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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and smooth communication throughout various processes. Conversely, a small portion of people felt dissatisfied with the company's discretion during viewings, with one reviewer mentioning an agent discussing a live offer in front of them. Some customers also reported issues with communication, describing it as awkward and unprofessional, and in one instance, feeling that there was a lack of trust or that information provided was inaccurate.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its professionalism, efficiency,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more

Company replied

Rated 5 out of 5 stars

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more

Company replied

Rated 5 out of 5 stars

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more

Company replied

Rated 5 out of 5 stars

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England


Contact info

  • Old Elvet 7, DH1 3HL, Durham, United Kingdom

  • jww.co.uk

4.6

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with all the staff at…

Very impressed with all the staff at the Darlington office. They were helpful, supported and communicated well on my behalf with the property owners. Nothing was too much trouble. 5 weeks from viewing to moving into my new home and getting us in before Christmas.
Thank you a great team and highly recommend.

December 6, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

We're all really happy for you and wish you a wonderful Christmas in your New Home. All the best from everyone at JWW Darlington.

Rated 5 out of 5 stars

Very professional

Very professional, friendly and efficient.

December 10, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks for sharing your feedback and a positive experience with our team.

Rated 5 out of 5 stars

Great support

Vicky went over and above to help me with various issues, thank you. The process so far has been made so easy with the prompt responses from the team, from requesting a viewing to placing an offer, gathering information and giving advice. Thank you

December 6, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

It isn't always as straight forward as everyone would like, so we are very pleased to read that Vicky was able to help make things easier where possible.

Rated 5 out of 5 stars

JW Woods Consett Team

Very professional team from the outset. Made me feel comfortable from the offset and gave honest feedback on my house and the price I could expect. Would definitely recommend and would use again if I needed to. Thank you all the team at Consett but particular shout out to Tracy and Julie, thank you !

December 4, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

From everyone at Consett - thank you for the 5 star review!

Rated 5 out of 5 stars

From our first contact with Sarah…

From our first contact with Sarah Graham, (who was really helpful from us first making enquiries to our offer being accepted) to our completion which was handled by Amanda Killops we were kept informed throughout.

November 11, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks for sharing a named review. Both Sarah and Amanda will be pleased to read your comments.

Rated 5 out of 5 stars

First time buyers

While buying our first property we found JW Wood to be extremely helpful, Denise who dealt with the property we were buying was very friendly, helpful and approachable and made the process a lot more easier for ourselves and talked us through everything we needed to know and kept in frequent contact to keep us up to date.

November 18, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Great review thank you and we know Denise will be delighted to read your comments.

Rated 5 out of 5 stars

Excellent service by JW Wood

The process of purchasing a property through JW Woods has been made easier because of the service giving to us by Barbara Smith and Amanda Dowson, who keep us informed on a regular basis which we find reassuring

November 15, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks for buying your new home through JW Wood Bishop Auckland and thank you for the great review!

Rated 5 out of 5 stars

Fantastic agents!

JW Wood have always been fantastic agents for us in letting our property. Everyone we deal with there is always very supportive and pro-active, and they take all the stress out of the letting process. Our main point of contact, Sarah Perrin, is great to deal with and always really helpful.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic job by Danielle and all the…

Fantastic job by Danielle and all the letting team at Woods. All properties fully let very quickly for 25/26.

November 14, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

A great result and Danielle will be very pleased to read your review. Thanks for the positive feedback.

Rated 5 out of 5 stars

Student properties full for 25-26

Danielle has secured tenants for my two student properties for the 25-26 academic year giving me peace of mind going forward. Excellent service. Well done!

November 14, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thanks for taking the time to leave a review. We look forward to helping you again next year.

Rated 5 out of 5 stars

Sarah Graham was great when chatting to…

Sarah Graham was great when chatting to me. My circumstances were very personal regarding purchasing a house. She understood and was very friendly and caring through the process. She also got back to me ASAP when needing answers to things.

November 12, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that Sarah Graham provided you with the friendly and caring support you needed during such an important and personal journey. Her dedication and prompt communication are truly valued here at JW Wood, and we're delighted to know that it made a difference for you.

Rated 5 out of 5 stars

Excellent communication from staff…

Excellent communication from staff throughout the process so far. Regular updates provided each step of the way. At this point in the sale no complaints to date.

November 5, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

A great start and we hope everything works out brilliantly. Thank you for the review.

Rated 5 out of 5 stars

Very helpful

Really helpful from the point of contact
Very responsive to questions and queries

November 1, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

We are very grateful for your 5 star review. We are pleased you were happy with our service.

Rated 5 out of 5 stars

Excellent service from start at…

Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.

October 31, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Great review thank you. All the best for the future.

Rated 5 out of 5 stars

New to area

We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.

October 23, 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.

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