean and welcoming an... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency
  4. Travel Agency

About Just Go Holidays

Written by the company


Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.

To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.

From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.

We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.

We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.

The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.

Written by the company

Easy journeys, handled properly
We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.4

All reviews

(21,386)

5,034 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Very helpful and friendly.

September 1, 2026
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Reply from Just Go Holidays

Hi Elaine, We're delighted to hear that our customer service was excellent and that you found our team to be very helpful and friendly. Thank you for your positive feedback! Regards, Jani

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, pick up was on time, driver was friendly and helpful, hotel was beyond expectation food included was excellent, for the price paid can't fault anything

August 12, 2026
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Reply from Just Go Holidays

Hi Dawn, We're so pleased to hear that your experience was excellent from beginning to end. It's wonderful that the pick-up was on time, and that you found the driver friendly and helpful. We're also delighted that the hotel and included food exceeded your expectations, and that you found it great value. Regards, Jani

Rated 5 out of 5 stars
Just Go Holidays logo

Reply from Just Go Holidays

Hi Pamela, Thank you for your feedback. We’re pleased to hear you were happy with the knowledge and assistance provided. We really appreciate you taking the time to share your experience with us. Regards, Jani

Rated 5 out of 5 stars

Everything was explained well

Everything was explained well, call answered promptly.

August 31, 2026
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Reply from Just Go Holidays

Hi Sylvia, We are so pleased to hear that everything was explained clearly and that your call was answered promptly. Thank you for your positive feedback! Regards, Jani

Rated 5 out of 5 stars

Whilst til awaiting more details so far…

Whilst til awaiting more details so far I am pleased with your service. I await collection details. I would like to be considered for a left hand side seat, next to a window if possible. I await further details from yourselves. Mrs Janet Watson.Ref. C211892

August 24, 2026
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Reply from Just Go Holidays

Dear Mrs Watson, Thank you for your feedback. We have added your request for a left-hand side window seat to your booking, and this will be considered when seats are allocated. Further collection details will be provided closer to your departure date. Regards, Jani

Rated 5 out of 5 stars

good booking experience.

Always have a good booking experience by phone.

August 30, 2026
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Reply from Just Go Holidays

Hi Hils, We are so pleased to hear that you always have a good booking experience when you call us. Thank you for sharing your positive feedback! Regards, Jani

Rated 5 out of 5 stars

Very straightforward

August 31, 2026
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Reply from Just Go Holidays

Hi Di, Thank you for your feedback. We’re pleased to hear you found the process very straightforward and really appreciate you taking the time to share your experience with us. Regards, Jani

Rated 5 out of 5 stars

A bit of a wait to speak to someone on…

A bit of a wait to speak to someone on phone but not excessive. The lady who took my call was very professional and friendly.
The booking was straight forward and all my questions were answered with additional information included
No complaints at all

August 31, 2026
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Reply from Just Go Holidays

Hi Diane, We're so pleased to hear that despite a short wait, our team member was professional and friendly. It's wonderful that your booking was straightforward and all your questions were answered thoroughly. Regards, Jani

Rated 5 out of 5 stars

Clean rooms, great staff.

Hotel was a little tired but the rooms were very clean and the staff were absolutely lovely. Our driver, Rob, was amazing, so friendly and went out of his way to help and be clear about pick up times.

August 31, 2026
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Reply from Just Go Holidays

Hi Sue, We're delighted to hear you found the rooms very clean and our staff absolutely lovely. It's wonderful to know Rob, your driver, was amazing, friendly, and helpful with pick-up times. We appreciate your feedback regarding the hotel. Regards, Jani

Rated 5 out of 5 stars

Staff so helpful better than the website

Staff so helpful better than the website

August 31, 2026
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Reply from Just Go Holidays

Hi Philip, We're so happy to hear that our staff provided such helpful service. It's wonderful to know they made your experience better. Thank you for sharing your positive feedback! Regards, Jani

Rated 3 out of 5 stars

only good thing about our trip was…

The only good thing about our trip was the food in the hotel the hotel our room had cleaning issues and was very noisy at night until 2/3 in the morning and the the place we wanted to go to the driver never took us there and that was whitstable we were a mile and a half away very disappointed u have emailed yourselves and had no response

August 10, 2026
Rated 5 out of 5 stars

Staff very friendly drivers good as…

Staff very friendly drivers good as well

August 31, 2026
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Reply from Just Go Holidays

Hi Stephen, We're so pleased to hear that our staff were friendly and our drivers were good. Thank you for sharing your positive feedback with us! Regards, Jani

Rated 5 out of 5 stars

From start to finish drivers were…

From start to finish drivers were helpful friendly polite .Accommodation and excursions were good for the price paid better than expected .Met and made friends with others ( still in touch ) Enjoyed and will definitely be booking other holidays.

August 31, 2026
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Reply from Just Go Holidays

Hi Mary, We're so pleased to hear that our drivers were helpful and friendly, and that the accommodation and excursions exceeded your expectations. It's wonderful that you made new friends and enjoyed your holiday so much that you'll be booking with us again! Regards, Jani

Rated 5 out of 5 stars

From start to finish

From start to finish, our driver was very friendly and always on hand to let us know about our journey & excursions making it a very enjoyable holiday.

The hotel obviously not 5 star but staff very friendly and work hard to make your stay satisfying

August 24, 2026
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Reply from Just Go Holidays

Dear Mr Evans, Thank you for your lovely feedback. We’re pleased to hear you had an enjoyable holiday and that the driver kept you well informed throughout the trip. We’re also glad you found the hotel staff friendly and helpful. We really appreciate you sharing your experience with us. Regards, Jani

Rated 5 out of 5 stars

a made a tentative booking the night…

a made a tentative booking the night before i actually booked and the consultant was fabulous and so helpful.

August 31, 2026
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Reply from Just Go Holidays

Hi Teresa, We're so happy to hear that our team member was fabulous and helpful during your booking process. We appreciate you choosing us! Regards, Jani

Rated 5 out of 5 stars

Booked in minutes

It was all very simple to book a trip for my friend and I. The lady was very helpful and kind on the other end of the phone.

August 31, 2026
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Reply from Just Go Holidays

Hi Barbie, We're so pleased to hear that booking your trip was a simple process and that our team member was very helpful and kind. Thank you for sharing your positive experience! Regards, Jani

Rated 5 out of 5 stars

The receptionist was really helpful

The receptionist was really helpful, even gave a discount.
Can't wait for our holiday

August 23, 2026
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Reply from Just Go Holidays

Hi Janet, We're so pleased to hear that our team was helpful and that you received a discount. We hope you have a wonderful holiday! Regards, Jani

Rated 4 out of 5 stars

Enjoyable short trip to an interesting island

Very comfortable coach and a good driver, Aarron, who had a very amiable personality.
The journeys to and from Douglas allowed plenty of time, so no feeling of being rushed (though there isn't much to do at Heysham Port)
The hotel Hydro was in a good location on the seafront, though a fair walk to the town centre. The room was rather dated,(see below) but the meals were excellent with a good choice. Service was quick and the staff are good-natured.
Trips out; we could have spent longer at the towns visited, especially Peel and Port Erin (where we could have enjoyed a heritage train ride if there has been more time). The electric tram ride was good fun, and the Laxey Wheel an impressive piece of Manx history.
Our room, at the back of the hotel, had a poor view through dirty windows. There was a superfluous extra bed which cluttered the room. However, the bathroom was recently refurbished, the bed was very comfortable and everything else was clean.
Good stock of teabags too.
The stairs were OK for us, but could be problematic for less able guests. They are heavily carpeted and this made the edge of each tread rather indistinct.
Overall this was an enjoyable short trip to an island full of interesting places and history.

August 15, 2026

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