karenmillen.co.uk Reviews 

Awful experience with delivery, returns and customer service. I won’t use the site again.

My issues were that:
1) High value items arrived damaged.
2) You can’t speak to customer service. No one from customer service replied to the query I sent to via email to KM 21 days ago.
3) I was charged a return fee for returning damaged items.
4) I haven’t been refunded for the damaged items I returned 21 days ago.
5) I have tried to get in contact with Karen Millen via WhatsApp and was told there would be a lengthy delay to investigate.

I bought five dresses abut a month ago and returned 4 of them in early November but still no refund received and the only customer service is a robot. Very poor customer service for what used to be a premium brand. As an aside, the fit on the dresses is also poor and unflattering. Won't shop with KM again sadly.

I think their returns team are operated by robots ! Extremely bad . I’ll never shop online with Karen Millen . I’m asking one question which is to understand why my refund - which I’ve yet to receive - is £6 less than I paid originally . I paid the return fee . Totally frustrating

When you return an item the default setting is to ask for store credit, once you click accept there is no way back to change it, even if you haven't finish the return.
Now KM refuses to give me a refund and is "forcing me" to use the store credit and don't want to. What is worse the credit has a use by date, so if you don't use it you lose. My refund is £300 so not a minor amount.
The fact you cannot speak with someone, text replies in Wapp are rude...I was a loyal customer and now will never shop in KM again.
What I will do: Will shop again using all my credit (10% extra you gave...) then do another return, this time making sure I ask for a refund. Result: I will win 10%, you will pay for shipping, (twice), you will pay for processing the return and you will lose a customer...this is not a sustainable way to do business.

Seems this is an ongoing thing and they don’t refund you….. I’ve seen reviews like this everywhere now I’m experiencing the same! I would recommend not spending your heard earnt money here.

Having to write a stinker of a review here so someone will get in touch.

For an upmarket and expensive brand I’d expect more.

I bought two items and returned one. I requested a voucher as a refund! I know very nice of me! And I’ve never received my voucher! So I’ve lost £50 quid in the mix by doing this!

I’ve been writing to customer service on your useless WhatsApp and been ignored!

I have no option. I’m 6ft2 and refuse to wear anything else so I’m greatly upset that my pretty much only choice in clothing operates like this!

I boycott the moment a company does something like this as it’s basically theft. So please get in touch with me about my returned item and non existent refund. I’m infuriated it’s been a month!!!

Absolutely terrible company. Been waiting weeks for a refund. Tried to contact via email and WhatsApp but got same response. Disgusting service. Will never order from Karen Millen again. No wonder all the shops had to shut

I needed a dress for my friend's wedding and really like one of Karen Millen and it was on sale as well. I liked the dress so much that ignored bad reviews. The dress arrived and it is stunning, true to size. I payed for DPD delivery since I never had a problem with DPD. Everything arrived on time. Didn't have to deal with customer service since everything else went smoothly, so can't comment on that. But can confirm that I was happy with design, size and quality of the dress

No stars

Impossible company!! Who on earth is running it? Robots? I need a new return label and I can’t get anyone to respond?? Absolutely shocking g how are they slowed to get away with this!! I need a refund
Shocking service absolutely terrible

I will never use Karen Millen again. I have waited now 3 weeks for a refund and always the same answer when contacting them. My order is being processed!
Still not received refund.
You can’t ring them which is very frustrating.
Just terrible customer service.

Terrible customer service you can only contact them either by what’s app, facebook or apple message and they do not respond.
Do not buy from this company totally shocking service and can’t raise a complaint with any supervisor.
They are taking our money and breaching Consumer Rights Act 2015 and getting away with it.

The worst customer service.
The worst customer service I've ever received.
I purchased a coat online in early October and sent it back the day after for a refund, following their online returns process.

I received an email that the item was received one month later, on 2 November, and have not received any communication regarding when the refund will be processed. When talking to them on Whatsapp, they say that the refund is "processing" and, after following up again on the status of the refund, have now been told that there is "some issue" with my return. I even disputed the payment via PayPal who awarded in my favour and they still haven't refunded me.

I will never shop here again and wouldn't recommend it to anyone else, unless you want to spend a month following up to get your money back.

Ordered berry knee length coat size 12. Black colour arrived with the barcode label noting it is berry. Reached out to what's app which is a joke. Just sent me link to return. Requested to change to size 10 but they can't do that. Issue still not resolved and this has been my worst customer experience with any company. I will ensure its communicated to all friends and family.

Absolutely beyond any words trying to get a refund. Returnd in September and yes guess what I'm still waiting for my money back. Just keep getting the same text... your refund is in our system......

TERRIBLE COMPANY TO DEAL WITH!! You cannot speak to human, they do not respond via email and their WhatsApp messenger is a joke, you never get the same person. Ordered a high value item on next day delivery and it did not arrive, took me around 20 email, 40 plus, messages and then over 30 days to get a refund for a clearly lost item. I WOULD NEVER RECOMMEND OR PURCHASE FROM THEM AGAIN.

I returned a coat and actually was going to buy a size down but they have pissed me off by keeping my money for over 3 weeks that I won’t be shopping there again. Keep messaging saying it’s being processed but with no rhyme or reason as to why the processing is long when the refunded item has been received. Disgusting.

The bad reviews speak for themselves.
Make the grave mistake of opting for a refund via a gift card, believing that three months would be enough time to order a suitable replacement garment that fit me. Replacement items I ordered were too long (petite sizing not proportioned for a petite person) and even though I opted on their online portal for my refund to be given to my original payment method of debit card, the refunds were issued on a gift card until the gift card expired. Customer service was abysmal, with no room for nuanced circumstances - customer is always wrong in their eyes. I'm over £100 out of pocket, with no goods to show for it. Raised a bank dispute but was unsuccessful. Will never, ever shop at Karen Millen again - please, please be careful if returning items from Karen Millen not to choose a refund on a gift card. Despite the incentives they may offer for you to do so, you will never see your money again.

SCAMMERS
AVOID AVOID AVOID!!!

You think with it being a house hold name they’d have the same refund policy as so many other fair high street designers. They completely scam the money out of you.
Returned my coat 19th Oct not a word from them since they have a infuriating WhatsApp which when I first contacted told me the originally delivery hadn’t shown up yet and to wait even though it had been delivered and returned. Do not risk it they are SCAMMERS

I ordered 4 garmets for a party hoping at least one would fit me, turned out that all for were you at too big and to be honest the material was so poor, not like it use to be, I returned all immediately via the Post Office, I had to chase for my refund only to be told that only received 3 garments, they don’t reply to emails and you cannot call them which is unbelievable, I will be phoning my bank to get my money back, I will never buy from Karen Millen again and I can’t believe how many bad reviews they have.

This company do not deserve one star!!
Agree with all the other reviews, returns process requires serious attention. The default position appears to be ‘do not issue refund customer for several months’ . Customer service is rude, uncaring and with no interest in helping and resolving.
I have also challenged the ‘swap fee’ automatically added to my basket, what is the point of this when all deliveries and returns are tracked and covered by postal insurance.
A further method to rip off customers. I have challenged customer services. A rude advisor , Paul advised there is no option to get this refunded.
Sadly a company with no values and principles and the most poor returns and customer service process out there.
Will never shop with KM online again

Absolutely terrible returns. I have been ordering dresses for a wedding. I needed to exchange the dress I ordered for another size which is not possible so I had to outlay twice for the same dress (not cheap!). I returned both dresses, the first on 5th October. I received the refund for that dress on 22nd October. I returned the second dress on 11 October. I am still waiting for even an acknowledgement that they have received it back even though the Inpost tracking system shows it was received at their warehouse on 14th October. This is just an elaborate way for them to hold on to your money for as long as possible. No other online retailer that I have used does this. All refunds have been received within days of sending the items back. On top of it they charge £2 for returns even when you return them within the 14 day distance selling terms - this is illegal. I have since found you can avoid the £2 charge if you fill out a form (buried on their website) to "cancel" your contract. It is laughable - legally by returning the item within 14 days for a refund you have cancelled the contract - I didn't have to sign a form to make the purchase - I will NEVER buy from them again.