JYY LONDON Reviews 

Pity there’s not a minus star as I would give it a minus !!! Total crap , bought 2 lucky bags for £20 …. Waited forever !!!! Got a bobble hat and a cheap pair of leggings !!!! Could have got them from primark for half that !!!! Oh well lesson learnt 😡

Was really excited to receive my lucky dip bag after watching Kate pull the lovely items from a massive bag in all the adverts on line.
OMG was I disappointed today when it finally arrived.The bag was tiny.The one item I received was disgusting.A pair of Brown wide legged trousers,ir maybe they were pyjama bottoms,who knows,the material is so thin you can see through it,they are foul.
I feel extremely ripped off and will NEVER buy from Jyy again.The adverts need changing as they are 100% not true to life.

Just bought the £10 lucky bag and i got pair of cheap leggings size 2xl-3xl im a uk 16! DON'T WASTE YOUR MONEY

after ordering a lucky dip bag after watching katie price miss promote a big bag of goodies this is what i received disgusting 1 pair of skinny legged trousers which would not fit a size 10 person let alone my size sorry can’t post pictures

Cannot get in touch with them order never received an now going through the bank to dispute it’s so annoying

Email address given on their website has delivery failure, no other means of contacting. Order placed a week ago and still labelled as 'unfulfilled'. Given others' reviews i can see this is clearly a scam company and one to avoid. Putting a claim in with my credit card.

Minus if I could hideous trousers really horrid colours half mast cheap materials. I ordered the £25 lucky bag. Just awful please afford keep your money in your pocket. Great scam for them but hideous experience for customers. I received today 18th February. Horrible horrendously hideous.

Deeply disappointed don't waste your money Trousers are awful not worth money so sad 😞

Orders never arrive and now PayPal and klarna have been removed as payment methods so your not even covered

Ordered a lucky bag in a size 22 - firstly there is only one item, so totally miss sold, and secondly no way the one item sent fits a size 22 - very disappointing I wouldn't bother with this

I have ordered several times from this company and the products are good quality and reasonably priced. They have great customer service the item dispatched and track posted promptly. Communication throughout sale to ensure customer satisfaction.

Don't bother ordering, the items don't arrive and customer service is non existent no help whatsoever. So save ya money shop elsewhere.

I placed an order, was given a fake tracking number supposedly through Yodel. Yodel confirmed there was no parcel for me. I paid a lot of money and there has been no communication, only an automated response. It amounts to theft. If I don't get a response soon, I will take it further.

Took an absolute age to come, no reply to any emails. Only one thing in the bag when it’s shown that you get multiple. Could’ve bought the same item off TEMU for £2. Photo to show the size of the bag compared to the ones the ‘influencers’ get

ordered a 3 item lucky dip bag for laugh and that is exactly what it was laughable, 1 thin cheap pair of trousers that wouldn't fit a 5 year old and where only fit for the bin, which is where they ended up
1 star is to many avoid

Absolutely awful! Ordered based on the advert Katie did on her social media, making it look like everything was high quality and you’d receive more than one item, I waited almost a month for my package when it arrived I had been sent a see through pair of trousers, fit for nothing but the bin!! Avoid at all costs I wish I could give it no stars!!

I put my order in on the 7th of January and still haven't received it, or had any communication from customer service if you can call it that!!! Absolutely shocking company lesson learned because if inhad read these reviews I wouldn't have looked twice!! Shocking

If I could give less stars I would. Ordered on 29th December 3-5 days delivery Boxing Day Sale it came after 3 weeks after emailing and emailing. It arrived an awful MASSIVE black baggy top, I've been emailing for over 10 days for a return and guess what no reply! This company is a shambles AVOID or waste your money, wish I looked at the reviews first:(

Jyy London has brilliant discount codes that bring designer prices down for us poor run of the mill people to buy. the quality of the clothes I have received have all been lovely and I have had no bad experiences with delivery / website glitches / availability so good on ya jyy keep up the good work xx

I ordered surprise bags back in December 2025 despite several emails (with no reply) still the order did not turn up and no explanation as to why

I tried once more to get my order and suddenly I got a tracking number which doesn’t work and weeks later still no order

In good faith I paid for the lucky bags plus postage there is no excuse these days for the shoddy service given by this company and even worse the lack of customer service and communication

I am now going down the legal route as I asked for a full refund as the parcel had not turned up (with still no reply to my emails)

I’m extremely disappointed and upset and judging by the lack of good reviews I feel I am not the only person who has received such a bad service