Just Tyres - Basingstoke Reviews 

446
TrustScore 4 out of 5

4.2

Unit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ Basingstoke, England, GB


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Rated 5 out of 5 stars

Two front tyres and tracking needed. Chris and his team were exceptional. Kept to the booked time. Courteous and professional in all dealings. Problem found with tracking on car and quote to rectify o... See more

Rated 1 out of 5 stars

Was advised that tracking needed adjustment so agreed to have it done. However, the garage completely messed up the alignment with the steering wheel several degrees out when the car was driving strai... See more

Company replied

Rated 5 out of 5 stars

Arranged for 4 tyres to be fitted on a Bank Holiday Monday. Was greeted politely and given timescale for work to be completed. Gave good insight to excessive wear on one wheel and provided me with the... See more

Rated 5 out of 5 stars

I don't normally do reviews but Just Tyres at Basingstoke deserve an accolade. It's run by two helpful and hardworking blokes who did an excellent job for me. Even though I was just having one tyre re... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ, Basingstoke, England, United Kingdom

  • 01256441305

4.2

Great

TrustScore 4 out of 5

446 reviews

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Replied to 23% of negative reviews

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4.2

All reviews

(446)

3,827 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought tyres online from just…

I bought tyres online from just tyres(on line).I then went to just tyres in Basingstoke Where they were fitted on my car . Excellent service ,fitted and balanced by the just tyre staff . Very pleased as I saved a lot of money having previously contacted other local garages and given quotes for the same work . I saved almost 100 pounds by using just tyres in Basingstoke. Thank you . Job well done

April 16, 2025
Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever experienced. All the staff bar one were working on a friends car. The one member of staff “working” only looked up from his phone when I spoke to him, and he looked at me as if to say I was interrupting whatever it was he was doing on his phone. Then said indignately that I was late! When in fact I was actually 20 minutes early. He did my tyres then went for a cigarette leaving me hanging around. None of the other staff at any point acknowledged me. One had no top on and trousers around his bottom, far from professional in any way. I would never visit this branch or recommend to anyone. The whole experience was appalling.

April 2, 2025
Rated 5 out of 5 stars

Excellent service!

I recently visited Just Tyres to have three tyres replaced and I couldn't be more impressed with the service. Leo was fantastic — he took the time to explain exactly what was happening and even showed me an issue with one of my wheels. He also provided some excellent advice regarding needed work on one of my springs. His professionalism and helpfulness made the experience very positive. Leo was extremely polite and attentive which made a big difference. I would highly recommend Just Tyres to anyone looking for reliable and friendly service!

March 1, 2025
Rated 5 out of 5 stars

Outstanding Customer Service

At very short notice the Basingstoke branch came up trumps, my son discovered a screw in one of his tyres, as it was late in the day and needing his car for work early on Saturday his options were limited, however a phone call to Will solved the problem.
Within 30 minutes a new tyre was supplied & fitted, outstanding customer service.
I’d certainly recommend Will & his team.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly fast service

Booked an appointment and paid online for 4 tyres to be fitted and wheel alignment. The order confirmation suggested to call on the day before setting out just to confirm the tyres were there as sometimes they have to be ordered in. We live about an hour away and it was hammering it down. The friendly gentleman who answered the phone said no problem and if I wanted to arrive before the appointment time it was no issue as they could do it earlier. Because of the bad weather though, I arrived only about 15 mins before. Little warm office to sit and wait, it took about 30-45 mins all told.
Paperwork and receipt was printed and on my way again. Would not hesitate to recommend and will definitely use again.

February 24, 2025
Rated 5 out of 5 stars

Hankook tyres

2 x Hankook tyres, very good price, cheaper than the others. Wheels properly balanced. So all good.

February 20, 2025
Rated 5 out of 5 stars

Fantastic service…

Visited last September for two new front tyres. The service I received was above and beyond what I would expect from a garage that seemed to me to be somewhat under staffed, given how many customers they were dealing with. The Manager ran between the front desk and the workshop, effectively multi tasking and yet somehow managing to remain calm and polite to all waiting customers, despite also having to deal with an unexpected situation on the forecourt where a customer had become frantic and was unable to drive her car following a blow out, not to mention the 2 or 3 drop offs from the AA within minutes of each other. Regardless, all staff were very courteous and efficient and by the time they got to my vehicle, were still happy to answer any questions I had. Very happy with the service I received and the price on 2 Conti. Cross Contacts was considerably lower than anywhere else in Basingstoke...even threw in a doughnut while I waited 🤣 Many thanks to the Team at Just Tyres Basingstoke.

September 26, 2024
Unprompted review

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