Kangarooparking Reviews 903

Do not trust Kangaroo Parking with your belongings. I had left my car with them for 10 days and had thought that a company like that would be reputable for being trustworthy, on return, I had messaged them 3 hours prior and let the know of when I was coming, to which they were still around 50 minutes late. What was even worse is that when I checked my perfume, it was missing from the arm rest storage. If it was some worthless perfume I wouldn’t mind, but I had spent near £200 on that perfume as it was Tom Ford. I have emailed 3 different emails and haven’t received a reply from any. Even the person that sorted out my booking isn’t replying to me. Absolute scammers and do not trust or go with them. They have now ruined their reputation by stealing something worth £200. DO NOT GO WITH THEM!

DO NOT USE THIS COMPANY!! we booked them online through compare parking for Heathrow. After a 9 hour flight we expected them to be there waiting at 9am. They were not!!! tried calling numerous times ,finally picked up and said they'd be there in 40mins.then 20mins then 30mins etc only to be told they had lost our keys and hadnt even left yet!!! and Over 3 hours later we were waiting in the freezing cold with 4 kids and loads of luggage. They wanted us to pay for a taxi to collect the car...even though they couldn't find our keys?? I reported them to the police , they suddenly found the keys and my husband had to pay for an uber to collect our car. had to pay for carpark also, No apology. No refund!! Do not use!!

Very poor customer service. Upon drop off no one was answering the call. It took almost 2hours for someone to collect the car. I mentioned that on my return I would be driving straight to a hospital appointment. I have returned and after several calls, I have been told my car will be dropped off in 1 hour.

Please avoid Kangaroo parking,I do not recommend it and will never use them again

Took 55 minutes from first call to get car taken on way out to Holiday, nearly missed the plane , one of thee most stressful experiences of the last year. Took an hour from phone call on returning home, not stressful just painful and boring. Avoid avoid avoid!

By far the worst service I have ever received.
Had my car booked for meet and greet T5 heathrow amd even though it took them 40 minutes to collect the car when I 1st gor the the airport that was nothing compared to when I returned.
I called them to ask for me car back amd.was told we are really busy we can't bring the car I would have to wait. 1 hour later still no car so called back with the same answer. It took a whole nother hour just to get them to finally make their way. After waiting for two and a half hours I finally got my car back just to find out they forgot the key so it took almost 3 hours in total to get my car, not even a apologie or anything. I will never be booking with them again and I would recommend no one else book with them. They very very unprofessional in all aspects of their operations.

This was the cheapest Meet&Greet I've booked and I was honestly nervous.
On the morning of drop off we had to call a couple of times to get through - but we did.
When we got to the airport, the driver was waiting and ready.

Only reason for dropping a star was when we returned home... we unfortunately had to wait 30 mins extra as there were no drivers available. Disappointing as we landed on time - so drivers should have been available.

Would we use this company again? I would say, probably yes. Apart from the wait at the end - the service was fine and there were no issues.

The worst absolute cowboys DO NOT USE. They called us on the day of parking and asked when we were coming and gave us a close time earlier than when booked (probably off out with the lads ). It took time getting to the airport on our outward journey . When arriving back, they followed their instructions; they came 1.5
hours later and were always 10 mins away . Not a professional company; clearly a man who had an idea but doesn’t have a clue . Would not trust them again . Sadly, I booked through a comparison site . My advice: go to Heathrow parking directly, pay extra, keep your own keys, and then you go home straight away, not
on their time . If I could give Minis 5, I would not be sure of the company name either, so I am adding a review to all as they are using different business names, so be aware.

Shocking service. Booked through comparetheairport parking... which makes it impossible to know the provider before you get there.

Called 30 min before arrival as advised. Still had to wait another 30 min before they arrived. Other providers said Kangaroo are always late

On the return we had to wait 1hour50 minutes for the car! Absolute joke.

They said huge backlog... but they have each bookings flight time arrival and date so there's no excuse

Also weirdly, when I got my car back the rubber on BOTH windscreen wipers had split. It wasn't like this when I dropped it with them (it was raining when I dropped so I had used them) but I can't see how they could have done anything to them (unless switched them) so maybe it was a coincidence and they were about to break anyway.

I will never use meet and greet services again, I've had problems with purple parking at Gatwick before too... though never had to wait as long as this time.

Going forward I'll book long stay and use the shuttle as to wait almost 2 hours to get your car back is outrageous.

Looking at reviews now, it seems to be the norm for this company

No dramas, no problems.. would recommend.

Well behaved and punctual staff , the process is smooth and convenient, use them with confidence.

Drop of was simple and straightforward, however on return phoned after luggage collection as request to be informed there was a delay and to wait in the terminal to receive a call. After an hour I phoned for an update to be informed that they were waiting for drivers and again to await a call. After another hour I phoned to now be informed my car had been delivered to the car park 30 minutes before. I was informed someone had phone me 3 times however no call received and no missed calls !!! My car was abandoned in the car park and would still be there if I hadn't phoned. This left me with an additional exit bill to the one planned for and obviously a delay in receiving my car of more than 2 hours. It's completely unacceptable. Meet and greet was booked for speed and convenience and unfortunatley it was neither. Not even an apology from the company.

Never use this company. They're a nightmare.

For my return, had to wait for 2 hours for the car at the terminal. The phone guy was extremely rude. He purposely delayed my car delivery. I would never advise anyone to go with this company, ever.

I had an unwell child, there was no consideration. The phone was never answered, and when the guy picked up my call, he told me off instead of apologising. Never use them

Problems at both drop off and pick up.
Drop off: Car was booked for 7am drop off. I called at 6:20am to advise I was going to be 15mins late to which the response was to call back 20mins before I am expected to be at the airport which I did. Once at the airport, I called 7 times before they answered the phone. We waited 40mins for the driver to arrive - had to go to check in then back to the car in case the check in gates closed. The driver did not apologise when he arrived - and parking cost £13.50 as they were late. Pick up was scheduled for 1pm. I called at 11:45am to advise our flight had arrived early and that we would be at the car for 12:30pm. The driver arrived at 1:10pm, and persistently called 4 times over 3 minutes when I told him I was awaiting the lift. The driver didn’t wait around. Upon getting in to my car, the car seemed to have a flat tyre with the car driving uneven. Given 2 stars as no body work issues that I have noticed and less than 15miles driven. I would not recommend this company. Spend the extra money for your peace of mind and to avoid waiting around.

DO NOT USE THIS COMPANY
Drop off OK but return .... nightmare!
No one answering the phone, eventually got through to be advised "unsure how long you will have to wait for the return of your vehicle". Waited 2.5hours.
Zero customer service, no apologies.
Travelling with a vulnerable adult with medical & mobility issues so expected a Meet & Greet service as advertised. NOT RECOMMENDED

We waited over an hour to get our car when we returned from our trip despite booking Meet and Greet service.

I will never book with them again.
My parking was from 4am at Heathrow T3. As described I call them 20mins prior arriving to T3. That was exactly 4am. No one answered. Then I tried 3-4times, nothing. We arrived to T3 with my family at 04:20. They picked up a phone at 4:25. They said 15mins and the driver will be there. He was coming at 5:15... Pictures taken from car etc, without any instructions left, like a slip or note or a sign he picked up a car. Was a bit scary to leave the car with someone like that. I had a gps in it so could follow, was absolutely fine.
We came home a week after, picked up our luggages, call them. They said could not find any driver they are busy. After 10mins called me they do not dind my car under this booking, no one picked up my car, started stressing what the hell?!?! Then they found it after 30mins. 2hrs gone between the first phone call and delivering my car. What was maybe my fault, I booked the parking up to 5pm. We were ready at the airport at 3pm, but did not know they will really stretch the timing...I thought they are flexible. So do not recommend them. But at least my car was delivered how I dropped.

We booked last minute and they managed to accommodate us last minute. Pick up was fine. On our return (we arrived at 1700 and were ready by 1730), they told us we would have to wait for our car to be dispatched. We have two young children so this wasn’t ideal .. we waited nearly 2 hours for them to drop our car off to us. Def not worth the cheaper prices.

Please don’t choose this idiots, they don’t know anything just thinking like kangaroos. No planning no time frame. Wast of time. My total flight duration is 1hrs and 5 minutes. After arriving I need to wait for another 1 hrs to collect my car. Total rubbish

Avoid this company at all costs!!
Late to collect the car which was an extra £11. On return I was told give them 30 minutes and come up to collect the car. I waited a further 30 minutes and was told the driver would call me when 15 mins away. This went on for about two hours. They then said they could not find my key and the car was blocked in. They eventually said we can drop you home and deliver the car to your house. I accepted this as was feeling unwell. The driver that took us home said he would be back shortly. I then received another call to say that it was not going to be possible to the drop car off today and they would do it in the morning. Fast forward to 9 am New Year’s Day when I say I will call the police if I do not get my car back. I ask for the postcode and eventually they give it to me. On my way to pick up car my ring goes off and lo and behold my car is outside my house. This company is an absolute shower, they gob you off don’t answer the phone and give you empty promises. AVOID, AVOID, AVOID!

I was extremely nervous after I read the reviews of Kangaroo Parking but I have to say that I cannot rate them more highly.
As requested I rang them when I thought I was 30 mins from the terminal but, because of traffic jams, I arrived 50 mins late and they were kind enough to ring me twice to ask where I was, and then to say they would return when I arrived. Which they did promptly.
On returning from my holiday, I arrived 40 mins early and they warned me that they couldn't deliver the car for 25 - 35 mins and would ring me when they had arrived. However, they arrived 15 mins later and I missed their call for some reason and so when I got to the parking bay, they had been waiting for me for some time.
They give 2 numbers to ring and I always found that one of them would be answered. They may seem a bit brusque when they answer but I think that's a cultural thing and not necessarily that they are being rude.
I would highly recommend this company.