Disappointed the dolls name Lucia wasn't on the box like the picture showed . The doll its self is lovely
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After I ordered an item you sent me a message saying you had made an error with the price and requested more money via bank transfer before sending the items!! Absolute scam artists! I messaged back d... See more
Good website to navigate, some great deals here and there. We ordered a child's car seat. Excellent value, a well known and very safe model, brilliant communication. Delivery was grand and we had opti... See more
High chair came very quickly after ordering. By my own mistake I had the straps the wrong way which had overstretched the clip meaning they kept coming undone. I contacted the company who dealt with t... See more
Company details
Written by the company
Kaleidoscope Babycare stands as a premier and top-ranked babycare and nursery retailer in the United Kingdom. Catering to all your needs for the newest addition to your family, we offer a comprehensive range of products, from essential newborn items to accessories for your little one's first bike. Our commitment is centered around family values. With over two decades of experience, our guidance and expertise stem from personal journeys and rigorous training, ensuring we can address any inquiries you may have. We are eager to assist you with a diverse array of items, including Pushchairs & Strollers, Travel Systems, Tandems, Twin & Triples, Baby Carrier & Slings, Car Seats, Room Sets, Cot Beds, Cots, Cribs, Highchairs, Booster, Bouncers & Rockers, Swing Chairs, Walkers & Entertainers, Playgyms/Activity Centres, Baby Monitors, Safety Gates, and baby and home safety. Our dedication revolves around meeting genuine needs for both mothers and babies. All our products are meticulously crafted to simplify and enhance the lives of families, reflecting our daily commitment when interacting with customers. Partnering with numerous reputable brands, we assure you that choosing the best for your baby will be a satisfying experience.
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3.5
Average
192 reviews
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Beautiful roma dolls pram thank you
Beautiful roma dolls pram thank you
December 13, 2023
Unprompted review
Reply from Kaleidoscope Babycare
Hi Gemma,
Thank you for your kind words! We're thrilled to hear that you love the Roma dolls pram. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope the little one enjoys their new pram!
Kind Regards
Customer Services
Pram online amazing customer service
Brought a pram online and have to say the communication the customer service and delivery service was absolutely amazing pram came quickly they definitely went above and beyond to get the colour I wanted which was out of stock so happy with my purchase would recommend to anyone
November 24, 2023
Unprompted review
Reply from Kaleidoscope Babycare
Hi Charlotte,
Thank you for your glowing review! We're thrilled to hear that you had an amazing experience with our communication, customer service, and delivery. We're delighted we could go above and beyond to get you the color you wanted. Your recommendation means a lot to us. If you have any more needs or questions, feel free to reach out. Enjoy your new pram, and thank you for choosing us!
Kind Regards
Customer Services
I got my stroller from here
I got my stroller from here, brilliant quality brilliant colour and great service.
December 1, 2023
Unprompted review
Reply from Kaleidoscope Babycare
Hi,
Thank you for your positive feedback! We're delighted to hear that you're happy with the stroller's quality, color, and the service you received. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope you enjoy using your new stroller!
Kind Regards
Customer Services
Couldn’t be happier
Couldn’t be happier, ordered a Spanish dolls pram that was a lot more expensive on other websites and there was an additional 5% off the price, placed the order and it was despatched within hours and delivered two days later. Very good communication - would order again without hesitation.
November 20, 2023
Unprompted review
Great delivery time and customer…
Great delivery time and customer service.
November 28, 2023
Unprompted review
Reply from Kaleidoscope Babycare
Hi Kiara,
Thank you for your feedback! We're pleased to hear that you had a great experience with our delivery time and customer service. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support!
Kind Regards
Customer Services
Excellent customer service
Excellent customer service, 11/10 in fact.
November 18, 2023
Unprompted review
Shocking Customer Service
I placed my first online order on 05/11 for a tutti bambini malmo cotbed with changer and mattress in the white colour option and was advised the estimated delivery would be 09/11. I emailed your customer service on 14/11 as I had not received my order and today after waiting a further 3 days for your company to response I had to call you. On the call the advisor explained to me the item was out of stock, how can I be able to place an order for an item you have no stock of?? Also if you had no stock why was I not informed? This is not satisfactory or good customer service. I should not have to chase you to supply my order !! Now I have been advised by the same advisor that the oak option which was out of stock on your website is actually in stock and you will dispatch one of these to me. At this point I really am just hoping you are true to your word and my item will arrive by 24th as advised. I would be grateful if someone could email me to explain why the service has been so poor and assure me my order will actually arrive. I am also now due a refund which I also need to be informed about. Please contact me
November 17, 2023
Unprompted review
Provided a replacement when original…
Provided a replacement when original order was out of stock. Very helpful and quick delivery to NI.
October 31, 2023
Happy with the product and customer…
Happy with the product and customer service.
November 4, 2023
Unprompted review
Requested more money after order placed and ignored refund request. No item sent no refund given. Stolen my money.
After I ordered an item you sent me a message saying you had made an error with the price and requested more money via bank transfer before sending the items!! Absolute scam artists! I messaged back demanding my refund which I have not received. No reputable company would send on bank details to request more money and then ignore my request for a refund. Give me my money back which you have stolen. Everyone should avoid this company.
October 11, 2023
I got my car seat delivery next day
I got my car seat delivery next day
Thank you
October 18, 2023
Unprompted review
HIGH CHAIR
Ordered a high chair, colour wasn't in stock for 7 weeks! Contacted me to let me know there was an alternative colour, however, it was cheaper on another site. They price matched and refunded me the difference. Highchair with me 2 days later! Excellent service!
October 8, 2023
Thank you Arisa for all your help and…
Thank you Arisa for all your help and super amazing assistance kept me up to date with my order she went beyond her way to check stock from warehouse and was so polite thank you
September 29, 2023
Unprompted review
Brilliant
Stroller is absolutely beautiful and easy for getting around good comfort and easy cleaning
September 10, 2023
Quick delivery and lovely clean…
Quick delivery and lovely clean products. Also if have a problem they respond as quickly as they can. I definitely recommend x
September 4, 2023
Good service
Ordered on the Friday, received the following Wednesday.
Order tracking could be better, just said ‘in progress’ for days, rather than shipped or dispatched.
Over all good service and great product.
August 31, 2023
Item not delivered when they said it…
Item not delivered when they said it would be, no responses from customer service, can’t find phone number on website in order to speak with someone. Raising a PayPal dispute seems like the next logical step
August 13, 2023
The items purchased were not available…
The items purchased were not available so really no more to be said.
August 14, 2023
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