We live in a rural location far from supermarkets, and local shops do not sell lactose free milk. It's so helpful to have a good stock and to be able to open a new bottle whenever needed. AND... jus... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Just Milk lactose free for many years now, it not always available from where we do our online shopping, this is the online order I’ve placed and it was processed very quickly on th... See more
Provided the product we wanted, mainly lactose free milk, which was easy to order and delivered promptly and at the time stated by the carrier. We have purchased this product previously from Costco, b... See more
Nice that's it's on subscription just unfortunately fog me I struggled with taste that's not a criticism of just milk I really wanted to like but I'm wanting to try lactose free and as explained it is... See more
Company details
Written by the company
JUST MILK is 100% long life milk and nothing, but nothing else. We simply use the UHT process (Ultra High Temperature) where we heat the milk to 140°c which gets rid of every single spore present in untreated milk. This means you can store it in the cupboard for months and it won’t go off. Just stick it in the fridge once you open it.
Contact info
Hammersmith Grove 26-28, W6 7HA, London, United Kingdom
- contact@justmilk.com
- justmilk.com
4.5
Excellent
543 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered from you 4 times already
Ordered from you 4 times already every time ok
This occasion i had no confirmation email even the sight wasn't showing confirmation
Then delivery wasn't attempted as the had the wrong address
How thats possible as I have ordered 4 times before using the same details as always as I had an account
So had to phone to correct the address
Then when the order eventually arrived the driver rang the bell once didn't give me chance to open the door when went to meet him he moaned that he had to take it up stairs
I live on the ground floor if he had looked at the door number there was no need for the drama
I took the delivery from him on the door step
If he doesn't like his job quit
I'm the customer shouldn't have to deliver my milk to the front door of my flat thats the drivers job
December 15, 2025
Monthly order saves me monthly
Ive had a monthly order of lactose free milk for over 1 year. The product is very good. The delivery company isn't that good
November 3, 2025
reliable service
October 6, 2025
Always on time and easy to order
October 8, 2025
Good and professional
September 2, 2025
Satisfied!…
We have been purchasing Just Milk's skimmed milk for several years now. There has never been a problem with the product or its containers. Additionally the service has been excellent, deliveries on time-nearly to the minute! The account manager is handy to suspend or amend deliveries.
Thank you
September 1, 2025
efficient easy to use website
efficient easy to use website, fast delivery, love the product
August 20, 2025
The service was genuinely great as this…
The service was genuinely great as this is the only milk I can use and it has a lovely taste so please don't change it I have been buying it for over 6 years and I can highly recommend it
August 12, 2025
Delicious milk, easy ordering.
Their lactose free milk is simply delicious. The direct ordering process is straightforward and easy. I’m one happy customer. Thanks.
August 11, 2025
Great product and delivery.
Provided the product we wanted, mainly lactose free milk, which was easy to order and delivered promptly and at the time stated by the carrier. We have purchased this product previously from Costco, but they didn't always have stock. It was much easier and quicker to buy direct.
August 1, 2025
We very much like the product but when…
We very much like the product but when purchased online thru Just Milk, the delivery experiences are appalling. Smashed packaging, leaking bottles and absolutely no response to my complaints. I have therefore abandoned using direct purchase and bought the last batch via Ocado. Super service and delivered with care.
April 8, 2025
Fast delivery at a excellent price
I buy in bulk of 4. Cheaper than in store prices. Fast delivery and never had a problem. Excellent customer service
July 30, 2025
Great Milk, Even Better Service
Just Milk Lacto Free is great tasting and gentle on my stomach. We had to ring to change our order and the team sorted it straight away, no fuss at all. Fantastic product and brilliant customer service!
July 25, 2025
Always good service
Always good service
Quick delivery and excellent value
Completely satisfied
July 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.