Arranged for 4 tyres to be fitted on a Bank Holiday Monday. Was greeted politely and given timescale for work to be completed. Gave good insight to excessive wear on one wheel and provided me with the... See more
Location
Switch locationUnit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ Basingstoke, England, GB
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See what reviewers are saying
NSF TPMS sensor had died. Popped over to my local Just Tyres in Basingstoke as have used them many times in the past for new tyres, puncture repairs etc. Fantastic service, fast, helpful & informative... See more
I don't normally do reviews but Just Tyres at Basingstoke deserve an accolade. It's run by two helpful and hardworking blokes who did an excellent job for me. Even though I was just having one tyre re... See more
While having 2 new tyres fitted ready for an MOT, James, the branch manager, discovered that my brake discs and pads were dangerously worn (he showed me them so I knew he wasn't exaggerating). He quot... See more
Company details
Written by the company
We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.
Just Tyres, great, professional service for every customer
Written by the company
- We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.
Price Promise Guarantee
We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.
Contact info
Unit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ, Basingstoke, England, United Kingdom
- 01256441305
4.2
Great
440 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Excellent Service with a Smile
I was after a particular tyre and needed it fitted on the same day. I saw it on "Just Tyres" Website early morning on Thursday 11th July but wasn't able to get it fitted at my local Just Tyres in Basingstoke for the same day as the option was not there for me to do so.
I rung "Just Tyres" Customer Services and they could not have been more helpful if they tried.
I explained my situation to a lovely lady by the name of Ceri, and within 5 minutes it was all sorted.
She ordered the tyre and arranged for it to be delivered and fitted at my local "Just Tyres" in Basingstoke @ 5pm.
I turned up @ 16:50 and was seen to straight away by William and his colleague.
The colleague could not have been more helpful, he was very courteous, polite and chatty, but most of all went the extra mile. They had run out of weights for my particular alloy and meant I would have had to have come back another day to have wheel balanced.
But not to be deterred, the colleague hunted round and found 3 weights that were just the right amount for the wheel to balanced correctly, I was well pleased and couldn't thank him enough for his perseverance.
I left "Just Tyres" Basingstoke a very happy customer and would not hesitate to go there again for any future tyres.
All in all a brilliant experience from both Ceri at Customer Service and Will and his Colleague at Basingstoke.
July 11, 2024
Unprompted review
Very quick friendly service
July 9, 2024
Unprompted review
Excellent
The guys were very helpful, efficient, knowledgeable and polite. Would not hesitate to go back to them again.
July 2, 2024
Great service.
Great service.
Booked and paid in advance online - pretty much the cheapest in the area for the tyres I wanted - turned up and wasn't kept waiting like I would be at other places, and instead got to drive straight in where a couple of people got straight to work. All four tyres fitted, tracking done, in and out in about 20 minutes maximum - will absolutely use them again in the future!
July 2, 2024
Good service
Been several times now for tyres on the family cars. On one occasion had issue with the balancing on a wheel that they put a tyre on but on popping back round they were very helpful and got it sorted with an apology. Can’t fault the guys that I’ve dealt with at Basingstoke. Will use them again.
June 29, 2024
Poor information and customer service
Poor information and customer service. Please read between the lines before ordering. Their honesty levels are shallow. Since I have questioned the branch operations guy refused to do the wheel alignment. When I raised a complaint the manager called me. He was trying to protect his branch guy when I started to tell him about CC camera proof he apologised. It looks for me like they are not taught to deal with customer complaints. Avoid Just tyres
June 27, 2024
Frustrating.
Frustrating.
Recommended by local manager to buy Sportrak tyres, but unable to buy online.
Bought Kumho tyres instead.
June 25, 2024
Ordered and paid for 2 tyres
Ordered and paid for 2 tyres. Turned up to have fitted and only 1 had been delivered. Why dont they check off deliveries on receipt? They said theyd get then other tyre delivered and call me. Its been a week now and no call. Disgusting service if I am honest.
June 21, 2024
Reply from Just Tyres - Basingstoke
Thank you for taking the time to leave a review for our company, we strive to acheive a high level of satisfaction and so we are disappointed to read your comments. I have checked the stock due in and can confirm that it has arrived today, you will hear from one of our colleagues to confirm, if you haven't already done so. In response to your comment regarding checking tyres off, I can assure you that this is done but unfortunately, it appears that the tyre was missed when this was carried out and for that we apologise. When booking a tyre fitting, we do note in the email confirmation to check that the tyre has arrived before setting out for your appointment as many of our tyres arrive on the day that the fitting is booked, we do try and ensure that customers don't have wasted journey. Once again we are sorry for any inconvenience caused and are sure that this matter will be resolved for you very soon. Thank you
Staff is very nice and friendly..
June 13, 2024
After replacing my front tyres no valve…
After replacing my front tyres no valve caps ....and the top of that centric rim cap OS missing
May 6, 2024
Will never use Just Tyres again
I booked and paid online. When I arrived car was taken in and wheels removed when I was told the tyres I ordered had not turned up and I need the to choose one from stock. A much more expensive one because they were not online prices or a cheep make I have not herd of. When the tyres were replaced one of the alloy wheel was badly damaged, a tooling make across the spoke. This was my first visit to just tyres, never again
April 29, 2024
Quick and polite staff
Quick and polite staff, I have used in the past and always been good service.
April 27, 2024
William was very professional
William was very professional. A credit to your company.
April 25, 2024
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