Just Wills & Legal Services Reviews 

277
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and exceptionally knowledgeable staff for providing very clear, thorough explanations and reassuring guidance throughout the entire process. Many people also deeply appreciate the prompt, efficient service and great communication when organizing their important wills and power of attorney documents. Some reviewers noted that legal terms and conditions can initially feel somewhat difficult to understand or resemble a complicated minefield. However, consumers additionally highlighted the wonderful convenience of arranging personalized home visits to easily sort out all their legal affairs in absolute comfort.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professional and knowledgeable approach.... See more

Service

Users describe positive interactions with service, highlighting professional and knowledgeable guidance... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Consumers consistently... See more

User experience

Customers had positive experiences with user experience, reporting that the process was straightforward from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently arranged a Power of Attorney and the whole experience was handled with professionalism, clarity and genuine care. Everything was explained in simple terms, the process felt straightforward... See more

Company replied

Rated 5 out of 5 stars

We recently took out a will through Nick Bevilacqua and the whole process was smooth from start to finish. Really good communication and we appreciate the time he took to explain things through with u... See more

Company replied

Rated 5 out of 5 stars

My family has previously taken advice from your company through Richard Green. His calm, quiet and approachable manner made it an easy decision to contact him again. Richard’s home visits made... See more

Company replied

Rated 5 out of 5 stars

Thanks to Nic who has recently been a very helpful proffessional consultant to our whole family when dealing with wills and poa,which we knew little about.He is a very knowledgable friendly person to... See more

Company replied


Company details

  1. Legal Services
  2. Estate Planning Attorney
  3. Executor

About Just Wills & Legal Services

Written by the company

We are a team of specialist Will Writing Consultants and Solicitors who together, have provided advice to over 100,000 clients nationwide since 2013.


We provide a personal service and friendly advice to ensure you have all the information you need to make the right decision to protect your family after you've gone.


Speak to one of our Will Writers for a fixed-fee quote and 20-minutes free initial advice by completing this short online form (it takes less than a minute).

Contact info

4.9

Excellent

TrustScore 5 out of 5

277 reviews

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4.9

All reviews

(277)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have not long moved to the midlands…

I have not long moved to the midlands from East Sussex , did not know of any solicitors, I was recommend to just wills by a neighbour, he said Jane comes out to your house, she made it very easy for me, I have recommended her to my cousin who was after a solicitor.

February 9, 2023
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Reply from Just Wills & Legal Services

Many thanks for the great review

Rated 5 out of 5 stars

Excellent review

Excellent review. The reviewer was understanding of my requirements, professional in her approach, timely in her output and generally very helpful.

February 9, 2023
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Reply from Just Wills & Legal Services

Thanks Andrew for the great review

Rated 1 out of 5 stars

Just Wills attempt to discredit me on Trustpilot

To Just Wills & Legal Services in response to their reply from my previous review.
1. I choose not to share my details with you, I have that right and my dealings are with the Ombudsman going forward. You were given the opportunity to offer me assistance and guidance.
2. In relation to my reviews on Trustpilot, apart from your review I have submitted 4 reviews, two are positive and complimentary, two were not, due to bad service. The whole purpose of Trustpilot is to recommend or to not recommend services to potential customers. Therefore, this does not qualify as a "history" of leaving poor reviews.
An unfortunate attempt to discredit my review, which leaves a bad taste from a company offering a service to the public.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Jane was very professional

Jane was very professional, informative and a lovely lady.
Made the experience very worth while

November 14, 2022
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Reply from Just Wills & Legal Services

Thank you Suzanne for the lovely review. I will make sure that Jane is made aware

Rated 5 out of 5 stars

Great service

Great service. Amazing advice and very friendly staff

November 2, 2022
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Reply from Just Wills & Legal Services

Thanks for the great review.

Rated 1 out of 5 stars

Poor experience from start to finish

Poor experience from start to finish. Just wish I had researched the company in advance.

November 14, 2022
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Reply from Just Wills & Legal Services

Hi Iain, I am sorry to hear that you have not had a good experience with us. Please can you let me have some details of your experience so that i can look into things.

Rated 5 out of 5 stars

Excellent Service at Home

Everything was fully explained to us both. All of our questions were answered. Your representative Natalie was excellent, she was polite and put us both at ease, when discussing all aspects of our will.

October 17, 2022
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Reply from Just Wills & Legal Services

Thank you for the great review. Natalie and the team were glad to be able to help

Rated 5 out of 5 stars

Great Service

Great advice and help received . Thorough explanation of wording given . Friendly helpful and very professional . Would not hesitate to recommend .
Jane , many thanks

November 14, 2022
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Reply from Just Wills & Legal Services

Thank you for the lovely review. I will ensure Jane is made aware.

Rated 5 out of 5 stars

Excellent advice and easy process

Really helpful advice and information, and all my questions answered. Easy process to complete all the documentation.
Would definitely recommend to others.

October 22, 2022
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Reply from Just Wills & Legal Services

Many thanks for the great review. We are glad to have helped

Rated 5 out of 5 stars

A new Will quick and easy

I have meaning to do a new Will for years, Andy from Just Wills was recommended to me.
I found the whole procedure quick, easy and most of all inexpensive

September 20, 2022
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Reply from Just Wills & Legal Services

Thanks for the review Peter. Glad to have been able to help

Rated 5 out of 5 stars

Value For Money

My wife and I had mirror wills.
When she passed away at the age of 84 on May 30th 2022 I decided, 2 months later, that I , aged 86, should write a new simple will
while the process of probate on her will wound its weary way.
I obtained a quote of £400 from a solicitor which I thought was exorbitant for a will that simply left the proceeds of my estate to be shared equally between my son and 2 daughters on my death, so in early August I asked one of my daughters to contact Just Wills & Legal Services for a quote which when received was half of that figure.
Needless to say I accepted and was promptly informed that I would be contacted by an advisor named Martin who would make an appointment to visit me at home to discuss the contents of my will and this was arranged for August 9th at 10.30 am.
On arrival, after the usual pleasantries, I was able to show Martin a copy of my will from 1979 some of the contents of which were not relevant to my new one.
Martin made notes of all my comments and new addresses for those mentioned in my will and my wish that my son and the elder of my 2 daughters be named as Executors.
Sure enough I promptly
received my new will by registered post together with a form to be filled in by 2 witnesses to my signature and an envelope bearing the address to which it should all be returned.
On Monday 19/08/2022 a letter arrived containing 3 notices of secure storage for my will.
All achieved within 3 weeks !

Ron Mason

September 23, 2022
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Reply from Just Wills & Legal Services

Thank you for your review Ron. Martin and the team were happy to have been able to assist you to your satisfaction.

Rated 5 out of 5 stars

Satisfied customers

We received really excellent service in thinking about our will - clear, to the point, helpful and effective. Very highly recommended

July 30, 2022
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Reply from Just Wills & Legal Services

Thank you Dr Schonfield for this great review. We are happy to have been able to assist you

Rated 5 out of 5 stars

Highly recommended service

Excellent personal service and communication between the company representative and ourselves. House visits whenever we felt it necessary for documents to be explained fully and signed. Highly recommended.

June 9, 2022
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Reply from Just Wills & Legal Services

Thank you for this lovely review. We are always happy to help

Rated 5 out of 5 stars

Very prompt and efficient

Very prompt and efficient. Very good guidelines to complete the process.

August 24, 2022
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Reply from Just Wills & Legal Services

Thanks for the review Robert. Happy to have helped

Rated 5 out of 5 stars

After a hick up with mums wil we…

After a hick up with mums will we decided to go else where to conclude and do other legal documents for dad we are so pleased we did. ... We highly recommend Just Wills & Legal Services . Our Consultant Nick was so helpful and explained every step of the process to us. Great service which had left us reassured that everything is in order for dad.

August 26, 2022
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Reply from Just Wills & Legal Services

Thanks for the review Fran. Nic and the team are happy to have been able to assist.

Rated 5 out of 5 stars

Excellent service

Debbie visited us at our home to sort out our wills and explained everything to us, simplifying all the legal jargon for us and it all went very well. Once the wills were drawn up she visited again and went through everything very thoroughly. We were very happy with the service Debbie provided and we would gladly recommend her to anyone thinking about having their wills written.

August 9, 2022
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Reply from Just Wills & Legal Services

Thanks for the review Julia. Debbie and the team are happy to have been able to assist you.

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