JYY LONDON Reviews 1,116

TrustScore 2 out of 5

2.2

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products, often citing poor quality, incorrect sizing, and items that did not match descriptions or expectations, especially with "lucky dip" or mystery bags. Customers frequently reported issues with their orders, including items not arriving, incomplete deliveries, and long delays. Some people were dissatisfied with the delivery service, experiencing significant delays and receiving invalid tracking numbers. Additionally, many felt that the prices were too high for the quality of the items received, leading to a sense of being overcharged. However, a few other people also felt that some products, like certain leggings and coats, were of good quality and reasonably priced, and they experienced quick delivery.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express disappointment with the quality,... See more

Quality

Users describe ambiguous interactions with quality. Many customers express significant disappointment, citing... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant issues, such as orders... See more

Price

Customers had negative experiences with price. Many reviewers felt ripped off, stating that items were not... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers express significant frustration... See more

Based on these reviews

Rated 2 out of 5 stars

Placed an order in December 2025 after many emails chasing and no response, I was left with know alternative but to leave negative feedback on their YouTube channel and hope it sparks a response.... See more

Company replied

Rated 2 out of 5 stars

Communication is poor. One order disappeared completely. No response to emails, no update. Nothing. Had to open a Paypal dispute and they refunded me for the first order. Wasn't happy as it was... See more

Rated 2 out of 5 stars

Hi I ordered two £10 mystery for my daughter and granddaughter,one size 20 and one size 24 ,they both dress very moderd ,I was really disappointed ,received what looked like PJs bottoms ,definitely... See more


Company details

  1. Clothing Store

Written by the company

Shop the latest women's clothes at JYY London and keep your wardrobe poppin' with on trend JYY garms just like celebs Katie Price, Chloe Ferry & many more.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love my new play suit

Love my new play suit ! Great quality and fits like a dream. You won’t be disappointed when you buy from JYY. I also received a free pair of sunglasses too !

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous company

Ridiculous company. Ordered two £10 goodie bags plus postage for each. I assumed you would get more than one item in the goodie bags as per videos I saw. I received one package (got no postage refund may I add) it contained one cheap woolly hat!! (In April) and a thin pair of trousers that looked like they may fit my 6 year old. Not that I’d let her wear them as they are UGLY. Would get better for £5. £25 in the bin. AVOID

April 1, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

Hi Emma, sorry to hear this. We do 1 item and 3 item lucky dip bags I can see you ordered the 1 item bag. You're welcome to return them for a refund just email the team for our free returns form on: Customercare@JYY.London
thank you

Rated 5 out of 5 stars

leggings

I love my new leggings, they are so comfy and really hold my belly in. The colour blue that I chose goes with lots of colours so are great. I will be buying more.

April 7, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

We're so happy you loved your leggings! Thank you so much x

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

My Parcel went missing during delivery…

My Parcel went missing during delivery to my block of flats, I contacted JYY, by email, explained what had happened, they promptly replied, with which postal service would I prefer, I replied, and within 5 days, another delivery by Royal Mail , perfect customer service, this is the 3rd safari track suit I’ve purchased, brilliant to wash, hang & wear, perfect for traveling in, I truly can’t fault the girls at JYY, I even got a little Easter note in with my parcel, Thank you JYY, 🏅

March 25, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

Thank you so much for your review Julie, we're so happy to have helped you! x

Rated 1 out of 5 stars

Don’t waste your money!!

Ordered 4x “lucky dip” bags from retailer. All 4 items were shocking quality and nothing like anything seen on their page. I’ve brought better quality from temp!! Poor quality, poor value for money.

Partner and I thought it was worth a gamble. We thought even one item would be great. All four items were poor

March 27, 2026
Unprompted review
JYY LONDON logo

Reply from JYY LONDON

Sorry to hear you didn't like your items! If you email the team you can get a free returns note to send back to us for a refund. Email is: Customercare@JYY.London
You can return any item within 30 days. thank you

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Definitely worth Buying!!

Absolutely over the moon with my leggings, They definitely pull in you in...exactly what they said they would do. They stay up & they are very comfortable to wear. Definitely will be buying other colours. 😍😍

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products.

I received my order yesterday and would like to say how delighted I was with my lucky dip bag. It had lovely products and really good value.

My other items were also very stylish and I am delighted with them.

Will definitely purchase from JYY London again.

March 24, 2026
Unprompted review

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