Explorer Travel Insurance Reviews 

441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding policies significantly better priced than those from larger companies, even for individuals with specific medical needs. People also highlight the excellent service, describing the process of obtaining insurance as quick, easy, and hassle-free for various trips. The staff receive frequent commendation for being helpful, friendly, and providing a personal touch, which enhances the overall customer experience. While many people mentioned they have not yet needed to make a claim, those who did reported positive experiences, noting the speed and efficiency of the settlement process, with claims often approved quickly and without quibbles.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently finding the offerings to be realistically and... See more

Service

Users describe positive interactions with service, highlighting excellent and efficient service that is also... See more

Claim

Clients share ambiguous opinions on claim experiences, with many reviewers fortunately not having to make a... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Holidays

Customers consistently note positive experiences with holidays, expressing satisfaction with the peace of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ian was so helpful on the phone discussing Policy options for travel to Australia and was interested in finding best Policy for a pensioner on fixed income. He also has good sense of humour, but appr... See more

Rated 5 out of 5 stars

Great price and great service. Insurance was quick and easy to take out. We had reason to make our first ever insurance claim and were amazed at the speed and efficiency of the settlement. Will defin... See more

Rated 5 out of 5 stars

Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular contact through email re travel topics that help to keep you up to date on change... See more

Rated 5 out of 5 stars

It was my mother that put me onto Explorer Travel Insurance and I will 100% be using them again. It was dead simple to fill out the details online and I have been very impressed with Ian's communic... See more


Company details

  1. Travel Insurance Company

Written by the company

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip , Annual Multi Trip, Winter Sports , Cruise and Backpacker travel insurance. Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard. We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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No recent history of asking for reviews

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4.8

All reviews

(441)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Best ever travel insurance company

Hi Ian - please note that I was so impressed with the person who took my call regarding travel insurance and the policy that was offered. This was the first time in many years that I felt I was having a conversation regarding agreeing travel insurance and also was pleasantly surprised with the premium. I also found your regular bulletins etc reassuring and helpful. I wish you and your representatives all the very best for the future. Thank you …..

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good cover for pre-existion conditions for older travellers.

I use Explorer for Annual multi-trip insurance for myself and my wife. Excellent service and good cover even for pre-existing conditions for older (70's) travellers.
Explorer communicates well and seems to actually care about their customers, giving helpful general advice and specific situational advice.
I certainly recommend them and will continue to renew every year.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I found their site very easy to use and…

I found their site very easy to use and the rates were competitive against other companies. Once decided it was very easy to complete and the documents came through immediately. It’s not easy finding cruise insurance for a couple approaching their eighties and we will definitely use them again when it’s time to renew our annual policy.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Good prices, great customer service

Really competitive quote. Great customer service. Helpful staff and no glitches. Definitely recommend Explorer. We have pre-existing conditions and they were the cheapest and covered everything, including partner who had a stroke a few years ago.
Haven't had cause to claim but I'm confident if we did, the guys at Explorer would be helpful.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

No fuss payment for complex, self booked trip

Had to cancel a multi part, self booked trip around 4 countries in Europe a week before heading off due to a bereavement. Includes multiple flights, hotels, a trip with a travel agency half way through. All quite complex.

Fully covered by explorer. I would recommend them and will be taking another annual policy when this one expires.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Holiday

It was so easy to get holiday insurance from this company, friendly, explained everything I should know about going to my holiday destination. And I felt reassured if anything was to be the matter, they would be there for me

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Annual insurance

Ian is managing director of Explorer he keeps you updated of any changes and give good sound advice to travellers. Having spoken to one of his employees regarding my requirements for travel insurance. We took out our annual insurance at a fair price.Easy to contact should you require any advice.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

No-nonsense Winter Sports Cover

I was after a no-nonsense, comprehensive winter sports quotation ahead of my forthcoming trip to the Alps. I got just what I was looking for from Explorer Travel Insurance. Their application process was quick, easy and very efficient. I got a good quote for the winter sports cover that I was looking for and am now heading off on my holiday with full confidence.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

When over the age of 70 it gets more…

When over the age of 70 it gets more awkward searching for Travel Insurance. Even before our 70's taking out travel insurance was a chore. We were so please to find Explorer Travel Insurance (ETI), it was so easy to purchase and at a great price. Normally once you have paid your cash you will not hear from the company until renewal time. ETI is different, Ian keeps you informed with changes to travel industry circumstance. Glad I took out my policy with Explrer.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

A wealth of imformation

Ian delivers a very comprehensive service through his Explorer Travel Insurance. What he doesn't know isn't worth knowing. He also makes you feel like you are dealing with a friend rather than a faceless company that treats you as a number. Would highly recommend, even though I haven't had to make a claim.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to arrange on line

Very straightforward to arrange travel insurance with Explorer Travel. Once set up, you feel that you will be looked after should it be necessary.

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

Enjoying the personal touch

As a Blue Light Card holder I always check offers when buying anything. Fortunately I did not need to claim anything but the whole process of buying the insurance was very easy. We will ise it again.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Two OAPs Insured

Both my husband and I are both over 75yrs and I have a number of health issues which I always declare. Needless to say these factors usually make travel insurance difficult and expensive to arrange. We found Explorer made the process easy and their quote very competitive. Thank you.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Beyond Expectations

Great price and great service. Insurance was quick and easy to take out. We had reason to make our first ever insurance claim and were amazed at the speed and efficiency of the settlement. Will definitely use Explorer again.
Plenty of useful travel advice follows sign up but could perhaps cut down on the emails.

September 20, 2025
Unprompted review

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