There is a personal touch to everything the company does... ordering my most recent item at a pop up shop the.two ladies there were absolutely wonderful, nothing was too much trouble. Kate Barton clot... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was speedy. Dress was absolutely beautiful, so well made. Unfortunately it didn’t suit me & I had to return. Return process was simple & received refund quickly. Will be purchasing from Kate... See more
Kate Barton clothes are always great quality with lovely fabrics. They have a select number of styles that quickly become firm favourites. All orders are delivered swiftly and returns are straightforw... See more
Company replied
It’s always a pleasure when I receive a parcel from Kate Barton. Quick delivery and great customer service if you have any questions or concerns. The items are of good quality and I simply love the... See more
Company details
Written by the company
A considered, multifaceted, everyday wardrobe - designed for life, by Kate.
Contact info
United Kingdom
- hello@katebarton.co.uk
- katebarton.co.uk
4.7
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Shopping Experience. Lovely Quality
Great Shopping experience. Service amazing. Delivery quick returns amazingly quick. Love my purchases.
February 23, 2024
Reply from Kate Barton
Dear Emily,
Thank you for your positive feedback and review.
We hope you enjoy wearing the Workwear Trousers and Molly Shirt you ordered.
Kind regards,
The Kate Barton Team
Reply from Kate Barton
Dear Claire,
We were upset to see that the Molly shirt didn't work for you. Hopefully there are other styles in our collection that might work.
If you need any help with styles or if we can answer any questions, please do get in touch.
We don't get too many poor reviews, so when we do, we are really keen to try to rectify things!
Let us know if we can help in any way.
Kind regards,
The Kate Barton Team
Delightful well-made clothes delivered…
Delightful well-made clothes delivered on time. Exactly as they look on the website, good sizing advice. I love everything I have bought.
February 19, 2024
Reply from Kate Barton
Dear Deborah,
Thank you for taking the time to write a review for us.
We are so glad to hear that you are happy with your order and that the sizing advice was good.
Enjoy wearing your dress.
Kind regards,
The Kate Barton Team
Favourite designer.
As always, lovely fabric and beautiflly made. This is the second dress I've boght in this style and I cant wait to wear them.
February 19, 2024
Reply from Kate Barton
Dear Kate,
We are happy to hear that you came back for another dress in the same style.
Enjoy wearing it when the weather cheers up.
Kind regards,
The Kate Barton Team
Reply from Kate Barton
Dear Nicola,
We are glad to hear the dress arrived quickly and the communication was good.
Enjoy wearing the pink floral to brighten up you day.
Thank you,
The Kate Barton Team
Reply from Kate Barton
We are so glad that you finally have both the jackets in the two colours and in the correct size. Thank you!
The clothes are high quality and…
The clothes are high quality and wonderfully made. Delivery was quick and straightforward.
February 19, 2024
Reply from Kate Barton
Thank you for sharing your experience with us, and we hope you enjoy wearing your shirt.
Service was quick & easy and I love my…
Service was quick & easy and I love my new corduroy pattern shirt. It is a perfect fit.
February 19, 2024
Reply from Kate Barton
We are pleased to hear that the shirts fits you well and you were happy with the service.
Reply from Kate Barton
We are so glad that you like what your ordered and it fits you well.
I ordered the wrong size
I ordered the wrong size - amazing turnaround with correct size - so impressed.
February 17, 2024
Reply from Kate Barton
Dear Karen,
Thank you for posting a review and your positive feedback.
Please let us know if you have any further queries or questions?
We look forward to seeing you again.
Kind regards,
The Kate Barton Team
Lovely dress
Lovely dress, cut is quality, tho did arrive creased (would be my very small gripe) otherwise a beautiful item!!
February 18, 2024
Reply from Kate Barton
Dear Sam,
Thank you for taking the time to post a review and the valuable feedback about the condition of your dress on arrival.
We will make sure that our warehouse are aware of this to prevent this happening again.
Thank you for your time.
Kind regards,
The Kate Barton Team
Beautiful Berry cord dress
Beautiful Berry cord dress. Frilled neckline & cuffs. Delighted. And it has pockets! ♡
February 12, 2024
Reply from Kate Barton
Dear Katherine,
Thank you for taking the time to write a review and tell us that you like the pockets.
Kate always likes to add pockets, as she knows ho much she needs them.
Thank you again.
Kind regards,
The Kate Barton Team
Lovely quality clothing in unique styles
February 15, 2024
Reply from Kate Barton
Thank you for your review Morag. We look forward to seeing you again soon.
Utterly fed up with items being out of…
Utterly fed up with items being out of stock. I understand the pressures small businesses are under but this is just silly. Waiting for six weeks for an email to say a pinafore dress is now in stock again only to find out two days later all sizes are sold out again. It doesn't really make any sense at all.
November 25, 2023
Unprompted review
Reply from Kate Barton
Dear Lorraine,
We're genuinely sorry to hear about the frustration you've experienced with our inventory situation. We completely understand how waiting for an item, only to find it sold out again days later, can be incredibly disappointing.
As part of our commitment to sustainability, we take pride in our small production runs. While this approach has environmental benefits, we're aware that it has caused issues with consistent stock availability.
We acknowledge the challenges we face as a small business, and we're actively working on improving our inventory management to prevent such instances in the future.
Thank you and we appreciate your feedback.
Best regards,
Kate Barton Team
Excellent service and top quality clothes!
I ordered a couple of items, sadly one of them didn’t suit me. I somehow managed to return to the wrong place. Customer services located where it had ended up and refunded me, they responded immediately whenever I contacted them and I was really grateful how efficiently it was sorted.
The quality of both items was absolutely top notch and I have so many compliments on the top I kept. I will certainly continue to shop here and would hesitate to recommend to other people…
October 6, 2023
Unprompted review
Reply from Kate Barton
Hello,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that, despite a little hiccup with the return, our customer service team was able to locate the item and process your refund efficiently.
It's wonderful to know that you found the quality of our items to be top-notch and that you've been receiving compliments on the top you kept. We truly appreciate your kind words and your recommendation.
Customer satisfaction is our priority, and we're grateful for your understanding and support.
If you ever have any further questions or need assistance, feel free to reach out. Thank you for choosing to shop with us!
Best regards,
Kate Barton Team
Kate Barton deserves encouragement and…
Kate Barton deserves encouragement and were it not for the slightly misleading sizing chart, and one review saying “love the lining” on an item which in UN-lined (why hasn’t it been corrected?), I’d give them 5 stars for good communication, interesting styles, and endeavouring to please. Possibly slow to refund on a return made over 10 days ago but am optimistic.
September 28, 2023
Unprompted review
Reply from Kate Barton
Dear Rosemary,
Thank you for your valuable feedback. We appreciate your positive remarks on our communication and unique styles. Your observations about the sizing chart and product review discrepancies are duly noted, and we're committed to addressing these issues promptly.
We apologise for any delay in the refund process. Please be aware that, while we're actively working to improve this aspect, refunds may take up to 21 days to process.
Your optimism is appreciated, and we look forward to serving you even better in the future. If you have further concerns, please reach out to our customer service team.
Thank you for choosing Kate Barton!
Best regards,
Kate Barton Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.