Received two lovely products in my first online order from Kate of Kensington, (other purchases were made at my local garden centre). Approximately 9 days from ordering to being received so not too lo... See more
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Kate of Kensington marble platters and coasters are absolutely beautiful. The designs are timeless and the quality is impressive. We are gradually extending our collection as they really add a touc... See more
Bought a selection of sizes as presents but ended up keeping more for myself! Useful as mats, platters, cutting boards or simply to cheer up a dull surface. High quality, colourful, fun, easy to clean... See more
The parcel was meant to arrive within 2-4 working days, and took longer. When it arrived, the picture inside was damaged due to poor packaging (which is also paid for). The products themselves are... See more
Company replied
4.6
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Kateofkensington
Good Morning Mrs Hall and thank you very much for your review.
I'm so glad to hear that you are happy with the quality and mix & match service. Please do not hesitate to get in touch with us if you need anything at all in future.
Josh C - Head of Sales
Lovely marble
Lovely marble - i have a few. Great service, they changed my order for me when i had made an error in my ordering.
August 9, 2021
Reply from Kateofkensington
Good Morning Susan. Thank you very much for your review!
We're always happy to help when we can when it comes to orders and I'm glad we were able to help you out.
Thanks again for the review and we hope to see you again soon!
Josh C - Head of Sales
The quality of the products is…
The quality of the products is excellent. Well packed too. The only comment I had was that tracking information was initially incorrect.
August 5, 2021
Reply from Kateofkensington
Good Morning Nicola and thank you for your review. I'm sorry to hear that the tracking info was incorrect to begin with, every effort is made to give our customers the most up to date info we can. However, we are not immune to dropping the ball every now and again so we appreciate you giving us a chance.
I am pleased to see that you were happy with the packaging and thank you again for your glowing review!
Josh C - Head of Sales
I love our bee placemats (medium…
I love our bee placemats (medium platters) and coasters.
August 2, 2021
Reply from Kateofkensington
Good Morning Mrs Soper. Thank you so much for taking the time to leave us a review and I am so pleased to hear that you are happy with your purchase.
Josh C - Head of Sales
Nice product but damaged due to poor packaging.
The parcel was meant to arrive within 2-4 working days, and took longer. When it arrived, the picture inside was damaged due to poor packaging (which is also paid for).
The products themselves are very nice, I just hope the aftersales service is good and these issues are sorted.
July 29, 2021
Reply from Kateofkensington
Good Afternoon Jonathan,
I am sorry to hear about your items arriving in less than perfect condition. Thank you for taking our call earlier and I am pleased to hear that you were happy for us to send out a replacement.
Thanks again for your business and taking the time to review. If you need anything further please do not hesitate to give us a call on 020 7096 1058
Josh C - Head of Sales
Reply from Kateofkensington
Thank you very much for your kind review!
Josh C - Head of Sales
Reply from Kateofkensington
Thank you for taking the time to review us and I'm so pleased you love our designs.
Josh C - Head of Sales
Reply from Kateofkensington
Thank you very much for leaving such a positive review. We take great pride in packaging our marble!
Josh C - Head of Sales
Very happy with my purchase
Very happy with my purchase. Arrived quickly and well packaged. Would highly recommend
July 27, 2021
Reply from Kateofkensington
Good afternoon Lisa,
Thank you very much for your positive review. I am so pleased to hear that you would recommend us. As a small business, that really means a lot.
Josh C - Head of Sales
I can't give a good review as I have…
I can't give a good review as I have received the items I have order.
Ten days is too long to wait as payment was taken
July 27, 2021
Reply from Kateofkensington
Good Afternoon,
I am sorry to hear you've had a poor experience with our deliveries. We work hard to make sure all of our goods get to our customers as quick as they possibly can but, as they are handmade, we do sometimes fall behind and we do wholeheartedly apologise that we fell short on this occasion.
I understand my colleague has been in touch to give your further information to make this right and I am pleased to hear that your goods will be with you today.
Thank you for taking the time to post a review. Good or bad, all feedback is vital for us to continue working to improve the service we offer.
Please give me a call on 020 7096 1058 if I can be of any more assistance to you.
Josh C - Head of Sales
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