Initially no communication from Kaoori despite repeated enquiries about my order which has still not arrived 9 days after ordering. The 3 to 5 days delivery was not met. This has now changed with a... See more
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I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... See more
Company replied
Paid extra £10 for postage. No issues with delivery. Arrived in 3 days. Purchased a £50 14” board & pieces. Was intended as a gift for my daughter but the quality is not as expected so instead we’re... See more
Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed w... See more
Company details
Information provided by various external sources
The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.
Contact info
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, United Kingdom
- +44 20 3870 3738
- contact@kaoori.co.uk
- kaoori.co.uk
Our chess set is amazing
Our chess set is amazing beautifully made and of the highest quality

Reply from Kaoori
The chess was very nice
The chess was very nice, but it was a Christmas present bought at the beginning of December, and it arrived at the end of January, so it didn't arrive as a gift! I tried to communicate with them without success!
Great product
Great product. Quick answers to questions I had. Very pleased.

Reply from Kaoori
Delivery took a little longer than…
Delivery took a little longer than expected but all good

Reply from Kaoori
LIARS = Kaoori = SCAM
LIARS = Kaoori = SCAM
Do Not waste your money and time on Kaoori.
After 3 months waiting for my items and many chats and emails with the same answers: "Tomorrow..., next week..."
Kaoori webchat:
(a week ago)
-Julie: "We have shipped your parcel to the DHL and we also are waiting for your tracking details from DHL."
(today)
-Lili: "We regret to inform you that the shipping of your order was delayed for over two weeks.
We understand that you are waiting for the shipping of your order since December 4 and apologize for this delay and any inconvenience this has caused."
Chess set.
Order dealt with efficiently. Delivered before stated date. Product is of good quality.

Reply from Kaoori
bumping Kaoori…
So all these reviews bumping Kaoori back up(suspect)...
I ordered chess set on 9th January.. where are you my Friend? nowhere is where you are..
Multiple emails to receive automated responses..
It will be with you beginning of Feb.. Middle of Feb.. you know what just give me my money back..what a awful company.. it is 2021 mate sort yourselves out!!
The product is of the highest quality…
The product is of the highest quality my only concern was the delivery as the tracking was not that great. All products come with a 30-day potential way in which I only waited about 21 which i was not worry anout would just of like a few more updates as in the end it was lucky i was home to take the chessboard in, apart from that im very happy with the product

Reply from Kaoori
A great chess set
A great chess set . Hand craft . Beautiful . Delivery took about 2 weeks but well worth waiting

Reply from Kaoori
Excellent service from start to finish
Excellent service from start to finish. Product was dispatched sooner than anticipated and arrived just over a week later. Definitely recommend.
The chess set is great as a first set and is well designed, with it being easy to transport.

Reply from Kaoori
Good service and swift delivery…
Good service and swift delivery considering COVID and brexit. The chessboard is of top quality and good for playing chess.

Reply from Kaoori
Brilliant chess set with amazing…
Brilliant chess set with amazing quality well worth the price, with delivery even being early as well, cannot complain.

Reply from Kaoori
A lot of money for a nothing special…
A lot of money for a nothing special chess set and a very long time to recieve from time of order.
High quality product that arrived in…
High quality product that arrived in very good time!

Reply from Kaoori
Arrived fairly quickly
Arrived fairly quickly. Nice unique homemade board. I think complaints I read were holiday gripes during a pandemic. Very satisfactory experience on my end.

Reply from Kaoori
Very pleased with the 20 inch coloured chess set
Very pleased with the 20 inch coloured chess set recently ordered. Received within the anticipated delivery period well packaged and in perfect condition. Great quality weighted chess pieces. Customer service follow up call to check everything arrived OK.
Thanks Kaoori 👍
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE!
Ordered a chess set on the 12/12/20
Still has yet to arrive, customer service is non existent, 4 weeks after ordering when I contacted them for a third time they told me I would receive an email the following day to let me know the status, never received the email, it's now been 6 weeks since I ordered and cannot even seem to request a refund, I will now be contacting my bank
Chess set received late and damaged and no customer service resolution
We ordered a chess set late November and it took over 3 weeks to arrive despite the 3-5 day delivery timeframe advertised. It arrived damaged and we contacted customer services immediately. Initially they were very helpful and quick to reply but we have now been waiting for almost a month to hear how to send the item back for an exchange. All my emails go unanswered and the online chat and telephone service seems to be a messaging service that doesn’t get us any further. I keep getting told I’ll get a reply by email but never do. I’m still hoping that this will be resolved satisfactorily. In the meantime I would not recommend for anyone to purchase through this company.
Update: out of the blue a replacement set turned up a week ago. All I received was an email with an incorrect courrier tracking link, which I queried, and then was sent an accurate one. It seems like I am one of the lucky ones to finally have a product at all.
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