I had buy 2 years ago training test for 461 exam SQL Quering, after taking some break because of work etc I wanted to continue with preparation, but it was impossible to log again. I bought more exp... See more
Company replied
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I prefer an in-person instruction rather than remote instruction. The instructors were very knowledgeable and helpful, but I prefer a hand-on type of class. Also, the staff at the location of the cl... See more
Company replied
Decent Training, above average test When taking the test it appears that there was much more applied learning labs in the actual test vs the prep material which left you wondering. Over all the QA ma... See more
Company replied
I tried for a year to get through SEC+ using other study programs. Kaplan's resources finally got me through. The quizzes, flashcards and study materials are by far the best I've seen...and that incl... See more
Company replied
Company details
Information provided by various external sources
Pass your IT certification exams with confidence using Kaplan IT Training (formerly Transcender). Prepare for IT certification exams from Microsoft, CompTIA, Oracle and more now.
Contact info
Front Street South 332, 54601, La Crosse, United States
- kaplanittraining.com
3.0
Average
61 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Extremely bad technical support
Extremely bad technical support, lack o fluency in customer relationship, primitive CRM systems that turn contact of student with the staff very difficult, even impossible. At this terms, programmatic contents are irrelevant.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
We apologize for your experience with our technical support. I will be sure to pass this feedback along, as we want to ensure the very best experience for our customers.
It's really expensive...Kaplan has a…
It's really expensive...Kaplan has a monopoly and is exploiting it
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Thank you for your feedback. We appreciate you taking the time to provide us with your review. We will submit your feedback on for further review, as we always take into consideration the voice of our customer.
I was always lost as to why or how any…
I was always lost as to why or how any of the labs related to the material. They don't explain why you are doing any of the steps and sometimes it is very unclear why you are doing that particular lab at all. I didn't learn anything from them, just clicked my way to the end every time
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
We apologize that your experience was unsatisfactory. If you have further questions in regard to your preparation, please reach out to us, as we want to ensure the best experience for you. You may call us at 877-792-4441 if you'd like further assistance.
Practice test engine not at all like the question in the real exam.
The practice test engine for CASP-002 didn't really prepare me much for the actual test. The question were not at all similar to the ones on the exam. I wasn't expecting a word for word question/answer mirrored to the exam, but I was at least expecting a question that's in the fashion of the Exam questions. The exam questions were extremely convoluted with multiple degrees of "gotcha" questions. I feel that the practice tests should be in the same fashion. The practice test question were extremely short in comparison to what I experienced with the CompTIA CASP-002 test.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
This information is valuable as we work to enhance our products for our customers. Thank you so much for your feedback Thomas!
Everything is great
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Thank you for the great review Rafal! We are happy we were able to assist you in your studies!
The questions are not updated and the support is slow
The questions are not updated. I needed support to review one answer and only after the subscription time the request was redirected to support team.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
We apologize for the untimely response to your questions. We appreciate your feedback and welcome you to call or email us if you have any further questions or concerns you'd like to discuss with us.
Excellent Course (CompTIA A+)
The training was great, and the study aids were tremendously helpful. Highly recommended.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Thank you for your review! We are glad we could help you in your studies! Thank you for choosing Kaplan IT Training for your preparation!
I felt that the questions did not match…
I felt that the questions did not match the actual exam enough. I did pass, but felt unprepared for many of the questions.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Hi Jacob! Congratulations on passing your exam! We appreciate your feedback and will pass this along for further development of our program. Thank you!
CompTIA CASP
For the high expense, I expected impeccable material. While the majority of the information is good, I would routinely come across invalid links for references, references with questionable credibility, and once a website that my antivirus told me was known for malware.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Hi Jordan! Thank you for taking the time to provide your feedback. If you ran across any errors or require any further clarification, we'd be happy to assist you. If you would like you may email us at info@kaplanit.com for an in depth review of your questions and/or concerns.
I would recommend this company to anyone
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Thank you Timothy for taking the time to provide your review! We appreciate you being a Kaplan IT Training customer!
false guarantee
the result of the exam for which I was prepared was not successful since the material that you sold to me did not correspond to the exam contents. I sent two emails requesting the return guarantee and you did not respond. therefore I consider that the guarantee offered by you is not true
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Hi Patricia, I apologize that you were unable to receive a response. The email to submit your results for the Pass Guarantee is info@kaplanit.com. We will and do honor these as outlined in the "Pass Guarantee" terms. Please feel free to forward it on and we would be happy to take a look for you. Again, our apologies for the untimely responses.
I am not able to use on my cell phone…
I am not able to use on my cell phone (apple).
I can access from my ipad but it is not a consistent experience. I am not able to accurately document which questions were correct or incorrect. Sometimes 'Correct' is pre clicked, sometimes I am not able to click correct or incorrect.
The experience is consistent on my laptop but this is not my preferred method of use for flash cards.
As a past customer, I preferred the multiple choice format for flash cards. Some of the questions are worded to include the answers or are poorly worded for the content it describes.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Hi Sylvie! Our apologies for your inconsistent experience. Our technical support team would be happy to trouble shoot any issues you may be experiencing. You may reach them at 877-792-4441. I will also pass your feedback along in regard to the wording of our questions. Thank you for taking the time to provide us with the information on your recent experience with Kaplan IT Training.
Very thorough with the CompTIA test…
Very thorough with the CompTIA test objectives. Highly recommended.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Thank you so much for the recommendation! We appreciate your feedback Kevin!
The questions are simple if you compare…
The questions are simple if you compare the exam questions.
No feedback.
No refunds due Pass Guarantee Policy
Bad experience.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Hi Thiago! We apologize for your bad experience. We would be happy to discuss our refund and/our Pass Guarantee policy with you if you like. Feel free to call us at 877-792-4441. Also, thank you for taking the time to provide us with your feedback.
questions was basically unrelated to…
questions was basically unrelated to final exam ( in my case was 1Z0-071 )
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
We appreciate you taking the time to provide your feedback. We will be sure to pass this along to our content developers for further review. If you have any specific questions, you may email them to info@kaplanit.com. We'd be happy to help!
I tried for a year to get through SEC+…
I tried for a year to get through SEC+ using other study programs. Kaplan's resources finally got me through. The quizzes, flashcards and study materials are by far the best I've seen...and that includes GCGA. I highly recommend.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Hi Wayne! Thank you so much for the review and your recommendation! Congratulations to you on passing your exam!
It's a waste of money...
It's a waste of money...no question from the simulator appears on the Oracle test...I have to retake the test to pass it
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Our sincerest apologies Luis. Please feel free to call or email us if there is anything we may assist you with to ensure your success with your retake exam. You may reach us at info@kaplanit.com or 877-792-4441.
Passed my exam
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Congratulations Fred! We always love to hear our customer successes!
Great Materials
The questions in the Test Bank are relevant to the certification and they are really thought-provoking. I also like the explanations, which I can use an an extended study tool to learn more about the subject.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Thank you Jerry for the great review! We appreciate you being a Kaplan IT Training customer!
Amazing review guides and practice…
Amazing review guides and practice tests. Helped me to pass A+ exam 1st try.
November 7, 2018
Unprompted review
Reply from Kaplan IT Training
Congratulations Christopher! Thank you for sharing your experience with us!
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