Katalyst Health Reviews 2,485

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Had read lots of bad reviews but was desperate so booked an express test at Heathrow clinic anyway. The whole process was smooth and efficient. Kind man at front desk was helpful in explaining process... See more

Rated 5 out of 5 stars

Our group of 16 could not be more pleased with how wonderful Pooja and Kiera were to help us administer covid testing. Extremely efficient, kind and patient. We are grateful that Katalyst Health was a... See more

Rated 5 out of 5 stars

Great experience. Did our PCR tests at Nuffield health centre at 3pm and were expecting our results before midnight the following day. We had the results back quickly and efficiently within 3 hours of... See more

Rated 5 out of 5 stars

The service was polite, efficient and thoroughly professional. I needed a PCR test for next-day travel to Japan, which has its own peculiar rules, and they knew right away exactly what was needed. The... See more

Company details

  1. Diagnostic Center

Written by the company

Katalyst Health is a provider of rapid COVID testing throughout the UK. Our team has provided on-site rapid COVID testing for major studios, broadcasters, cruise ships, and airports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Katalyst Soho Express Health Check Up 10/10

I had an express health check up this morning at Katalyst health in Soho, this involved a comprehensive testing procedure including a small finger pr1ck blood sample to determine my cholesterol, diabetes and heart attack risk. They also checked my height, weight, waist, bmi and a variety of other lifestyle related questions. RRP £99.

Given my family history involving high blood pressure and cholesterol I am grateful to share that I am in good health and have one or two lifestyle changes to make. This certainly gives peace of mind to myself and my family, and had things not gone as well I would have been very grateful to catch it early.

The offices and consultation rooms were extremely clean, spotless, which is always something I look for and value. They also sold a variety of additional tailored supplement solutions for many different needs.

The staff went to lengths to ensure I felt welcomed, were friendly, enthusiastic and open/honest during my time there.

I do not normally write reviews however I felt like sharing the positive experience I had at Katalyst in Soho and would highly recommend it, specifically, to any young person looking to get a check up on lifestyle changes and the current state of your health.

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Very fast

The process was very smooth and fast. I was assisted by a kind and professional gentleman, Cory.

October 18, 2022
Unprompted review
Rated 1 out of 5 stars

No Communication; No Refund

I cancelled my appointments 23 days in advance of the appointments I had made for my wife and me. I received a cancellation confirmation email but it was not obvious if this covered both our appointments or just mine. I sent an email to enquire and to ask about my refund. I have received no replies to my emails nor any response from the phone number.
This company does not make it easy to talk to anyone or communicate in any way. Extremely unprofessional and I have no idea if I will ever receive a refund.

October 17, 2022
Unprompted review
Katalyst Health logo

Reply from Katalyst Health

Good evening Mr. Forsyth,

I am sorry for the difficulty in getting through to us, we do provide a very strict turnaround time to all our emails as our phone lines are currently down and therefore, we want to provide all our customers with the best customer service through our email responses.

While, we were not able to provide you with a timely response to your initial email we did however, respond to your follow-up email within a swift timeframe. As mentioned in the response, we addressed the reason as to the delay of your refund and assured you that the issue had been resolved.

Once again, I apologise for any inconveniences you may have gone through and we would definitely like to provide you with the most optimal customer service experience when you next visit us for any of our Health Checks or Covid testing services.

If you would like to discuss this further or have any questions, please let us know anytime.

Kind regards,

Support Team


Rated 5 out of 5 stars

Excellent Service

Very easy to book a last-minute fit-to-fly the next day, based just off Harley Street, the young man who greeted me and gave me thetest was polite, professional and friendly and all-in-all I would highly recommend them and intend to use them again whenever I beed to.

August 31, 2022
Rated 5 out of 5 stars

Great experience!

I had a health check up at Katalyst Health - Soho Square and it was a great stress-free, smooth experience. The reception staff are super friendly and made me feel at ease. The nurse was fab, super lovely and walked me through all the results and their meanings. The tests themselves are very in-depth and I received my results quickly.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and helpful

Had read lots of bad reviews but was desperate so booked an express test at Heathrow clinic anyway. The whole process was smooth and efficient. Kind man at front desk was helpful in explaining process and promising to do his best to expedite. Received results in 3 hours.

September 16, 2022

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