karenmillen.co.uk Reviews 

Adding to the below - raised a case with PayPal who refunded me within hours. Plesse do the same if you can.

Just like all the other reviews. Wish id read them before i ordered. Returned a coat on 9/10. Tracking shows it was received on 13!10. No refund yet 18 days later even though KM repeatedly say in their responses to others thay they have 14 days to process returns once received. So they're breaking the law. And you can't contact them. It's just a bot. I've shopped with KM for 20 years. I wont be any more. Thieves and scammers. Raising a case with PayPal to try and get my money back.

Still stealing from Customers. Read instagram abd Facebook

Been waiting for £250 refund since August. People have been putting similar comments on the owners instagram

This is theft

The return process is far to long I’m still waiting on my refund from 7th October really not on !! All they say is it’s being processed keeping your money far too long - would never shop again.

I returned my order on 19/09/2025 and still haven’t received my refund. I’ve contacted Karen Millen several times, but every reply I receive appears to come from an automated system, not a real person. The responses are generic and never address my specific questions. It’s very disappointing that such a well-known brand can’t resolve a straightforward refund issue after all this time. I hope someone from the team finally reviews my case properly and processes my refund as soon as possible.

My very expensive order got delivered to a different person. Tried to contact customer service several times and I received very unhelpful AI messages. It’s impossible to talk to a real person. Additionally the tracking number was incorrect, so I could not contact the delivery company either. I literally lost a grand and not seen any clothes. This has been the worts customer experience ever, Karen millen should be ashamed.

I ordered a coat on 20 September and returned it the same day (20 September). It is now 24 October which is 5 weeks later and I still haven’t received my refund despite me constantly chasing! Honestly, the customer service is appalling. KM items are expensive, so it’s terrible that they are making me (and others) wait so long for us to get our money back.

Contacted the company re a dress told it was no longer available. Over 6 months later the dress was available again. Bought it in a hurry , few weeks later the dress was €200 cheaper. Contacted the company re return. They were totally unhelpful, sent a generic response and did not answer my query. When I keep looking for a satisfactory response there didn’t bother to reply…. Ongoing! Do not purchase from this company, if there is a problem they do not want to know about it!

Ordered a coat, selected dpd, paid extra so I could chose delivery day, wanted it to arrive 6 days later, it turned up 2 days later whist I’m on holiday so they’ve delivered it to a post office, with only a week to get it, It’s not convenient for me to get it hence why I specified delivery on the Saturday, it will now get returned and I’m sure they’ll keep the postage I’ve paid for nothing! DON’T OFFER SOMETHING IF YOU CAN’T HONOUR IT. Their customer service is shockingly rubbish, I’m on holiday trying to sort this mess out, can’t contact DPD so I’m done. Have the coat back and I’ll purchase from a better company

Avoid at all costs!!!
Paid for next day delivery, took 1 week.
Returned the item and I am still fighting for the refund.
Horrendous service

Do not buy from this company! As lovely as the clothes are, trying to get a refund has been painful. I really wish I had read the reviews before buying multiple sizes, thinking I will just send back the size that doesn't fit. I returned the items at the beginning of October and I have confirmation from the post office that they have been received, yet I have had no communication from Karen Millen about my returns, until I emailed them. Even then they have not acknowledged all items returned, and regarding the ones they have acknowledged, they have said I won't get my money back until the beginning of November. I am hundreds of out of pocket. This is appalling customer service and I will never buy from them again.

I returned 2 items and tracking shows it was received on 24th September- I am still waiting for a refund…23 days and counting. I have tried multiple times to contact their customer services team and have been ignored the last 2 times- each time I was given another date I would get the refund by. The dates don’t correlate either by their own refund policy or UK law. Terrible service

I never write reviews but this is the worst customer service ever!!!

Problems from the beginning!
Posted the wrong item for sale on the website apparently!!!! Ordered a bag, got sent a jumper with no indication that the item was from them.

Still waiting for my refund of £800+ since August!
I would never order from them
Again!!!! Now worth the hassle at all

Even their AI Assistant is Slowwwww!!!

I wish I had read the reviews about this ‘company’ before ordering online in good faith.

I have received a part refund after several weeks and have queried the missing refund- only to be told it could take further time and when a few days after this timescale- specified by them- told it is out of the refund pricy time!! Contradictory in itself! Wow!
This is not the end of this complaint.

DO NOT ORDER AND EXPECT A FULL REFUND IF THERE ARE ISSUES WITH YOUR ORDER AND YOU NEED TO RETURN. You might be ‘lucky’ and get a part refund. I’ve never experienced such customer service to be so dismissive of a follow up about missing refunds.

I will be taking this further with my bank and following the official complaint policy.

I’m extremely disappointed with Karen Millen. It’s been over two weeks since I requested a refund, and I still haven’t received my money. Every time I contact customer service, I get the same copy-and-paste answer, and nothing ever changes. When I ask to speak with a manager, they either ignore my message or say they’re “busy.”

This is completely unacceptable for a brand like Karen Millen. I’ve been patient and polite, but there’s no real support and no progress. I will not be ordering again until they improve their refund process and customer service.

AWFUL REFUNDING PROCESS!! I've been shopping at Karen Millen for years with no issues but something has changed lately. Their customer service has been shockingly poor. I'm still waiting for a refund I made on 24 September 2025. I received an email that my refund will be with me within 4 days, it's been 6 days and still nothing.

Returned my parcel over a week ago and still haven’t had confirmation that they’ve received it. Can only speak to someone using WhatsApp and that person told me they can’t do anything until 2 weeks have passed. This is a £200 item, how on earth is it still hanging around waiting to be processed 10 days after it was returned? I will never order from them again, this is absolutely not what you expect from a premium brand. Shame as the jumpers and tops that I’ve kept are lovely so had this not happened I would have become a regular customer.

Edit: I’ve now tracked my return using the receipt and seen that it was signed for 5 days ago. I have received no notification from Karen Millen that it has even been received let alone a return processed.

No longer able to contact the customer service via a telephone. Only texts or emails. They take long to respond and even their automated message acknowledges that. Bring back phone lines!

I wouldn't have even given 1 star but had to.
I am angry and greatly disappointed. My order was delivered to the wrong person. I tried to contact KarenMillen but to no avail. They don't give shit about you. Now my money is gone and clothes not received. Don't buy from them. So disappointed and disgusted from a brand like KarenMillen

Update: KM read and answered my review by inviting me to contact them??!!! Is this a joke??!! I DID contact them several times and NEVER received any answer!! Please beware when dealing with KM's (inexistent) customer service.

Edit following retailers response:

If KM can take the time to reply to all these reviews individually then why oh why can’t this company deal with customers in the first place properly. It’s an absolute shambles.

The worst experience I’ve had, period.

As others have reported, buy at your peril. If you try to return, you’ll likely fall into the trap of receiving a gift card. I’m nearly £600 out of pocket and neither KM or Boohoo want anything to do with this. How can this be legal?

Customer service is non existent, no complaints procedure (apparently) and have to deal with staff through WhatsApp!

This used to be a premium brand! It’s gone completely down the toilet!

AVOID!!!

Bought a coat,zip pull came clean off when trying on. Won’t stay on.
Contacted so called customer service…no reply so far but reading reviews on here I doubt I’ll get any sense.
Luckily I paid via PayPal so will open a case against Karen Millen in the absence of a reply. Never order again. What a shambles of a company and charging extortionate prices for rubbish quality.