JYY LONDON Reviews 

1,225
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 353 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about receiving incomplete mystery bags containing cheap, poorly fitting clothing items instead of the multiple pieces that were advertised. Buyers also experienced severe delivery delays, missing parcels, fake tracking numbers, and unhelpful customer service responses when trying to resolve issues. However, some customers also noted that certain items like stylish sunglasses and comfortable leggings actually offered great quality and reasonable prices. A few reviewers additionally experienced fast shipping times and found the general ordering process to be remarkably quick and straightforward. These shoppers were delighted with their purchases and praised the lovely packaging along with the overall value they received.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed frustration over receiving... See more

Quality

Reviewers mention negative feedback about quality, with many customers expressing deep dissatisfaction over... See more

Order

Clients share profound disappointment regarding their order experiences, frequently reporting missing items... See more

Price

Users describe profound disappointment regarding the pricing, feeling that the items received were a waste of... See more

Delivery service

People report ambiguous experiences with delivery service, as some customers praise prompt arrival and smooth... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Placed an order in December 2025 after many emails chasing and no response, I was left with know alternative but to leave negative feedback on their YouTube channel and hope it sparks a response.... See more

Company replied

Rated 2 out of 5 stars

Terrible company Ordered lucky bag. Sent rubbish item. Emailed 3 days rubbing for refund /return No response at all

Rated 2 out of 5 stars

The Katie price promoting the £10 lucky dip bag. You don't get all of them clothes. It's scamming people into believing she's opening the £10 pound one. Which she is not, it's one that costs £25. I be... See more

Rated 1 out of 5 stars

I ordered the £10 lucky bag as seen on Katie price adverts, only 1 item arrived and it was part of a set, a free size pair of disgusting trousers which on their website states they are free sz 8 to 16... See more


Company details

  1. Clothing Store

Written by the company

Shop the latest women's clothes at JYY London and keep your wardrobe poppin' with on trend JYY garms just like celebs Katie Price, Chloe Ferry & many more.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.0

All reviews

(1,225)

352 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY THE LUCKY DIP...it's a SCAM

DO NOT BUY THE LUCKY DIP...it's a SCAM
After seeing what Katie Price got in her lucky dip bag (about 3 outfits) for £10 I ordered it. It actually cost me £15 with postage.

I received ONE pair of awful looking trousers that no one in their right mind would wear.
The charity shop will be getting these as lucky dip bags are not refundable...another scam.
DON'T WASTE YOUR MONEY PEOPLE!!!!

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY.

DONT WASTE YOUR MONEY.
I would give this company nil stars if I could but you have to give at least 1 to be able to leave a review. The adverts for the £10 lucky dip bags are misleading and faules advertising in my opinion. It's an absolute scam. Katie Price says " look what you can get for £10 then pulls 3 items out of the bag. I received 1 item. Having looked at other reviews you have to pay £25 for a 3 item lucky dip ! Others report the items are generally sub standard. I sent the company an email asking for a returns label. I received an automated response stating they do not have a returns policy and if I send the item back it will be returned to me. It also stated that they do not provide refunds. Katie Price should be ashamed of herself for misrepresenting her products. I will never buy her products again.

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish!

Absolute rubbish!! Fake advertising with Katy price !! Pays £15 for I pair of tatty crap trousers abd nothing else!! Says I would get a bag with 3 items!! Numerous emails and no response!! Absolutely disgusting !! Such a scam

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Totally waste of money

Totally waste of money. Do not buy the Lucky dip bags I got the £10 1 item and the 3 item for that I got 2 pairs plastic broken sunglasses and 2 pair same trousers . So disappointing and not worth it . Although knew when purchased you can’t return I would have sent straight back. So DONT waste your money. What you see when Katie Price opens her bag is nothing like what you get and no photo signed as it stated. So first time used and Never again

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 lucky dips, received 2 single items of tat

I ordered 2 lucky dips in size 24. Expecting lots of items as advertised. Instead I received one parcel only. It contained a cheap pair of trousers in around size 14 and some sunglasses like you'd buy in a pound store. I have a strong prescription so would never order sunglasses, even proper ones. I had ordered clothing not plastic tat. Instead of the several items for £10 advertised I got one item and some tatty glasses for £20. Complete SCAM. NO CUSTOMER SERVICE AVAILABLE.... AVOID!!!

July 26, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, with misleading adverts for what you will get. 1 item, terrible quality don’t waste your money.

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute con

Absolute con - you DO NOT get the amount of items that Katie says. It is a huge con - what a surprise!

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

I purchased a workout short and top set. The material was very sheer and see-through and the top was so small. I had to wear another top under it. I contacted the company as well as the owner to return it and nobody got back to me.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

I don’t usually leave reviews but this…

I don’t usually leave reviews but this has been horrendous! No reply to 3 emails to return the outfit. It was very cheap and tacky and if I don’t get a refund I’ll be contacting my bank! Avoid buying from here

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Don't buy the £10 lucky bag promotions .you get one piece of rubbish..I got a pair of absolutely cheap horrible trousers that wouldn't go over my knees..steer clear.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

I saw Katie Price advertise her JYY…

I saw Katie Price advertise her JYY Lucky Dip bag, it was a huge bag with three matching clothing sets all for £10 plus £5 P&P. I thought just fine the fun of it! I just received a tiny pink bag with one wrong size item inside! What a con, you can’t return or do anything about it you get what you are given subject to availability! Even if it’s the wrong size. Buyer Beware I won’t be buying again and it wasn’t even fun!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

RIP OFF!

RIP OFF!! I ordered two lucky bags after watching a certain celebrity advertise them but it’s so misleading, she says £10 for three items but that’s only for one item, first off. Secondly the two items I received were no way worth £10 each, also they were nowhere to be found on their website so clearly old stock they couldn’t get rid of! Only items I could find even similar were £5. MASSIVE RIP OFF TO GET RID OF RUBBISH STOCK THAT DOESN’T SELL! Please beware if buying these lucky bags as ignored my emails so having to go through my bank to get a refund!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Quality merchandise

I came across this website and was very impressed by the merch. The sunglasses particularly caught my eye. I ordered a pair and they came very quickly a very smooth transaction. The glasses are superb they feel like quality very well made and a fantastic accessory for every day wear. Don’t hesitate to order from this retailer. ❤️

June 30, 2026
Unprompted review

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