Just Travel Cover Reviews 

869
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the website easy to use and navigate, appreciating the straightforward process for obtaining quotes and purchasing insurance. Many highlight the excellent value for money, with prices often being very reasonable and competitive, even for those with pre-existing medical conditions. The staff receives frequent praise for being polite, helpful, friendly, and knowledgeable, providing great service without upselling unnecessary options. However, some customers also noted inconsistencies with pricing, where emailed quotes increased overnight, and found staff to be unhelpful in resolving these issues. A few other people also felt that the company's value for money had decreased over time, with some finding policies elsewhere that were cheaper or offered better terms.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding competitive and reasonable rates,... See more

Service

Customers had positive experiences with service, often describing it as quick, simple, and stress-free,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of organizing and... See more

Value for money

Consumers generally find the value for money to be positive, with many reviewers highlighting competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with service supplied and insurance cover was more reasonably priced than some competitors.

Rated 5 out of 5 stars

We first used Just Travel Cover last year and were really impressed. The cover we chose suited our needs perfectly and was great value for money. The whole process, from getting a quote to receiving... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

869 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(869)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend 100%

A lot of options to chose from at great prices. Also help available with interactive contact with a rep if you have any questions or need help.
Will always search here for future travel insurance!!!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service friendly…

Excellent customer service friendly took their time to answer all my questions with just travel you don't need to be vaccinated for COVID like other popular travel insurance companies which requires you to be vaccinated I am 79 years old and choose not to have COVID vaccine although other travel insurance companies said that they don't cover me for COVID when I am abroad this company said they will cover me for COVID and a claim for COVID would be assessed the same as any other claim if I get ill whilst abroad also for my pre existing medical conditions and the price to cover me was much much less than other popular travel insurance companies that I used before I will use this company again and will recommend them to my family and friends

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

FANTASTIC COMPANY

I couldn't get cover with any other company when i had a yet to be diagnosed condition, but Just travel took all my details and agreed to cover us for a year, at a very reasonable price.
Unfortunately before our holiday my husband had an accident and couldn't fly , Just travel were superb, they told us all the documents we needed to provide, and once this was done, we were reimbursed the cost of the holiday minus the excess within a couple of weeks, no problems whatsoever.
Fantastic company , great prices and great to deal with.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend these to anyone

Would recommend these to anyone, struggled to get insurance for my daughter who is suffering from an unknown allergy, our insurance wouldn’t cover us and neither would anyone else leaving us very stressed about our holiday abroad. Just travel were our last hope and they were amazing. They took all our details and found insurance that was the best for us. They didn’t try to upsell things we didn’t need only provided details of cover that was relevant to us. Thought price would be through the roof but it was what we would normally pay. If you are struggling to find insurance while waiting months for hospital appointments I really recommend these. They are so friendly and helpful too.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't navigate the website well to…

Couldn't navigate the website well to get my quote back,so went on your online chat told them my problem and she got someone to call me back before I'd even come out of the online chat. The young lady was amazing found everything I needed and even went through stuff I'd missed, all in all a great purchase and experience

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

good service

the person I dealt with helped me a lot and gave me lots of information.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent admin

Nicola very efficiently looked after me today in cancelling my policy and setting up a new one when I had inadvertently inserted the incorrect commencement date.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, clear and comprehensive cover

I've never had to claim on a policy but I've used them for the last 6 or so years. I took out single trip insurance but have done annual policies the last 3 years. Simple to do. Quote system easy to navigate even someone like me with several pre-existing conditions it accepts me. I had lots of problems with other sites where I was rejected late on the application process. As I say never had to claim so I can't comment on that aspect but I've found the quotation, policy documentation, customer portal and renewal process all excellent. Highly efficient and effective. Plus very clear and easy to understand I highly recommend using them.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. I was able to set up a single trip policy fairly quickly despite having a couple of medical conditions to declare.

September 16, 2025
Unprompted review

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