karenmillen.co.uk Reviews 

I opted for a gift voucher as a refund after seeing so many negative reviews when asking for a monetary refund. After receiving my gift voucher number I started to buy items as I only had 3 months to use it. As soon as it got to 1 month left I could no longer use what was left on the gift voucher as the site was now asking for a 4 digit number as well as the gift voucher number which was never given to me in the email they sent and there was never a problem earlier. I tried profusely to get in touch with customer services via email and web chat to no avail. I can categorically say that once this is rectified and I’ve used my remaining refund amount I will never use them again.

I wish I'd checked here first. I immediately returned a dress I bought for my wife as it didn't fit. Generating a Returns QR code was easy through the portal and Royal Mail did they're job delivered tracked within 48h then that's it. Weeks later and several emails sent and no acknowledgement of receipt or news of refund being processed. No response to emails to customer service so I've just begrudgingly written the money off and will never buy from them again. This company has gone downhill so fast. My wife has been a fan of the brand for 20 years ever since working round the corner from one of their flagship stores and has wardrobes full of their dresses, handbags,purses and shoes so may have more confidence ordering from them online as she knows how their different items size up but I have no faith in this company so won't risk buying gifts from them again. I regularly shop at Reiss and their returns when necessary are brilliant so I'll be sticking with what I know.

I made 2 big orders in december but nothing was right so sent it all back. They are saying they received one of them but not the other one, but have not got a refund I dont know what to do as I cannot contact them anywhere. The worst ever it was a lot of money can anyone give any advice please?

OMG how can a company like Karen Millen have such bad customer service? I bought a dress for my Christmas party in November and it came damaged. I emailed customer services, with ZERO response. the only way to get anyone is via WhatsApp! every time i message I get asked the same bloody questions! I'm fuming, out of pocket £120! I'll never order from them again!

Avoid. The item returned in December. No refund received.

Like everyone else I am also disgusted with this company. I returned a £140 dress via inpost on 14th December and got confirmation from the delivery agent that it arrived back at KM the very next day. However a month later I have not received confirmation of receipt from KM nor have I received my refund. I have tried contacting them numerous ways but the robot on the chat doesn’t understand and no one respond to my emails submitted via their website. There is no way to phone them and seemingly no way of speaking to a human. Infuriatingly I am receiving tonnes of emails from KM every single day encouraging me to buy more stuff from them! I previously bought a large amount of items which I decided to keep even though the sizing is off- I’m glad I didn’t send them back now as I would have lost hundreds of pounds. At least this way I can get the clothes altered. I wish I had seen the reviews beforehand. I will never buy from this thieving company again.

I sent back the order in December 2025 with full tracking and have only received a partial refund. Despite many emails and messages via IG they are yet to respond. This is really frustrating as I am awaiting a large refund for items returned.
Absolutely terrible - non existent customer service. AVOID. AVOID.

Ordered 2 items. They randomly cancelled one of the items and delivered only 1. I still wanted it so asked if they could facilitate a free postage owing to the fact I’d already paid once and I hadn’t cancelled the item. Got a response. Replied and they have yet to respond again 2 days later. Item is definitely still in stock. Ordered it and it’s being delivered today. But had to pay additional delivery. Customer service is absolutely atrocious. Last order I’ll be placing as judging by other reviews it’s gone all the way downhill. What a shame.

I made a purchase in November and returned part of the order. I still have not received a refund despite providing proof of delivery and chasing this up by email, message and social media. They keep saying I have to wait 7 days. They asked me to close PayPal dispute so they could refund, I stupidly did and still have not been refunded. I’m opening dispute again today to recover the money. Do kit buy!! Not the quality it was years ago anyway!

Please dont waste your time and money ordering from Karen Millen. There is zero customer service! Order from November never received. It was for a Christmas night out. Paid for express delivery. Its now January and dispite numerous emails, whatsapps and submitting a claim as advised by KM, still no refund.

I have been waiting for my refund now more than 2 months and I have sent countless reminders. Honestly it is such a scam.

Worst customer service I've ever experienced. Refuses to price match or exchange. Sizing chart is off, and too big

My experience with this company has been extremely disappointing, and I feel it is important to share it, especially since negative comments are no longer allowed on their Instagram or Facebook pages.

Despite the fact that my public comments are blocked or filtered, I continue to receive private messages from other customers who have faced the same issue and are asking how to return defective items. This alone already speaks volumes.

First of all, there is no real customer support. There is no physical or human support team — only chatbots on Instagram, Facebook, and WhatsApp. None of these bots were able to explain how to return a defective item or assist with the process in any meaningful way.

I ordered an item through the company’s website, and it turned out to be defective. Using my order code, it was impossible to initiate a return through their system. On my own initiative, I figured out that I needed to go through a third-party return platform (Boohoo). Only by using Boohoo’s return system was I able to generate a return label and send the item back.
This solution was never suggested or explained by any of the company’s chatbots.

I returned the item at the beginning of December. As of today, I still have not received a refund, nor any clear information about when it will be processed. No chatbot is able to provide a timeline or a concrete answer.

What is also concerning is the refund amount. The difference between what I paid and what the company plans to refund is £9. While this may not seem like a large amount for one customer, when multiplied by the number of people returning items, it becomes a significant source of income for the company.

Another issue that I find deeply troubling as a customer is the lack of transparency. I am unable to leave comments under their posts — either I have been blocked, or negative comments are actively moderated and not approved. This creates a distorted public image of the brand.

In December, I also noticed a large number of positive reviews on Trustpilot praising the customer support. Based on my experience, these reviews are highly questionable. There is simply no real customer service available, and it is impossible to communicate with an actual person.

This is my first experience of such a sharply negative customer journey, and I genuinely want future buyers to be aware of these risks. Not only has the product quality significantly declined, but there is also no after-sales support whatsoever.

I believe this should be a red flag for potential customers before making a purchase.

I returned all items from my order in accordance with Karen Millen’s returns policy. However, despite the full return. I have only received a partial refund. The remaining amount is still outstanding with no clear explanation. This has been a disappointing experience, as I complied fully with the returns process but have not been refunded in full. I am still awaiting resolution.

If I could give it zero I would. They do not even acknowledge messages sent via their own website. I've had to message on Whatsapp to get any response after telling them I have Royal Mail tracker showing when my item was returned to them. They cannot tell me when my almost £200 return will happen.

Not even one star! Against my better judgement ordered an item, firstly got scammed out of some sort of ‘insurance payment’ they auto added. Paid for next day delivery, arrived a day late at 9.10pm!. Item was pure cheap tat so returned it. Was delivered back to them on 02/12 and still have not received my refund. Awful service!

I returned an item which was acknowledged by Karen Millen on 26 November. It is now 18 December and I have had no refund. I cannot find a telephone number and I have contacted Karen Millen by all the proposed methods namely Facebook, WhatsApp, email and instagram and no success. It is a disgrace and I would not use them again. I am very disappointed and stressed at not having my funds returned. It is a disgraceful company. I want to warn others of the issues I have experienced.

Have been chasing a refund for item they acknowledged receipt of on the 26th November 2025. Sent several emails with no response. No telephone number for customer services, chat just sends you round in circles. They were a good retailer at one time, they are now the worst. Avoid at all costs.

The coat I ordered was of poor quality and very poorly sized. Black and white faux fur panelled long coat. I am consistently a size 10 in all of my clothing, the coat I ordered felt more like a size 12-14, there was so much excess material around the back and on the arms, yet restricting across the shoulders - very odd sizing?! I have effectively paid £8 in delivery fees to try on a very poor quality item. Karen Millen received my return on the 7th December and I AM STILL WAITING FOR MY REFUND 11 days later. When trying to contact Karen Millen, you get an automated AI message and nobody to actually help you. I am absolutely disgusted and appalled at this awful service, especially after having paid a significant amount of money for the item. Having to wait this long for a refund is a disgrace and I worry that I will never actually receive it.

I would give them no stars for customer service with their strap line ‘the customer is always wrong’. Terrible service, fobbed off on chat bot. An agent told me to wait 15 days and then contact them again. Three weeks now passed and on chat bot again - can’t speak to a real person, so frustrating. Delaying tactics. Still waiting for contact and refund. I have the proof Royal Mail delivered the too large jacket back to them 3 weeks ago. Will never purchase from them again. They’re too keen to bombard you with emails marketing then don’t want to retain their customers. Doesn’t sound like a company who will be lasting very long in today’s financial climate.