Kandoo Adventures Reviews 1,195

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including guides, porters, and chefs, for their exceptional knowledge, professionalism, and supportive nature, making treks and safaris enjoyable and successful. People frequently highlight the seamless organization of trips, from initial inquiries and detailed pre-travel information to airport transfers and well-planned itineraries. The quality of the holidays, including delicious meals and comfortable camps, is also a recurring positive theme, contributing to an overall excellent user experience. However, some customers also noted that despite the high quality of service, certain treks were more challenging than anticipated.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and knowledge of... See more

Service

Consumers find service to be positive, with many praising the professional and organized approach from... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as "trips of a lifetime."... See more

User experience

People report overwhelmingly positive experiences with the service. Customers describe it as a first-class,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the food,... See more

Based on these reviews

Rated 5 out of 5 stars

Had the best time climbing Mt Kilimanjaro with Kandoo adventures! My guides were Raymond and Amadeus and they were incredible. They are the ultimate Kili experts, answered all my questions, got us to... See more

Company replied

Rated 5 out of 5 stars

Richard was our lead guide and Happy God assisted on our 7 day trek for Kilimanjaro Conquerors. All the guides were fantastic including Eric, Richard2, Deo, and Esto were all phenomenal as well! Che... See more

Company replied

Rated 5 out of 5 stars

The adventure was an amazing experience and the Kandoo guides were great every step of the way. The trip all went smoothly from start to finish, from airport transfers to acclimatisation and a very s... See more

Company replied

Rated 5 out of 5 stars

I am so happy with my choice to use Kandoo Adventures for our Kilimanjaro climb and four day safari. They were superb in every way. The experienced Kilimanjaro guides and crew were invested in our s... See more

Company replied


Company details

  1. Tour Operator
  2. Adventure Sports
  3. Travel Agency
  4. Travel Aggregator

Written by the company

We're passionate about travel and committed to providing the best possible adventures in the world's most outstanding locations. With direct links to our global family of local operators, we are with you every step of the way. Our meticulous teams in the UK and worldwide continually focus on building their local knowledge and understanding of the destinations we offer, allowing us to deliver authentic experiences for you to enjoy.

PASSIONATE ABOUT ADVENTURE

Written by the company

Why travel with us?
At Kandoo, we put customer service, expertise and responsible travel at the centre of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant trip

Brilliant trip. Everything was run to a high standard. 😊

March 23, 2025
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Reply from Kandoo Adventures

Hi Ronan,

Thanks for your review! Great to hear you enjoyed your trip to Nepal. Please keep us in mind for your next adventure.

The Kandoo Team

Rated 5 out of 5 stars

Outstanding experiance

I cannot recommend Kandoo Adventures enough ,the guides were outstanding the professionalism of the whole adventure surpassed my expectations. The team of porters and cook was first class. The whole team could not do enough to ensure our experience on an individual level and group level was genuinely perfect.

March 17, 2025
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Reply from Kandoo Adventures

Hi Lindsay,

Thanks for your great review! Looking forward to welcoming you in Argentina next time!

The Kandoo Team

Rated 5 out of 5 stars

Definitely Recommend Kandoo & Kilimanjaro

Many thanks to everyone at Kandoo for helping me summit Kilimanjaro! I enjoyed every moment of the journey, and that was largely thanks to the incredible leadership of our guides, the dedication of the porters, and the amazing meals from our chef.

February 26, 2025
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Reply from Kandoo Adventures

Hi Ben,

Thanks for your review!

The Kandoo Team

Rated 5 out of 5 stars

Every trip can have its bumps along the…

Every trip can have its bumps along the way. That is normal. The way Kandoo handled our one and only hiccup was extraordinary. The local folks we worked with were also extraordinary. August and team were wonderful to work with and made the adventure extra special.

February 10, 2025
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Reply from Kandoo Adventures

Hi Lisa,

Thank you for your lovely review. We are super happy you enjoyed your time with us. Please keep us in mind for the next big adventure.

The Kandoo Team

Rated 5 out of 5 stars

My trek to Everest Base Camp

My trek to Everest Base Camp was amazing! The 2 guides and 3 porters were by far the most professional people that I have ever been with. They did everything in their power to make our trip a success. There wasn't a time that I didn't feel unsafe or pressured to do something that I didn't want to do! The guides were 100% aware of our abilities and always tailored our speed to insure our success. I will definitely be going on this trek again! Thanks again Kandoo for an amazing adventure!

February 16, 2025
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Reply from Kandoo Adventures

Hi Tim,

Thanks for your review, we are thrilled you enjoyed your time in Nepal. The Kandoo team in the Himalaya are simply awesome and can never do enough for our travelers. We hope to see you again one day soon!

The Kandoo Team

Rated 5 out of 5 stars

Excellent Kilimanjaro and Safari Experience

Excellent experience on Kilimanjaro followed by a three day safari. Our trek guides led by August were amazing as were our safari guides. The local team was incredibly attentive and the itinerary was perfect. Our group encountered an issue with subpar accommodations on our last night and props to the team in London for quickly addressing and resolving the problem. I would absolutely recommend Kandoo and their Tanzanian trek/safari team.

February 11, 2025
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Reply from Kandoo Adventures

Hi Ryan,

Thanks for your review! Please keep us in mind for your next adventure.

The Kandoo Team

Rated 5 out of 5 stars

What an amazing adventure!!

What an awesome adventure!!! All the guides and staff were so friendly and helpful. They all went above and beyond to give us such an amazing experience.

February 5, 2025
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Reply from Kandoo Adventures

Hi Clayton,

Thanks for your review! Hope to see you again one day on another trip!

The Kandoo Team

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish! Professional staff and every issue was addressed in full. Highly recommended

February 13, 2025
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Reply from Kandoo Adventures

Hi Ron,

Thanks for your review, we are super happy you enjoyed your trip with us!

The Kandoo Team

Rated 5 out of 5 stars

Going with Kandoo Adventure to the…

Going with Kandoo Adventure to the Kilimanjaro was a great experience. Amazing amazing amazing top professionals . Highly recommended

February 13, 2025
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Reply from Kandoo Adventures

Hi Tamir,

Thank you for your review! Hope to see you again at another destination!

The Kandoo Team

Rated 5 out of 5 stars

Things that made our trip included the…guiding, food, porters and great communication and confidence in our team:)

Things that made our trip included the totally trustworthy and reliable guides who made the experience a lot easier and the chef and porters who aided our daily 5 star living and were totally necessary:) all together as a team they worked to make our Mount Kilimanjaro climb the best experience it could have been! My daughter and I felt like royalty within a highly capable crew! The set up, tents, toilet, great meal variety and quality and daily health checks and run downs of next days travel was impeccable! We highly recommend adventuring with Kandoo!!! Much appreciated guys:) xxx 🙌🙌🙌

February 12, 2025
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Reply from Kandoo Adventures

Hi Natasha,

Thanks for your great review, we are thrilled you enjoyed your experience in Tanzania!

The Kandoo Team

Rated 5 out of 5 stars

Absolutely brilliant Kilimanjaro trek and Safari

Absolutely brilliant! The staff on our ‘expedition’ were amazing. From the lead guides: August & Raymond, to the guides: Dismiss, James, Ciprin and to the chef and waiter and all the porters. They all gave 100% and made the trip a huge success and gave us all the best chance of a successful summit. The food was really good despite the conditions. And each day when we got to camp it was ready for us…

Our weather was not great from day 3-7 but we were very well taken care of.

On the summit and at camps at the end of the day our guides stood out in their very professional uniforms and were always easy to find.

The safari was very well executed and our guide Tony was soo knowledgeable and interesting. In a few sentences he could explain soo many things, from the migrations etc. one of the best safari guides I’ve ever had (and I am S African).

I would completely recommend Kandoo Travel for this Excursion (and frankly I’m looking at what else they do!).

February 5, 2025
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Reply from Kandoo Adventures

Hi Lauren,

Thank you for your review! We hope to see you again soon on another adventure!

The Kandoo team

Rated 5 out of 5 stars

During my Kilimanjaro trek

During my Kilimanjaro trek, the guides were very knowledgeable, friendly , helpful and attentive to all our needs. The porters were hardworking and always had camp set up before we arrived.Also I did a 3 day safari afterwards , and the hotels and guides were excellent, I highly recommend Kandoo adventures.

February 11, 2025
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Reply from Kandoo Adventures

Hi Deborah,

Thank you for your lovely review!

The Kandoo Team

Rated 5 out of 5 stars

Kilimanjaro success

Kandoo took care of all transportation and lodging and everything worked out well. The guide and porters were excellent and the acclimatization process was a great help in getting up the mountain!

February 11, 2025
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Reply from Kandoo Adventures

Hi John,

Thanks for your review! Hope to see you again at another Kandoo destination soon.

The Kandoo Team

Rated 5 out of 5 stars

Local guides who had summitted Kili over 250 times

This is a British company, but our entire Kilimanjaro ascent team of guides, chefs, porters and other team members were local people. Our lead guide August had summitted Kili over 250 times, and embodied calm, reassurance and wisdom. Our entire group of 11 attained the summit.

February 11, 2025
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Reply from Kandoo Adventures

Hi Lisa,

Thank you for your review! We are super happy you enjoyed the trip!

The Kandoo Team

Rated 5 out of 5 stars

With Kandoo, you can do it!

Kandoo is an exceptional organization with top-notch leadership, guides, and teams. They helped me successfully reach the summit of Kili, twice!

February 2, 2025
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Reply from Kandoo Adventures

Hi Stacey,

Thank you for your review! Hope to see you again soon

The Kandoo Team

Rated 5 out of 5 stars

just thank youu

Thanks to you, I made my dream come true. I have been on several treks at similar altitudes but I am very satisfied with your organization. guides, cook, camping organization at the highest possible level.

February 9, 2025
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Reply from Kandoo Adventures

Hi Mateusz,

Thank you for your review!

The Kandoo Team

Rated 5 out of 5 stars

Kilimanjaro climb and Tanzania Safari

Kandoo Adventures from start to finish of this trip and adventure of a lifetime were fantastic. The UK office staff were so helpful, so easy to speak with and v informative. The Kandoo guides and porters and all their team were phenomenal and looked after our whole group so well. I have no hesitation in recommending Kandoo adventures.

February 4, 2025
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Reply from Kandoo Adventures

Hi Jennifer,

Thank you for your review! We are really happy you enjoyed your trip with us and hope to see you again in the future at another of our destinations.

The Kandoo Team

Rated 1 out of 5 stars

My trek with Kandoo nearly cost me my life!

These jokers were super disorganized, played favorites with members of our team, and -- most importantly -- when I got brain swelling just prior to reaching EBC, they encouraged me to continue instead of giving me oxygen and helping me get down. When I finally got to the hospital in Kathmandu two days later, the ER doctor told me that if I had listened to them I likely would have died from a brain bleed. Unbelievable! Avoid at all costs! Support the local economy and hire a local company!!!

February 19, 2025
Unprompted review
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Reply from Kandoo Adventures

Dear Ryan,

Thank you for your review

During your trek with us in May 2024, as per our standard procedures, your vitals were carefully monitored and recorded by our guides on a daily basis. Our checks include close monitoring of heart rate and oxygen saturation to identify signs of any altitude related illness early. The safety and security of our travellers is our highest priority.

When you contacted us after your trek, we engaged an independent high altitude specialist doctor to review the specifics of your case and the decision making of our guide. The findings of this review were that our guide had followed all established safety procedures and made the correct decisions regarding your wellbeing. At CIWIC Hospital in Kathmandu, you refused treatment and the doctor recommended rest and rehydration.

This is feedback that we take extremely seriously and we can assure you our follow up actions have been exhaustive. Although we are deeply sorry that you did not agree with the assessments of our guide, all proper care and attention was provided and your safety was never in question.

The Kandoo Team in Nepal are indeed a local company, managed and staffed entirely by Nepali people. As well as supporting the local economy, every booking with Kandoo provides funds to the Kandoo Himalayan Foundation which supports development in the village of Hongong. You can find more information here:

https://www.kandooadventures.com/info/kandoo-himalayan-foundation-138.html

The Kandoo Team

Rated 5 out of 5 stars

Best experience ever!!

I highly recommend Kandoo! The
staff was incredible, the travel plans were smooth, pricing is fair and wonderful memories were made!! I will definitely be using them again for a future adventure!!

February 5, 2025
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Reply from Kandoo Adventures

Hi Jamie,

Thank you so much for your lovely review! Everyone at Kandoo works so hard to make our trips the best they can be and your feedback means the world to us. We look forward to welcoming you on another adventure one day!

The Kandoo Team

Rated 5 out of 5 stars

Guides were the best and very…

Guides were the best and very supportive and knowledgeable.

February 2, 2025
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Reply from Kandoo Adventures

Hi Fin,

Thank you for your review! We are so proud of all our incredible guides and thrilled that you enjoyed your adventure with us.

The Kandoo Team

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