Explorer Travel Insurance Reviews 441

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, especially for older travelers and those with pre-existing medical conditions, finding it significantly more affordable than other providers. Many appreciate the ease and speed of obtaining policies online, and the helpful, professional staff who offer personalized service and useful travel advice. However, some customers also noted issues with the claims process, specifically regarding the involvement of a separate claims administration company not clearly disclosed upfront. A few people felt the premium was not competitive, finding much cheaper policies elsewhere, and some experienced difficulties with the online claim form.

What people talk about most

Price

Customers had positive experiences with price, consistently finding it competitive and reasonable. Many... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency. Many... See more

Claim

People report ambiguous experiences with claims. Many customers fortunately have not had to make a claim, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers express peace of mind and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ian was so helpful on the phone discussing Policy options for travel to Australia and was interested in finding best Policy for a pensioner on fixed income. He also has good sense of humour, but appr... See more

Rated 5 out of 5 stars

Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular contact through email re travel topics that help to keep you up to date on change... See more

Rated 5 out of 5 stars

Great price and great service. Insurance was quick and easy to take out. We had reason to make our first ever insurance claim and were amazed at the speed and efficiency of the settlement. Will defin... See more

Rated 5 out of 5 stars

An annual travel policy at a very good price, particularly as I am in my mid 70's. Delighted to find Ian's company, as quoted prices by other on line companies were very excessive in comparison. Usefu... See more


Company details

  1. Travel Insurance Company

Written by the company

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip , Annual Multi Trip, Winter Sports , Cruise and Backpacker travel insurance. Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard. We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Annual Travel Insurance:good cover good price.

This is a caring and personal travel insurance company that offers a quick and clear process for arranging cover including medical conditions. The cost of cover for my husband and me was very competitively priced.
They also send regular updates on current requirements for travel and also suggestions for future holidays. It’s definitely worth a look to see what they can offer. Thank you.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

My policy was quick and easy to set up

My policy was quick and easy to set up, and at a great price. My 2nd year with them, I am fortunate to not have any health problems, and I have not had to make a claim, but I believe they are quick to act if you have a problem.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

We find the company reasonably priced and user friendly.

We find the company reasonably priced and easy to contact to discuss requirements. We appreciate the arrangement to insure people travelling together who are not family members and not married. Fortunately we have not needed to make a claim although we have insured with the company several times. We are older travellers and I am over 80.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

excellent company

used for many years and found them to be very competitive, especially with our medical conditions.
more importantly, we had to make a claim recently and found them very helpful in getting a speedy resolution.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I have used Explorer on several occasions and I am very satisfied with the service I received. It is good to talk to a real person rather than fill in forms and in all cases someone knowledgeable!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Cruise Ship insurance from Ian's…

Purchased cruise insurance from Ian's travel insurance company. The process was very simple, very competitive and when I had a legitimate claim, the process again was very simple, quick, and fair. I am a retired financial Adviser of over 30 years experience and I will always use this company's expertise

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Good value Insurer

Although our medical conditions are minor, as an elderly couple we have found travel insurance hard to find at a reasonable price. We have insured with Explorer in the past and, as then, we found Ian's quote was by far the best. We particularly like the helpful and informative website.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

The quote was competitive for the level…

The quote was competitive for the level of cover provided. I have never had to claim on the policy so I cannot comment on the efficiency if I made a claim. I hope to continue to be insured with this company and will be whilst they remain competitive price wise.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Expert travel insurance

I’ve luckily not had to claim on my travel insurance but I’m very comfortable with the experience I have had so far with Explorer Travel. The personal communication from Ian has made all the difference. Facebook info is good, the emails are knowledgeable and full of practical advice. I can check up to date info before I travel and ask specific details from the Explorer team.
The fact that when I went to renew the insurance for this year I rang and spoke to someone who helped
me through the complete process was a real relief. The quote I had was excellent.
So I just feel that the connection is there from a
UK company if I have any need of claiming for any travel difficulties.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Finally a travel insurance company that puts customers before profit

My husband and I have been lucky enough to have travelled extensively both in Europe and worldwide including America, Cuba and Canada that usually carry expensive supplements. We have always purchased worldwide travel insurance until recently when we decided that the only long haul destinations we would now like to visit are unsafe for travellers. Our last two travel insurance policies have been purchased from Explorer Travel Insurance, the first one via a comparison site however this last one directly from Explorer themselves. As returning customers we received a discount which we’ve never experienced before with policy pricing rising each year. There are policy choices that cover all budgets and all eventualities giving us security in the knowledge that we can explore far and wide without any worries.

Ian sends regular emails that cover topics ie GHIC and how it works along with many that we didn’t realise we needed to know about to remain informed before leaving the UK. Policies an be purchased online with ease however if like me you prefer to speak to someone with sound knowledge and a lovely easy manner his team are on hand to assist with anything that might be confusing.

We will certainly continue to buy our travel insurance policies from Explorer Travel Insurance and I’d definitely recommend you check them out before committing to a policy that may not provide the many included benefits without the supplements that Explorer have put together.

February 8, 2026
Unprompted review

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