karenmillen.co.uk Reviews 

Would not let me change my email so when I requested a refund to my account- which was a voucher to my email- I was told there was nothing I could do about it and to open a new account next time. After relentless pursuing (via WhatsApp as they don’t respond to anything else), they agreed to refund to my original payment method. 3 weeks and more chasing, absolutely nothing but more fob offs. I am now reduced to trading standards and more time, energy and effort for money that is rightfully mine and has been stolen. Still really liked the clothes post Millen, but will NEVER order again after being a loyal customer for years.

No refund 2 weeks after they received my received my items back. Terrible customer service!!! Will never buy from again!

Very bad wait time for a refund. Be aware! You get an email to say "We’ve received your return from order. It may take up to 4 days for us to check your return and for your refund to be actioned. We’ll send you another email once your refund is on its way"... it takes much longer! Shame on Karen Millen withholding people's money in the run up to Christmas. I reckon the company are in financial trouble since the whole breastfeeding commentary, hence why the process is taking longer. I notice items get returned constantly as well as sizes come back in stock daily, I'd say the rapid rates of large returns is causing a back log in return refunds.

I've been purchasing from KM app for a few years and always loved it. I pay annual fee for free delivery etc. However, they have recently changed the way they work and it's atrocious. Even with an annual membership they charge for refunds. On top of that refunds take WEEKS! The items were delivered by RM on 1st December, but acknowledged by KM 2 weeks later! Another week on top of it and still no refund.
Previously ordered a few items in various sizes knowing that I can return the ones that don't suit. I will not be purchasing again, no one will ever agree to wait for a month for a refund.

3 weeks. no item. no response from customer service. absolutely disgusting.

KARREN MILLEN - such an expensive brand with very poor service. Unacceptably slow refund process. I returned the item on 28 November and was told to wait over five weeks, then even longer. The refund amount was also quoted incorrectly. Very poor customer service.

This has been the most frustrating experience I have ever had with an online retailer.

I received a faulty dress that was clearly already worn, stretched zip and visible stains. Karen Millen accepted that the item was faulty and confirmed that I would receive a refund for both the item and the return postage.

I returned the dress at my own expense. The return is marked as successfully returned to Karen Millen, yet weeks later I have received no refund and no meaningful update on the status of my return.

Their customer service is effectively non-existent. The only way to make contact is via an AI chatbot, which sends you round in circles and provides nothing but automated responses. There is no way to speak to a human, no accountability, and no follow-up, even weeks after the return has been received.

I have been left waiting for weeks with no resolution, no refund, and no communication. Because of this delay, I have been financially impacted.

Given the volume of similar reviews online, this appears to be a systemic issue rather than an isolated case. I would strongly caution anyone considering ordering from Karen Millen unless you are prepared to fight for a refund if something goes wrong.
Completely unacceptable.

My coat arrived faulty. I had contacted them 30 times via different methods . No response . I finally got a response with a free shipping returns label . I really loved the coat but wanted to purchase another one at the same price I bought the original one for . I used to buy a lot from Karen Millen . I will never purchase from them again. Incredibly shocking experience.

Still waiting for my
delivery since the 2nd of December and cannot even contact customer service! I have been asking for my refund!!

I regret buying from them!! Never again! Refund my money

Order processed and received notification from A Post that they had been notified of the intent to had over a parcel but it had not been received. It’s been like that for almost a week now.
Karen Millen initial automated response was tell me to wait until yesterday and it would be delivered.
Today’s its response is that while they know it’s delayed, just wait longer as it’s the couriers fault!! Are they kidding me, they haven’t even given it to the courier.
Emails bounce back, WhatsApp doesn’t answer, and when I asked to speak to a human on Facebook messenger which is the only channel I can get as response on, i was told i was being transferred to a human but that was several hours ago and response since!

Its there anyway to contact them?

Extremely poor customer service and no refund issued

I returned my order using the company’s official return method and provided full proof of return. Despite this, I have not received my refund. I first contacted customer service on 28 November, followed up again on 10 December, and have had no response at all.

For a brand that markets themselves as a higher end label, this level of service is simply not acceptable. The lack of communication is extremely disappointing. I have made every effort to resolve this directly, but the company simply ignores messages and has still not issued the refund that I am legally entitled to under EU consumer law.

I now have no choice but to escalate the matter through PayPal and formal complaint channels. This experience has completely undermined my confidence in the brand, and I cannot recommend them based on how they handle returns and customer service.

I will never ever shop with them again, in store or online.

I would give no stars if i could. Nothing but hassle from them.
Sent me a wrong jacket(should have been petite and sent me standard fit) they refused to except the return because it was out with the return policy.

Purchased another jacket which i had to return. I paid through my bank and they refunded me a gift card.I contacted them to let them know that it was the wrong payment method and the absolutely refused to do anything saying this is what i opted for and it couldnt be changed.

After waiting 4 weeks for the gift card to come i purchased two pairs of trousers on the 15.09.25,returning one pair the same week .They received the trousers really quickly but NO refund given - after numerous email, WhatsApp's were ignored I finally got the gift card around 27.11.25.

I tried to use the gift card on Monday and it rejected saying it had expired on the 21.10.25? how can that be possible when i only received it??.

I have now sent multiple whatsapp messages( 5 today), emails and they all have been ignored.

This company is a absolute joke- how can they get away with this is beyond me.

I’d been looking for an evening gown for my daughter’s wedding for quite some time and had decided it would be best to make it myself to get the right feel for the location it’s being held. Stumbled across Karen Millen and found the perfect gown. The first I ordered arrived quickly, but was too small. Borrowed money to order the next size up and returned the too small one. They’ve had it for a week, and the only answer to my inquiry for the refund is “soon”. “Soon” means different things to different people, and isn’t satisfactory - especially when you need to pay someone back. Not only does it cause stress for the customer, it’s a waste of time and resources for the company when a customer has to keep reaching out to check in the refund because “soon” could mean anything. The company needs to have a service standard for returns that they share with customers (and put it on the website). “Returns will be credited within X days of the product arriving back to the company.” This allows customers to know what to expect and keeps them from tying up customer support.

The clothing is fabulous, but I’m not likely to ever purchase again due to a lack of service standards.

Like others, I would give this 0 starts if possible.

I have 2 outstanding issues with Karen Millen. The first is that they have said they issued a refund that has never arrived. I have asked for proof of refund but never received it. It’s a lot of money - nearly £200 and as everyone else, I cannot get to speak to anyone other than an AI bot via WhatsApp.

My second problem is that I returned approx £500 worth of items and have so far received a refund of £48 that responds to no items that I returned! Again, I’m not able to actually speak to anyone and feel like I’m now going to be out of pocket for nothing. I ordered via Klarna to take advantage of the 30 days payment terms so I could try a few items and return what didn’t work before paying for them. Does anyone know if I get protection from my card issuer if I ‘paid’ via Klarna?

Who owns Karen Millen? It feels like a front for a scam!

Do not buy from Karen Millen (also posted to Karen Miller.com Trustpilot)
Do not buy from Karen Millen. On 29th November Karen Millen said that I had been sent all four items, but only 3 turned up. I immediately tried the three on, found sizing to be incorrect (a common complaint apparently) and so I informed them that only three had turned up and returned the three items after one hour of receipt of them.
Later that day the fourth item turned up unexpectedly (again indicative of the shoddy, chaotic Karen Millen system). I Whatsapped (as this is the only means of communicating with KM) and also submitted a form several times in the coming days asking how I could return the fourth item given that the Returns label now didn't work given it had been used to return the initial three items. The Whatsapp is a bot which repeatedly asks you time and again the same questions. There was someone called Jade Amber on there at one point, but they were totally useless and did not resolve nor help, just kept asking for the order number which I supplied time and again.
I have now raised this with my credit card company, but think Karen Millen should be reported to the Financial Ombudsman as if you go to their Facebook page you will see hundreds of comments of everyone having the same experience.
I would not buy from them again which is a shame as in the past I have liked the quality of their clothes and style, but now I have to say the quality has gone markedly downhill and the customer service, well, that's a contradiction in terms for KM

Scammers, I'm waiting 4 weeks for refund even if I returned the coat same day I received it. I used to buy a lot but now I'll never buy again.
No one answers messages, only chatbot sends same replies all the time. Avoid at all costs

Karen Millen changed the delivery postcode to England, when I live in Northern Ireland. I tried contacting them, tirelessly, immediately after I saw the postcode, but it seemed to be a robot. I am waiting for my refund now, but I am not sure I will get it. This has been the worst experience, First and last time I will order with Karen Millen, and has cost me time I should have been working, trying to resolve what appears to be a scam by KM. This delivery change thing seems to be happening to many people, so I wanted to add my name to that list, in case it helps anyone from falling victim to this.

Keep well clear of this company it’s not Karen Millen anymore it’s was taken over by boohoo and the never get back to you with messages as this is the only way of contact you can not speak to any one.if you really like the clothes you might be better going on boohoo as the clothes are very similar but a fraction of the price of Karen Millen

10 Dec 2025. UPDATE: Thankfully I have now received my refund (postage deducted) but will not be purchasing from them ever again.

Sadly I put my trust in the name Karen Millen & like the majority leaving a review, how I wish I’d visited Trustpilot before ordering! I returned the rubbish clothes the day they arrived, which was received back by them on 27 November…11 days later and I’m still waiting for over £300 to be paid back into my account. All I can say is I will NEVER order from this company again & will spread the word among family & friends and judging by comments on here, it’s likely this will be another one to eventually bite the dust, fingers crossed we’re all paid back our money first!

Terrible experience! I ordered a jumpsuit, they shipped the wrong item to me, also jumpsuit, but with different belt ( totally different item listed on their website). The item arrived dirty, stain under armpits, as well as next to the zipper. One side of the back is more yellowish then another. Its clearly has been worn. They shipped wrong item, but want me to pay for the shipping back and forth, this is unacceptable. Customer service ignoring emails, no matter how many you would send. Its been several days. I would never order from them again!