Kaplan IT Training Reviews 61

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I had buy 2 years ago training test for 461 exam SQL Quering, after taking some break because of work etc I wanted to continue with preparation, but it was impossible to log again. I bought more exp... See more

Company replied

Rated 3 out of 5 stars

I prefer an in-person instruction rather than remote instruction. The instructors were very knowledgeable and helpful, but I prefer a hand-on type of class. Also, the staff at the location of the cl... See more

Company replied

Rated 4 out of 5 stars

Decent Training, above average test When taking the test it appears that there was much more applied learning labs in the actual test vs the prep material which left you wondering. Over all the QA ma... See more

Company replied

Rated 5 out of 5 stars

I tried for a year to get through SEC+ using other study programs. Kaplan's resources finally got me through. The quizzes, flashcards and study materials are by far the best I've seen...and that incl... See more

Company replied

Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

Pass your IT certification exams with confidence using Kaplan IT Training (formerly Transcender). Prepare for IT certification exams from Microsoft, CompTIA, Oracle and more now.


Contact info

3.0

Average

TrustScore 3 out of 5

61 reviews

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Rated 1 out of 5 stars

They lost my access data 2y after

I had buy 2 years ago training test for 461 exam SQL Quering, after taking some break because of work etc I wanted to continue with preparation, but it was impossible to log again. I bought more expensive version that allows lifetime access. Guys from Kaplan told me they don't have me in database and that I have to provide invoice. At the same time they have my email to send me their promotions. Very bad customer care.

December 6, 2019
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Hi Jasmina, we're so sorry to hear you had a negative experience. I am assuming you had originally purchased a Transcender product years ago. Since Transcender and its products no longer exist, unfortunately there is no way to restore access. We do sincerely regret the inconvenience, but if you do have further questions or concerns, please reach out to us at info@kaplanit.com or 877-792-4441 Option 1.

Rated 1 out of 5 stars

Useless

Useless. Please do not buy it. All the practice questions misguide from the exam questions and will make you fail.

The flashcards are shown as 440 in count, but its all duplicate.

The pass guarantee did not help me at all and would have failed the exam if I dependent only on them. In the pass guarantee, 15% of the money is taken as a charge and either ways they make profit (if you pass or fail).

Dont waster your money.

++++++++++++++++++++++++++++++++++++++++++++

Reply on 04/08/2019: Thanks Kaplan for your response. I took Oracle Advanced PL SQL course. I already reached out to info-kaplanit.com and no response was provided on revising the format of exam or checking the flashcards. Instead an offer to buy again one of your products was provided.

I want to post the review, so someone else would not end up in same situation.
+++++++++++++++++++++++++++++++++++++++++++++

April 6, 2019
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Hello,

I apologize for the experience that you had. Which course did you take? Also, I would like to see if I can help you further, if you would like, please email us at info@kaplanit.com.

Rated 3 out of 5 stars

Too many distracting typographical…

Too many distracting typographical errors. Some incorrect answers (duplicate answer options). A few repeated questions. The typos seem to suggest “non-English speaking editing”.

December 4, 2018
Unprompted review
Rated 1 out of 5 stars

I'm not satisfied with the material.

November 16, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you for your review. We apologize that you were unsatisfied with your Kaplan IT Training materials. You are welcome to email us with your concerns to be addressed at info@kaplanit.com. We would be happy to assist you!

Rated 2 out of 5 stars

Wasn’t helpful to me at all

November 16, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you for providing your feedback. We apologize that you were unhappy with your experience. If you have further questions or concerns that we may assist you with, please feel free to call or email us at 877.792.4441 or info@kaplanit.com.

Rated 4 out of 5 stars

Overall, pretty good. Would recommend.

Questions are a good starting point. Flashcards are more tricky.

November 15, 2018
Unprompted review
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Reply from Kaplan IT Training

Thank you for your review! We appreciate you being a Kaplan IT Training customer!

Rated 3 out of 5 stars

No, not again

No, no friction. Just could've done it on my own without the distraction of the other students. would've been 1/2 the price and done a lot quicker.

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Hi Robert! Thank you for sharing your experience.

Rated 2 out of 5 stars

Incorrect answers

Incorrect answers
Found many incorrect answers which makes my exam prep harder. Kaplan's training & prep software is one of the most expensive but still poor in quality.

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you for your review. Did you have any specific questions on the potential errata you had located within your studies? Feel free to email us at info@kaplanit.com if you require any clarification. We want to be sure you are able to study with ease.

Rated 5 out of 5 stars

CompTIA A+

Excellent...No reservations

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you for your review and for choosing Kaplan IT Training!

Rated 3 out of 5 stars

Lackluster online resources

The online resources were very inadequate. I studied the material provided and did not pass on the first attempt. I had to purchase a book from amazon, which I then read over the course of 3 days to take the test again and exceed my previous score by roughly 100 points. If I had read the book from amazon, I could have saved a lot of time

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

We are very sorry to hear you were unable to pass on your first attempt with our preparation materials. We do appreciate you taking the time to provide us with your feedback.

Rated 4 out of 5 stars

Decent Training, above average test

Decent Training, above average test
When taking the test it appears that there was much more applied learning labs in the actual test vs the prep material which left you wondering. Over all the QA material was good.

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

We appreciate you sharing your feedback!

Rated 3 out of 5 stars

Kaplan IT Training

Kaplan IT training is a resource our school uses to prepare for the A+/Net+ certifications. I find myself purchasing and studying other materials to be successful. Kaplan by itself is not enough.

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you for taking the time to provide your feedback Rick. If you have any specific feedback you'd like to provide, you are welcome to email us at info@kaplanit.com. We'd love to hear from you!

Rated 2 out of 5 stars

The test samples was different to the…

The test samples was different to the real test .
Yes, the questions will not match word per word obviously, but has to be a clue how the text will be.
Take this advise to assistant better education.

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you for your feedback Azacali! Our review products are based upon the content tested on in the exam. Unfortunately, the questions will not match word for word. If we can be of any further assistance, we'd love to hear from you!

Rated 5 out of 5 stars

Great Training

Kaplan Training was one of the best resources for my CompTIA A+ preparation. I would recommend Kaplan without reserve.

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you Roy for taking the time to provide your review! We appreciate your feedback!

Rated 2 out of 5 stars

They switched the software mid year and…

They switched the software mid year and Poor customer service

November 14, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Hi Austen! We apologize that you did not have a great experience. If there is anything further we may assist you with or that you would like to discuss, we'd be happy to hear from you 877-792-4441.

Rated 4 out of 5 stars

Good information, but no simulations included

Some of the questions have typos or mistakes that are distracting. I also think this should include labs that are similar to what we will have on the tests. But overall a good source of information.

November 12, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Thank you for your review James!

Rated 2 out of 5 stars

Questions tend to be vague and have…

Questions tend to be vague and have little room for error.

November 12, 2018
Unprompted review
Kaplan IT Training logo

Reply from Kaplan IT Training

Hi Jared! Thank you for taking the time to provide your review. We will pass this along to our content developers.

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