Kamsons Pharmacy Reviews 3,842

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and friendly demeanor, often highlighting their knowledge and efficiency. Many people appreciate the excellent service, noting quick prescription processing, personalized care, and a welcoming atmosphere that makes them feel valued. However, some people were dissatisfied with the customer service, mentioning issues like lost prescriptions, incorrect medication, and unhelpful or rude staff. A few other people also felt that the service had deteriorated, citing problems with communication and a lack of professionalism.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent service,... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers appreciate having a local branch, with some... See more

Product

Consumers have mixed experiences regarding product availability and accuracy. Many reviewers report issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

Pharmacist in Hailsham, young male, i think American accent he had. So pleasant & friendly. Tried to get Dr's appointment since before Christmas via phone, video call appointment, on app to not succe... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

I was traveling to the UK from USA. I was short on one of my medications. As a diabetic I began to panic. My family recommended Kamson Pharmacy, and I’m so glad they did. I made an appointment with th... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good experience

The young man STEVE took my blood pressure reading at their Pulborough branch. He was very helpful and knowledgeable and also made me feel relaxed with his gentle manner.

October 28, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Susan,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Fast

Fast, efficient and very pleasant

October 9, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Carole,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Helpful and friendly…

Pharmacist was so helpful and friendly and a very easy service

October 24, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Sara,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

My prescription was given to someone…

My prescription was given to someone else and in full view of the public in the Pharmacy was asked questions that should have been asked in private.

Absolutely shocking to think there are very few safeguards being administered!

October 25, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Paul,

Thank you for your review. I am sorry that you are unhappy with the service that you have received.

I have received your email complaint regarding this matter and have started to investigate it with the Pharmacy Manager.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Flu jab

Seen promptly - the whole experience was very efficient and quick

October 22, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

HI Shelia,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Pharmacist was great

Pharmacist was great, whole thing very efficient. Thank you

October 21, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The young pharmacist is very friendly…

The young pharmacist is very friendly and helpful as are the rest of the staff even when it’s very busy and lots of stressful customers. they are very good with regular patients with chronic conditions, they always remembers people who have been before. If a medication is out of stock on your prescription, she will see you come in and let you know before you have to queue and wait to find out. The flu jab was very quick and painless.

October 17, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Flu vaccination

My appointment was on time
Painless and quick and very professional.
I would absolutely recommend Kamsons for vaccinations.

October 21, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Rita,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

A speedy delivery by kamsons pharmacy

A speedy delivery by kamsons pharmacy, they do a fantastic job for us who are housebound, thank you all

October 21, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi David,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Had booked flu jab

Had booked flu jab , very efficient and great service .

October 21, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Helpful pleasant staff!

Excellent helpful staff. Sarah had to take my b/p every day for a week and was always happy and charming. Thank you.Joy and John Knott.

October 18, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Joy and John,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Absolutely the best pharmacy

Absolutely the best pharmacy in new Milton they go above and beyond for their customers

October 13, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Flu jabs

Attended for flu jab. In and out. No queue.

October 15, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Sue,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Flu jab happy customer. Appointment was on time and very…

Appointment was on time and very professional. Friendly and informative staff and made to feel well looked after and reassured. Personal treatement and approach is a rare thing these days in a corporate world. Nice to see the local touch can still be found.

October 14, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

All went smoothly

Very pleasant Pharmacist who carried out injection. Answered questions I asked clearly so I could understand.

October 15, 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Linda,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

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