Just Travel Cover Reviews 845

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers are really happy with the service provided, consistently praising the reasonable and competitive pricing. Many people found the website user-friendly and the overall user experience to be easy and efficient. The staff is frequently highlighted for being polite, helpful, and knowledgeable, making the process smooth and reassuring for customers. However, some people were dissatisfied with customer service, mentioning issues with inconsistent pricing, unhelpful staff regarding price discrepancies, and a lack of compassion or understanding in certain situations. There were also occasional reports of long hold times and a feeling of being a burden to agents.

What people talk about most

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very... See more

Service

Customers had positive experiences with service. Many reviewers praise the friendly, helpful, and efficient... See more

Staff

Users describe positive interactions with staff. Many customers praise the professionalism, efficiency, and... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers found the website easy... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with service supplied and insurance cover was more reasonably priced than some competitors.

Rated 5 out of 5 stars

Just had a great experience booking travel insurance for my daughter with so many medical diagnoses. Thought It would be a long difficult call. Spoke to Abby. She was incredibly helpful, listening.... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

845 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good price

Very helpful on the phone, easy to arrange and very reasonable price. The test is if you have to claim but hopefully I will not have to.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

User friendly good prices

I expected this to be really hard work looking for travel insurance to cover medical issue. However this site just guides you easily through the process and the bonus is the prices and comparison are good too.

May 1, 2026
Unprompted review
Rated 2 out of 5 stars

Poor serviceAfter using just travel for years we…

After using just travel for years we find the staff professionalism has depreciated dramatically and the prices far to high especially for regular customers.

April 25, 2026
Unprompted review
Just Travel Cover logo

Reply from Just Travel Cover

Good afternoon,

Thank you for your continued loyalty and for taking the time to share your feedback.

We’re very sorry to hear that your recent experience didn’t reflect the level of professionalism you’ve come to expect from us. This is not the standard of customer service we aim to deliver, and we’ll be addressing this with our team.

In terms of pricing, travel insurance premiums can change for a number of reasons. These include factors such as changes in insurer underwriting criteria, rising medical and repatriation costs abroad, increased claims across the industry, and updates to individual risk factors like age, destination, trip duration, and cover levels. While we always aim to remain competitive, these external influences can impact pricing over time.

We truly value your long-standing support and would welcome the opportunity to review your cover and ensure you’re getting the best option available. We've tried to call you to discuss this matter but have been unable to reach you, please feel free to get in touch with us directly.

Kind regards,

Katie

Rated 1 out of 5 stars

Dear Sir Madam

Dear Sir Madam

I had a problem when i went to France then i called the just travel and i had no help at all i sent them many emails they just said someone will call but no one call

Jay

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Bought a worldwide annual policy…

Bought a worldwide annual policy through this company last year.Received renewal reminder about a month ago and went online to get a quote for when this one expires this coming week. It had gone up approximately 50% from what I paid last year despite no changes to my pre existing conditions. Wasn’t sure if I would be going away this year so held on until I was pretty sure. Just been online to check and confirm price again before I booked holiday and insurance has now gone up 150% on what I paid last year. Won’t be going away now as I’m not paying over £1K for a single trip policy and certainly not £2500 for an annual policy that was just over £1000 last year

March 15, 2026
Unprompted review
Just Travel Cover logo

Reply from Just Travel Cover

Good afternoon,

Thank you for taking your time to leave us a review.

I have reviewed your record and can see the quote you had last month compared to the quote you had this month have different risk factors. This is the reason the recent quote is more expensive.

If you wish to discuss this further, please contact us.

Kind regards,

Katie

Rated 5 out of 5 stars

Kights in shinning armour!!

We were just about to leave on holiday, 3 days before one of us was diagnosed with cancer. I called my travel insurance provider who instantly cancelled our annual policy.
Needless to say I was most upset until I was told about Just Travel. What knights in shinning armour. They covered us for our holiday at what we felt was a very reasonable amount.
We are now seriously considering using them to get an annual cover once we know out outcomes.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

A 1 star review for Just Travel

A 1 star review for Just Travel. They are great when buying travel insurance as I have done for years but when you claim it is a different story entirely. They just wash their hands of you !! Will never use them again !!

February 24, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing experience

Disappointing experience. My emailed quote increased by £25 overnight with no prior warning. The staff were unfriendly and showed no interest in honoring the original price or helping me out. I’ve decided to buy elsewhere—definitely wouldn't recommend if you're looking for consistent pricing.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind....

I have used Just Travel Cover every time I've gone on a cruise as they are consistently helpful, efficient, good value and provide all the cover required as a disabled traveller. Big thanks to Precious and Katie.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Definately don’t use this awful company

What a terrible company my mother in law has used this company for many years and sadly they are linked to an awful company called Good2Go . My dad was sadly admitted to hospital and is really poorly so we have had to cancel our upcoming trip to celebrate her 80th birthday. I am her only family member as her son /my husband passed away and we were revisiting the place we all went together and wanted to remember our happy times. She was advised that she is covered for me daughter in law/ companion not being able to go but it had to be me who was poorly so she could claim (appaulling) and not my dad as not a direct relative how heartless and unsympathetic I would definitely avoid this company will never use them again.

February 17, 2026
Unprompted review
Just Travel Cover logo

Reply from Just Travel Cover

Thank you for your review. We are very sorry to hear about the difficult circumstances and hope your dad is recovering.

We've reviewed the situation and are pleased to see that the claim has been settled and the matter resolved.

We appreciate you bringing your concerns to our attention and allowing us the opportunity to address the situation.

Kind regards,

Just Travel Cover

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