While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and smooth communication throughout various processes. Conversely, a small portion of people felt dissatisfied with the company's discretion during viewings, with one reviewer mentioning an agent discussing a live offer in front of them. Some customers also reported issues with communication, describing it as awkward and unprofessional, and in one instance, feeling that there was a lack of trust or that information provided was inaccurate.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its professionalism, efficiency,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more

Company replied

Rated 5 out of 5 stars

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more

Company replied

Rated 5 out of 5 stars

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more

Company replied

Rated 5 out of 5 stars

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England


Contact info

  • Old Elvet 7, DH1 3HL, Durham, United Kingdom

  • jww.co.uk

4.6

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from first call through to…

Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends

February 28, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Hi Helen. Thank you so much for taking the time to leave us a 5 star review. It was a pleasure reading your feedback and we are delighted that you were happy with our service.

Rated 5 out of 5 stars

Excellent Service & Smooth Process

Can’t recommend the team at JW Woods (Consett & Stanley) enough. From the very start, their communication was fantastic, keeping us informed every step of the way.

The staff were friendly and made the whole process easy, ensuring everything ran smoothly. They were instrumental in achieving a quick sale for us in a short space of time. A truly professional and supportive team – thank you!

February 21, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

A great review thank you. We are very grateful for your excellent feedback and compliments for our team.

Rated 5 out of 5 stars

Really great experience with Woods

Really great experience with Woods, Julie Prendergast, was responsive, efficient and lovely. Thanks so much for all your hard work.

December 4, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

A huge thank you from Julie at our Durham office for a lovely review. Wishing you all the best for the future.

Rated 5 out of 5 stars

Great experience

Vicky was great supporting us through the purchase of our new property, and very responsive to answering our questions. Would really recommend.

February 19, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you for taking the time to leave a 5 star for Vicky at our Chester le Street branch.

Rated 5 out of 5 stars

JW Wood Estate Agents

I have been using JW Wood estate agents for many years now for both buying and selling properties. I have found the staff to be friendly and professional in what they do. You will get a honest opinion to your questions.
The communication is good throughout the process of selling your property from valuation with Jönathan to negotiations and sales with Ann to after sales with Julie. I would recommend this company and I will be using them again.

February 6, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you sincerely for your wonderful feedback and for being such a loyal client over the years! It’s always a pleasure to assist you with your property needs, and we’re delighted to hear that you’ve found our team friendly, professional, and helpful throughout the process.

Rated 5 out of 5 stars

Buying a property through JW Wood

I am making a purchase of a bungalow. In my dealings with Julie Prendergast and her team I have been kept up to date by email and phone calls so I know exactly where I am in the process. They are cheerful and precise. A pleasure to deal with.

February 6, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your kind words and lovely feedback! We are thrilled to hear that your experience with Julie Prendergast and her team has been positive and that you’ve felt well-informed throughout the process. Providing clear communication and cheerful service is always our priority, so it’s wonderful to know that it made a difference for you.

Rated 5 out of 5 stars

Double glazed

I just had a most successful conversation with Sarah Perrin. She has managed to arrange for a lot of work to be carried out on my property and I am pleased to say it was completed on time and on budget. Well done Sarah and thanks,

February 5, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

A great review thank you. We are pleased everything went well with your repairs. Here to help if we can.

Rated 5 out of 5 stars

My first time renting a house

My first time renting a house, and I wasn't sure how things worked. I had so much help from Sarah, who helped and advised as needed. Everyone else I spoke to was also so pleasant and helpful.
It took a while, but all worked out in the end.Sarah knew how important this was to me, so a special thank you to Sarah, and everyone else who helped

January 27, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

We'll make sure Sarah gets a copy of this lovely review. She will be delighted to read your comments. All the best.

Rated 5 out of 5 stars

JW Wood was helpful and responsive.

The agents at JW Wood were helpful and responsive. Sarah Graham guided me through the steps and kept things moving in a timely manner.

January 15, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our agents helpful and responsive. Sarah Graham is truly an asset to our team, and it's wonderful to know she was able to guide you through the process and ensure everything progressed smoothly.

Rated 5 out of 5 stars

All the staff we dealt with were…

All the staff we dealt with were excellent and went out of their way to be helpful; nothing seemed to be a bother. While being extremely friendly they were at the same time professional.

January 10, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression and went out of their way to help. Providing friendly, professional service is something we strive for every day, so your feedback truly means a lot to us.

Rated 5 out of 5 stars

Although the office has had some issues…

Although the office has had some issues with staff sickness this month my process has been pushed through quickly and Fiona replied to my emails and requests promptly. The process has been easy and explained well. Very happy with JWWood

January 3, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Many thanks for your understanding and still giving us a 5 star review.

Rated 5 out of 5 stars

Very friendly and courteous

Very friendly and courteous. Emails are answered promptly and advice is given when requested.

January 10, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks Jason. Keep in touch.

Rated 5 out of 5 stars

Excellent service

Sarah was a top class at to her job very fast and efficient, handled my house buying situation with ease she’s a credit to herself and most importantly her team at JW wood.

January 6, 2025
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your kind words! I’m thrilled to know I could make your house-buying experience smooth and efficient. At JW Wood, we truly value teamwork, and it’s wonderful to be part of such a supportive team. Wishing you all the best in your new home—feel free to reach out if you need anything! All the best, Sarah.

Rated 5 out of 5 stars

I would like to thank the Bishop…

I would like to thank the Bishop Auckland branch. Especially Amanda and Barbera for keeping me informed on viewings and how the sale ( subject to contract) is going. I'm a hard person to contract due to work commitments but they have persevered. Polite and informative and hopefully it all drops into place and the chain of sales goes through.

December 28, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Many thanks for a very kind review of our Bishop Auckland office. Wishing you a happy 2025!

Rated 5 out of 5 stars

Excellent Service

Sarah and Julie at JW Woods have been very proactive and helpful knowledgeable and very good communicating with me.

December 19, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

A big thank you from both Sarah and Julie for your kind words and both are very pleased to read your 5 star review.

Rated 5 out of 5 stars

Ellie Bass is professional

Ellie Bass is professional , responsive and a good ambassador for JW Wood
John C

December 16, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you for your very kind words. Ellie will be delighted to read your feedback back.

Rated 5 out of 5 stars

Great service from initial visit to…

Great service from initial visit to value the property all the way till property being sold
Excellent description and photos of property.
Staff keep you well informed during the sale and are always courteous and polite when you contact them.
The firm also have a range of other services you may require.

December 17, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

A fabulous review thank you! Wishing you a lovely Christmas from everyone at JWW.

Rated 5 out of 5 stars

Excellent

The staff have been extremely helpful, I’m purchasing my first property and they’ve help me every step of the way. Can’t fault their communication, nothing has been to much trouble, and would definitely recommend them to others

December 17, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

We love your detailed review thank you. Its great to know that you were happy with the service our team were able to provide.Have a great Christmas and New Year.

Rated 5 out of 5 stars

From the initial valuation until now…

From the initial valuation until now (Sold Subject to Contract), the guys at JW Wood have been extremely thorough. Communication is key for me, and I have been kept up to date on each step. Thank you at JW Wood for a very quick and successful sale.

December 17, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

A great review thank you and we really appreciate the feedback. Have a great Christmas and New Year.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look