Two front tyres and tracking needed. Chris and his team were exceptional. Kept to the booked time. Courteous and professional in all dealings. Problem found with tracking on car and quote to rectify o... See more
Location
Switch locationUnit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ Basingstoke, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was advised that tracking needed adjustment so agreed to have it done. However, the garage completely messed up the alignment with the steering wheel several degrees out when the car was driving strai... See more
Company replied
Arranged for 4 tyres to be fitted on a Bank Holiday Monday. Was greeted politely and given timescale for work to be completed. Gave good insight to excessive wear on one wheel and provided me with the... See more
I don't normally do reviews but Just Tyres at Basingstoke deserve an accolade. It's run by two helpful and hardworking blokes who did an excellent job for me. Even though I was just having one tyre re... See more
Company details
Written by the company
We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.
Just Tyres, great, professional service for every customer
Written by the company

- We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.
Price Promise Guarantee
We guarantee to refund the difference!

Contact info
Unit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ, Basingstoke, England, United Kingdom
- 01256441305
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast personal service correct tyres…
Fast personal service correct tyres order and availability minimum time at fitting centre nice staff friendly and efficient
I bought tyres online from just…
I bought tyres online from just tyres(on line).I then went to just tyres in Basingstoke Where they were fitted on my car . Excellent service ,fitted and balanced by the just tyre staff . Very pleased as I saved a lot of money having previously contacted other local garages and given quotes for the same work . I saved almost 100 pounds by using just tyres in Basingstoke. Thank you . Job well done
had to wait twenty
Booked a time for my tyres to be fitted but had to wait 20 minutes.
The worst customer service I have ever…
The worst customer service I have ever experienced. All the staff bar one were working on a friends car. The one member of staff “working” only looked up from his phone when I spoke to him, and he looked at me as if to say I was interrupting whatever it was he was doing on his phone. Then said indignately that I was late! When in fact I was actually 20 minutes early. He did my tyres then went for a cigarette leaving me hanging around. None of the other staff at any point acknowledged me. One had no top on and trousers around his bottom, far from professional in any way. I would never visit this branch or recommend to anyone. The whole experience was appalling.
Bought tyres online and booked fitting…
Bought tyres online and booked fitting time - slight wait but fitted quickly good deal on tyres required and alignment carried out
Great all round experience
Online booking was easy to navigate, identify my car and choice of tyres. Arrived on time and greeted by friendly and engaging staff. Very efficient overall.
Excellent service!
I recently visited Just Tyres to have three tyres replaced and I couldn't be more impressed with the service. Leo was fantastic — he took the time to explain exactly what was happening and even showed me an issue with one of my wheels. He also provided some excellent advice regarding needed work on one of my springs. His professionalism and helpfulness made the experience very positive. Leo was extremely polite and attentive which made a big difference. I would highly recommend Just Tyres to anyone looking for reliable and friendly service!
Outstanding Customer Service
At very short notice the Basingstoke branch came up trumps, my son discovered a screw in one of his tyres, as it was late in the day and needing his car for work early on Saturday his options were limited, however a phone call to Will solved the problem.
Within 30 minutes a new tyre was supplied & fitted, outstanding customer service.
I’d certainly recommend Will & his team.
Super friendly fast service
Booked an appointment and paid online for 4 tyres to be fitted and wheel alignment. The order confirmation suggested to call on the day before setting out just to confirm the tyres were there as sometimes they have to be ordered in. We live about an hour away and it was hammering it down. The friendly gentleman who answered the phone said no problem and if I wanted to arrive before the appointment time it was no issue as they could do it earlier. Because of the bad weather though, I arrived only about 15 mins before. Little warm office to sit and wait, it took about 30-45 mins all told.
Paperwork and receipt was printed and on my way again. Would not hesitate to recommend and will definitely use again.
Hankook tyres
2 x Hankook tyres, very good price, cheaper than the others. Wheels properly balanced. So all good.
Fantastic service…
Visited last September for two new front tyres. The service I received was above and beyond what I would expect from a garage that seemed to me to be somewhat under staffed, given how many customers they were dealing with. The Manager ran between the front desk and the workshop, effectively multi tasking and yet somehow managing to remain calm and polite to all waiting customers, despite also having to deal with an unexpected situation on the forecourt where a customer had become frantic and was unable to drive her car following a blow out, not to mention the 2 or 3 drop offs from the AA within minutes of each other. Regardless, all staff were very courteous and efficient and by the time they got to my vehicle, were still happy to answer any questions I had. Very happy with the service I received and the price on 2 Conti. Cross Contacts was considerably lower than anywhere else in Basingstoke...even threw in a doughnut while I waited 🤣 Many thanks to the Team at Just Tyres Basingstoke.
I had a family situation and was over 2…
I had a family situation and was over 2 hours late, the fitters and manager was understanding and still did my tyres in under half hour. Very good
Super friendly staff
Super friendly staff, William & Callum were really helpful & it was done very quickly
The gentleman that dealt with me was…
The gentleman that dealt with me was brilliant, he talked me through what the problem was with my tyres, and advised what i should do to preserve my new tyres, there was no pushy sales talk.
Admin issues when changing appointment
I called to change my appointment and when I turned up the appointment had been moved to the wrong time luckily they found fit me in but it was a bit annoying
Very helpful
Very helpful, had the time to explain all options available and best suited.
Perfect service same as always
Perfect service same as always, I wouldn't go anywhere else other than there every time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.