JYY LONDON Reviews 

1,225
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 353 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about receiving incomplete mystery bags containing cheap, poorly fitting clothing items instead of the multiple pieces that were advertised. Buyers also experienced severe delivery delays, missing parcels, fake tracking numbers, and unhelpful customer service responses when trying to resolve issues. However, some customers also noted that certain items like stylish sunglasses and comfortable leggings actually offered great quality and reasonable prices. A few reviewers additionally experienced fast shipping times and found the general ordering process to be remarkably quick and straightforward. These shoppers were delighted with their purchases and praised the lovely packaging along with the overall value they received.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed frustration over receiving... See more

Quality

Reviewers mention negative feedback about quality, with many customers expressing deep dissatisfaction over... See more

Order

Clients share profound disappointment regarding their order experiences, frequently reporting missing items... See more

Price

Users describe profound disappointment regarding the pricing, feeling that the items received were a waste of... See more

Delivery service

People report ambiguous experiences with delivery service, as some customers praise prompt arrival and smooth... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Placed an order in December 2025 after many emails chasing and no response, I was left with know alternative but to leave negative feedback on their YouTube channel and hope it sparks a response.... See more

Company replied

Rated 2 out of 5 stars

Terrible company Ordered lucky bag. Sent rubbish item. Emailed 3 days rubbing for refund /return No response at all

Rated 2 out of 5 stars

The Katie price promoting the £10 lucky dip bag. You don't get all of them clothes. It's scamming people into believing she's opening the £10 pound one. Which she is not, it's one that costs £25. I be... See more

Rated 1 out of 5 stars

I ordered the £10 lucky bag as seen on Katie price adverts, only 1 item arrived and it was part of a set, a free size pair of disgusting trousers which on their website states they are free sz 8 to 16... See more


Company details

  1. Clothing Store

Written by the company

Shop the latest women's clothes at JYY London and keep your wardrobe poppin' with on trend JYY garms just like celebs Katie Price, Chloe Ferry & many more.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.0

All reviews

(1,225)

350 reviews in the last 12 months

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Rated 1 out of 5 stars

I would give it NO stars but you cant

I would give it NO stars but you cant. I purchased a @katieprice 'surprise bag'. It came quite quickly as it was a VERY small package. Inside was one pair of cheap tatty trousers that are not even my size. Have been emailing them, but absolutely NOTHING. Do not buy from JYY. I wish I had read the reviews first.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking company

Don't ever order anything from this company. They charge astronomical postage which takes over a week and costs more than the outfit itself. Worst of all is their customer service. I have sent 3 emails and have got the same automated response nobody is even reading the emails. I am never ordering from this company again and I am going to pass on my shocking experience every chance I get.

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

LIES TOTAL CON AVOID DONT BUY

I only put 1 star on or I wouldn’t be able too comment , Totally a rip off Katie Price makes out holding a big pink bag pulling all these items out !!!! Total Lie and misleading I bought 2 bags 1 for me 1 for my daughter we got I item each in same bag both totally crap trousers in awful material not summer stuff and so misleading Con Con Con don’t buy they were that bad I wouldn’t even wear them for bed how Katie allows this too happen ripping of her fans false advertising yet again doesn’t look good for her AVOID

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

False advertising!!!!

I ordered the lucky dip bag as advertised by Katie Price on Instagram where she pulls out item after item of clothes and what I got was one measly pair of black polyamide awful trousers that are too short for me. I'd never choose to purchase these. They'll go in the bin. Waste of money, false advertising and absolute rip off!

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

Saw Katie opening up a £10 lucky bag…

Saw Katie opening up a £10 lucky bag that had shirts and top, a pair of trousers and a third item . My unlucky bag had one pair of flimsy horrible trousers . Shame on her for exploiting people who have fallen for this false advertising g

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Zero if I could!

Zero if I could!
Totally miss led by JYY London and her advert for a lucky bag. Item i'm guessing has never been on her website. She would never wear it so why should we?
Quality is extremely poor and fabric is like nothing you get in the UK.
Tried to cancel my order the minute I pressed order as had a bad feeling but no reply to my request.
I will try to get a refund from my credit card company as mis sold and no reply to contact attempted.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered one bag parcel came by evir…

Ordered one bag parcel came by evir deliveryed 11,30 at night, i didbt see thos toll the morning checked outside gone,sent 3 emails to jjy,got a message back we wkll contact in 1 to 2 days,week later nothink?want buy again , lesson leant,just after your money.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Please don’t waste your time on the…

Please don’t waste your time on the lucky bags. Cheap horrible items, got a horrible pair of shorts, disgusting trousers and a pair of sunglasses worth about a quid. Cheap horrible fabric. Would never order again. RIP off.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased 2 lucky dip bags after see…

I purchased 2 lucky dip bags after see a video of Katy Price opening one with around 4 items in it, just received them and all that was in it was 2 pairs of pajama like trousers and sizes are very small even though I got to enter the sizes I needed. Definitely not worth it especially as the patterns were not mine or my daughters taste. Never buying from this site again.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 3 Katie Price £10 lucky bags

Ordered 3 Katie Price £10 lucky bags, it's one item per each lucky bag. Maybe I was super lucky, because the first bag contained the Geometric pants that Katie is currently promoting.
Both remaining bags had gorgeous wide leg pants which are equally gorgeous.
Very happy and will order again this week.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible value for money.

Terrible value for money.
Cheap, tacky quality that would be outdone by Temu or Shein bargains. Deceptive promotional videos and i strongly do not recommend wasting your money.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Disgrace

Absolute Disgrace, How she is getting away with ripping people off .... completely miss selling. Your made to believe your gonna get a big mystery bag, instead you get a CHEAP pair of bottoms i wouldn't wear to bed! Im Absolutely disgusted! Day light robbery regardless of how much your spending this is a massive con.. this needs to be stopped

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Trousers far too short in the leg

Trousers far too short in the leg more for a petite person, off to the charity shop with them.
Squashed into a small pink bag looks nothing like the advertising with hearts on. Please don’t waste your money.

August 3, 2026
Unprompted review

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