Justice For Tenants Reviews 

223
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, clear advice, and supportive approach, often describing them as empathetic and dedicated. Many people appreciate the team's expertise and persistence in navigating complex situations, providing invaluable guidance. Reviewers frequently highlight prompt responses and quick actions, noting the efficiency in addressing inquiries and escalating cases. However, some customers also noted that responses could be slow, leading to delays and extended waiting periods for updates. A few people also felt the service sometimes provided generic advice instead of personalized support, with some specific issues not being fully addressed.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for the team's dedication,... See more

Customer service

People report positive experiences with customer service, often praising the prompt replies, expert guidance,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences,... See more

Response time

Customers had positive experiences with response times, often receiving prompt, quick, and thorough replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm overall happy with my experience with JFT. They can be slow to respond and I think communications could be improved in giving all necessary information in one go instead of someone providing thei... See more

Rated 5 out of 5 stars

I have been absolutely overwhelmed by the support from Justice for Tenants. From the very beginning, they have been incredibly professional, kind, and patient, guiding us through every step of the p... See more

Rated 5 out of 5 stars

Me and my ex-housemates used their services after being evicted. Our situation was very complicated and as we were going through the process after the eviction, all of us were scattered around Lond... See more

Rated 5 out of 5 stars

The staff at Justice for Tenants were so great! Kind, empathetic, and clearly doing such good work to represent the underrepresented. Even though it took a little while, for them to respond to my inq... See more


4.1

Great

TrustScore 4 out of 5

223 reviews

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No recent history of asking for reviews

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4.1

All reviews

(223)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Forever grateful

Myself and my housemates will forever be grateful for the amazing work put in by the team at Justice For Tenants. After a long winding road of terrible conditions in our flat and a difficult landlord, with JFT's help we got a years worth of rent repayed.

We owe you guys everything thank you so much. You were professional, helpful and knowledgeable.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

My landlord illegally evicted us and running HMO without licence,we've been helped to claim RRO!
Justice For Tenants are highly skilled and knowledgeable team!
Thankfully to there hard work and great professionalism ,we have been order to receive 85% RRO!
Justice for Tenants you are an amazing team,your help is priceless and mean alot for me and my daughter!
Always grateful to you V.A!

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

No understanding of current tenancy law.

To be quite honest I don't understand where the 5 star reviews have come from for this company........I was advised by a couple of people to give these guys a shot only to be told by them that they didn't have the resources to help with my issue and to go to citizens advice ( an organisation who as a rule have very little input in regards to tenancy law ). Avoid at all costs.

March 14, 2025
Unprompted review
Rated 4 out of 5 stars

Helped claim on a deposit

Helped me successfully claim on an unreturned unprotected deposit. I recall I originally didn't communicate well, but they still responded when I tried. Then referred me to a nowin-nofee solicitors. There was some duplication of bureaucracy, with some lack of transparency. But the firm was good to deal with, and fortunately the claim wasn't contested further.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable information and real help

Their homepage provides crucial and practical information I wanted to know. Their support helped me to deal with unexpected and mentally tough situation.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend justice for tent…

I highly recommend justice for tenants very good customer communication and very easy to deal with … they are highly experienced to help with rogue landlords and give people hope there is justice and help out there

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

I wanted to take a moment to express…

I wanted to take a moment to express my sincere gratitude for the assistance fronte Justice for Tanants you provided. Your professionalism, kindness, and dedication were evident at every stage of the process. You supported me with care and expertise, making an experience that could have been stressful much more manageable.

Thank you for responding promptly to my questions and for guiding me through each step with patience and clarity. It has truly been a pleasure working with you, and I can say without hesitation that I feel fortunate to have chosen your services.

I wish you all the best and will continue to recommend you to anyone in need.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

I am extremely disappointed with the service I received from Justice for Tenants. Over the course of 16 months, I experienced significant delays in communication and response times.

Besides, I was given advice that shaped the way I presented information in my witness statement, which ultimately worked against me and now I have been asked to withdraw my case. It was admitted that the staff member who initially advised me lacked a thorough understanding of the legislative nuances. This oversight caused me considerable inconvenience and stress, as I relied on their expertise to navigate this complex process.
It's such a shame that such a nasty lanldord like mine managed to get away with breaking the law without any consequences due to the wrong advice given by JFT.

I hope they address these issues to prevent similar situations from happening to others. Clear and accurate advice, timely communication, and a comprehensive understanding of the relevant legislation are essential for providing effective support to clients.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Accessible Justice!

These guys sorted out our case for our unregistered HMO. Although response rates can initially be a little slow at times, they made an otherwise stressful process very simple. I strongly recommend JFT!

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

The phone isn't answered

The phone isn't answered. Nobody replying to emails! I was given JFT information from housing ombudsman and I've got nowhere! In an awful situation which is no fault of our own and no help!!!

January 17, 2025
Unprompted review

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