KatKin Reviews 12,831

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting that their cats love the food and often eat every meal without fuss. Many people observed significant health improvements in their pets, including healthier coats, increased energy, and resolution of digestive issues. The delivery service is frequently highlighted for its punctuality and the fresh, frozen condition of the food upon arrival. Additionally, consumers appreciate the excellent customer service, describing it as helpful and responsive. However, some customers expressed concerns regarding the price, finding it more expensive than other cat food brands. A few reviewers also mentioned issues with subscription management, such as unexpected deliveries or difficulties in stopping recurring orders. There were also isolated instances where cats did not like the food, leading to wasted product.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers report that their cats love the food,... See more

Quality

Consumers find quality to be positive, with many praising the high quality of the meat and ingredients,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and reliability of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the service expensive, noting it's pricier... See more

Based on these reviews

Rated 5 out of 5 stars

Hecate is we think about 17 years old, has three legs, is deaf and showing signs of dementia and was beginning to show her age. She was eating mainly dried food and pouches but not with any enthusiasm... See more

Company replied

Rated 5 out of 5 stars

I’ve been really happy with KatKin. The food is clearly high quality, made with fresh ingredients and no unnecessary fillers. Most importantly, my cat absolutely loves it and eats every meal without... See more

Company replied

Rated 5 out of 5 stars

When we adopted our girl she was in bad condition knawing at her skin, scratching till she had open cuts all over her and pulling out chunks of fur at a time. We tried absolutely everything trying to... See more

Company replied

Rated 5 out of 5 stars

KatKin are producing a fantastic food for our little guy Sebastian. We were giving him a range of different foods and whilst he seemed happy to eat them, they were nothing like he has now. He gets so... See more

Company replied


Company details

  1. Pet Supply Store

About KatKin

Written by the company

Get FRESH for 20% off Learn about Fresh Why does your cat food smell? About KatKin

KatKin goes hardcore for cat health. For far too long the fat cats of the industry have been pushing false information and fluffy claims about what cats need to eat.

Born To Eat Meat

KatKin is a nutrition, education, and community focused cat-care brand that works with world leading veterinarians and nutritionists to develop fresh food that gives cats the nutrients they actually need. KatKin is cutting the fluff from the cat food industry and exposing the truth behind mass-produced cat food.

Mission

KatKin’s mission is to show cat ownership for what it actually is, and defy the stereotypes of cat’s being “easy to care for.” Cats need “hardcore love” no matter if they’re a finicky feline or have a tricky tummy. The time for change is now, and KatKin won’t stop until their cat-first, no-bs attitude becomes the new standard everywhere.

Try now to give your cat the best

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 99% of negative reviews

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Rated 5 out of 5 stars

My cat loves Katkin food

My cat loves Katkin food. It's the best thing I have done for him in years. Food was always going to waste, he wasn't always eating it. He always started off by really liking it, then would go off it. This went on and on and then I came across Katkins and thought I'd give it a go. Now he eats the whole lot of the amount we put down for him. He isn't a big eater, but I think it might come to the point where he will gradually eat more at each sitting. He's always been a slim boy (he will never be fat), but he is looking slightly thicker in the waist area compared to what he was. Not fat, just right. Can't recommend Katkins enough. Give it a go! You'll be pleased and your cat will love you even more for it!

April 16, 2026
Unprompted review
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Reply from KatKin

Hi Miss Anne,

I'm so thrilled to hear that your cat is gobbling up every bit of his delicious KatKin meals. 💕

We are so glad to hear that he's gaining a good amount of weight and that our food has helped you to reduce food waste. Our meals are designed to make sure he gets all the nutrition he needs every day!

We appreciate the lovely review, if there's anything else you or your cat need please don't hesitate to let us know!

Tyron 🐈‍⬛

Rated 5 out of 5 stars

Good customer service

Good foods, good customer service, good packaging and quick delivery. I love it! Thank you.

April 16, 2026
Unprompted review
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Reply from KatKin

Hi Yoshiko,

We're so glad to hear you've been enjoying your experience with KatKin! Making sure you and your cats have the best possible experience is what we aim for. ❤️

Thank you so much for the positive review, and if there's anything we can do for you or your cats, please let us know!

Tyron 🐈‍⬛

Rated 5 out of 5 stars

Great food honestly my cats love it

Great food honestly my cats love it

April 16, 2026
Unprompted review
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Reply from KatKin

Hi Kai,

We're so glad to hear that your cats are enjoying our fresh food!

Thank you so much for your positive review, if there's anything we can do for you please don't hesitate to contact our Cat Experts. 😺

Tyron 🐈‍⬛

Rated 5 out of 5 stars

Good quality food and service

April 16, 2026
Unprompted review
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Reply from KatKin

Hi Valeria,

Thank you for your positive review. KatKin strives to offer the best food quality as well as service for the best cats! 😁

Please let us know if there's anything else we can do for you or your cats.

Tyron 🐈‍⬛

Rated 5 out of 5 stars

My cat enjoyed the food

My cat enjoyed the food we got on the trial. I’m on a limited income so I was able to adjust the subscription to come when I can afford it. The customer service department was really helpful too. Happy to give 5 stars.

April 16, 2026
Unprompted review
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Reply from KatKin

Hi Sylvia,

We're so happy to hear that your cat enjoys the food. We do try to offer adjustable plans for our food.

I'm also glad to hear that your experience with the team was positive! 💕

Please let us know if there is anything more we can do for you or your cat.

Tyron 🐈‍⬛

Rated 5 out of 5 stars

First of all I'll like to say that…

First of all I'll like to say that Tess, my cat, loves this food. She is now 19 and quite fussy so it's a relief to get something she will eat. The communication is excellent, I was phoned and asked if everything was OK and if I had any problems. Would highly recommend, just give it a try you will be surprised.

April 16, 2026
Unprompted review
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Reply from KatKin

Hi Sandra,

I'm so glad to hear that Tess loves the food. We're no strangers to fussy cats, even the fussiest cats can't say no to high quality food!

We are so happy to hear that the communication with our team has been so excellent. 💪

Please let us know if there is anything else we can do for your or Tess.

Tyron 🐈‍⬛

Rated 5 out of 5 stars

We were recommended to Katkin by a…

We were recommended to Katkin by a family member as we couldn’t find a food that our aging cat would eat. I have been impressed by the variety and quality of the meat and the speed of delivery. I can change the menu in each order which is helpful when my cat feels fussy and the company do appear to care about his welfare. I am going to carry on with Katkin as long as I we have him with us as he actually eats it. I would recommend anyone to try it.

April 16, 2026
Unprompted review
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Reply from KatKin

Hi Margaret,

I'm so glad your recommendation worked out! KatKin really does care about the welfare of cats. We're always happy to help even with our senior cats.

I'm so glad you're enjoying our variety of recipes, We always try to make the experience as personal as possible for you and your cat.

We love our seniors, and we look forward to supporting you and your cat. 💕

If you need anything please let us know! Thank you for the review.

Tyron 🐈‍⬛

Rated 5 out of 5 stars

Nutritious and clean food for your cat(s)

What has made Katkin so amazing, is just to see all the benefits that have come with it for our cats. We have two cats, one with quite a sensitive stomach and another that was dealing with some skin issues. The vets were always quite vague when we went to see them, but I just thought I'm gonna give Katkin a try. Honesty, I've never looked back! Both of our cats are feeling happier and fuller. The skin issues have disappeared which is amazing. Obviously, I don't want to make any medical claims here. But just as it's important for us humans to eat a clean diet, it's the same for cats and I'm go glad I've switched them to Katkin. If you're unsure, give them a try.

January 2, 2026
Unprompted review
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Reply from KatKin

Hi Usman,

There's no better review than a bowl that's been licked clean in our opinion. I'm so happy to hear your cats took to KatKin like a duck to water, and that you're seeing the benefits for yourself.

Its so good to hear that KatKin helped your cats with their stomach and skin issues. Having a good foundation makes for a steady home (and less toilet troubles or itching).

Thank you for the review. We love this! Give your cats some chin scratches on us and let us know if there's ever anything we can do for you.💪

Rene 🐈

Rated 5 out of 5 stars

We switched to KatKin for Toffee who is…

We switched to KatKin for Toffee who is almost 20 years old when she started losing weight and eating little of her food. As soon as she trued KatKin she ate all of her food up.
Toffee has a monthly check up with her Vet. On the first month she put on about 100grams amd in the 2nd month about 250grams. Our Vet gave her a full bill of health.
The difference is that she now enjoys eating and eats a full pack of KatKin twice a day.
It is packaged well. Arrives frozen and I take a out a double pack from the freezer everyday to thaw.

April 16, 2026
Unprompted review
KatKin logo

Reply from KatKin

Hi Murray,

I'm so glad to hear that Toffee has taken to KatKin so well, and that it helped her gain the needed weight back so that she's been given a full bill of health by your vet.

That's amazing to hear! ❤

I'm pleased that you and Toffee are loving KatKin.

Thank you for this amazing review. If there's ever anything we can do for you or Toffee please don't hesitate to reach out to out team of Cat Experts.💪

Rene🐾

Rated 1 out of 5 stars

I feel robbed

After trying all of the 'tips and tricks' to try and persuade my car to eat Katkin she would not even acknowledge it as food.
I tried adding a little of it on a plate with next to her usual food and she simply walked away.
She would not even approach a plate with Katkin alone on it. I even tried hand feeding her and she turned her nose up straight away.
What a waste of money.
I would recommend everyone to avoid this food.
I honestly feel like I've had my money stolen from me.

April 15, 2026
Unprompted review
KatKin logo

Reply from KatKin

Hi Andrew,

Thank you for taking the time to share your feedback, and I’m really sorry to hear how frustrating this experience has been.

With any change to a cat’s routine, it’s normal to see some resistance, but it sounds like you really gave KatKin a fair try with your cat. We completely understand how disappointing it is when they won’t engage with it at all, especially after trying different approaches.

If you do still have any trays left, some cats respond better to a slower introduction, for example, offering a small amount of KatKin alongside their usual food rather than mixing it, or gently warming it to bring out the smell. That said, we completely understand that this isn’t always the right fit for every cat.

We’d really like to look into your experience further and see how we can best support you from here. We’ve requested your details so that one of our Cat Experts can get in touch directly.

Thank you again for giving KatKin a try - we truly appreciate it.

Best wishes,
Cali 🐈
Senior Cat Expert

Rated 5 out of 5 stars

I switched to Kat-Kin’s when I realised…

I switched to Kat-Kin’s when I realised they had 100% meat against 4% from the shop bought. My cats fur is so shiny now, she’s definitely looking healthier and has more energy

April 15, 2026
Unprompted review
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Reply from KatKin

Hi there Mrs Cox!

I'm so pleased to see you're with us on the "100% meat for cats" train, and that you're seeing the benefits for yourself. Shiny fur is more fun to pet.🤭

We love this! Give your cat some chin scratches on us and let us know if there's ever anything we can do for you.

Rene 🐈

Rated 5 out of 5 stars

Met a man called Oscar in Victoria…

Met a man called Oscar in Victoria Train Station, couldn’t have been nicer. Amazing customer service and good overall experience and insight!

April 15, 2026
Unprompted review
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Reply from KatKin

Hi there Olan!

Thank you so much for the review.❤

I'm so glad that you had such a great experience in Victoria Train Station with one of our Brand Ambassadors. We'll make sure Oscar hears about this.😭

We love hearing from our cat parents, so if there's anything we can help you with, please don't hesitate to reach out to our team of Cat Experts 💪

Rene 🐈

Rated 5 out of 5 stars

My 14yr old twin cats love Larkin

My 14yr old twin cats love Larkin. Their coats have improved and they have increased energy and sociability.

April 15, 2026
Unprompted review
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Reply from KatKin

Hello Pat!

Thank you for the review, I'm so glad you and your twin cats are enjoying KatKin and that you're seeing the benefits for yourself.

We love hearing from our cat parents, so if there's anything we can help you with, please don't hesitate to reach out to our team of Cat Experts 💪

Rene 🐈

Rated 5 out of 5 stars

Happy cat and happy cat parent

Angelica has taken to this fresh food from.day one and loves her treats too
The sachets are just the right amount and no wastage.i have recommended them to other cat careres

April 15, 2026
Unprompted review
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Reply from KatKin

Hi there Rita!

There's no better review than a bowl that's been licked clean in our opinion. I'm so happy to hear Angelica took to KatKin like a duck to water, and that you're seeing the benefits for yourself. I'm also so glad she's loving the treats!

We love this! Give your Angelica some cuddles from us and let us know if there's ever anything we can do for you.💪

Rene 🐈

Rated 5 out of 5 stars

Great company, good wholesome food

After an initial 2 week trial of K atkins cat food I decided to continue using it. My cat, Smudge, loves it. She's on the counter fussing round whenever I open a pouch. The food looks good, full of meat, unlike cheaper, more well known brands. The company is caring and stay in touch between each 4 week delivery, and pop a little gift in each box. This month I received a lovely tote bag!
Smudge is just a year old and is healthy and lively and our vet is pleased with her weight gain. The only food she has between meals is an occasional treat of a small portion of chicken, she doesn't seem to get hungry between the meals which are worked out for her by Katkins.
Another advantage of using this company is that we never run out of pouches as they are delivered on the day I open the last one. This also means I know exactly how much room I need in my freezer. Would highly recommend.

April 15, 2026
Unprompted review
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Reply from KatKin

Hi there Suzanne,

WOW! What a wonderful review.❤

Thank you so very much for all your kind words and the time and dedication put into this. I'm so pleased that Smudge is loving the food and that you're enjoying KatKin. The tote bags are my favorite!

We appreciate this so much! Give Smudge some well deserved chin scratches on us and let us know if there's ever anything we can do for you.💪

Rene 🐈

Rated 5 out of 5 stars

Great customer support

Great customer support
Less picky cat
Professional and respectful staff
Easy to manage subscription

April 15, 2026
Unprompted review
KatKin logo

Reply from KatKin

Hi Angela,

I'm so glad you and your cats are enjoying KatKin and that you have had such a good experience.

We love hearing from our cat parents, so if there's anything we can help you with, please don't hesitate to reach out to our team of Cat Experts 💪

Rene 🐈

Rated 5 out of 5 stars

Harry loves it!

I switched my cat to KatKin about 6 months ago as he was becoming very picky about shop bought food.
I tried every brand out there!
Also he never did solid poos and they would stink the house out!
Now he does solid poos and they don't smell at all!
I couldn't believe the change.
He prefers the food warmed up a little bit and licks his bowl clean!
It's been a win win for Harry and us!

April 15, 2026
Unprompted review
KatKin logo

Reply from KatKin

Hi Bernadette,

Thank you so much for your review.

It sounds like you really went the extra mile trying different foods before making the switch! We’re very pleased to hear that the change to KatKin has made such a noticeable difference, especially in digestion and litter tray habits — those are often early signs of how well a cat is responding to their diet.

It’s great to know that Harry is now enjoying his food and thriving.

Please don't hesitate to get in touch if you and Harry ever need anything. We're always here to help.

Robyn

Rated 5 out of 5 stars

Carl and Winston's improvement 🐈‍⬛🐈🧡

I've had my two boys, Carl 4 & Winston 3, on KatKin for about three months and i feel like i have two very different cats!
They really struggled on keeping a healthy weight and where always having litter issues & hairballs as not enough hydration/good stuff in their diet. They where also lazy house cats, no matter how much i encouraged them to play. Their moods, activity, appearance ie weight, litter routines and general happiness have all improved by changing their diets. They are happier & have more energy, i'm not changing the litters every week and they are ALWAYS playing!
I had no idea on the effect and how quickly it would change (within the first two weeks).

There have been a few teething issues with some of the packets being too rich but when i needed help the support team where straight on it providing helpful guides and the dedicated experts if needed & helped me create a better food rotation to keep the boys happy!
The 2 plans are definitely an investment and more pricey then the regular food i was buying before, but one i would gladly keep making due to the benefits and how happy my boys are! 🐈‍⬛🐈🧡

April 15, 2026
Unprompted review
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Reply from KatKin

Hi Megan,

Thank you for such a detailed and thoughtful review.

It’s really encouraging to hear how much of a difference you’ve noticed in Carl and Winston in such a short space of time.

Improved hydration and nutrition can often have a noticeable impact on things like energy levels, digestion, and overall wellbeing, so it’s great to hear they’re more active, playful, and generally thriving.

We’re delighted the change has been so positive for both of them, and we really appreciate you taking the time to share your experience.

If you, Carl and Winston ever need anything, please don't hesitate to get in touch.

Robyn

Rated 5 out of 5 stars

Proper cat food.

My three year old Bombay has more vitality and her black coat has also greatly improved since starting on Kat-Kin two months ago.
I would highly recommend it

April 15, 2026
Unprompted review
KatKin logo

Reply from KatKin

Hi Anthony,

We really appreciate your review.

It’s wonderful to hear that you’re noticing such positive changes in both Bombay's energy and her coat condition after just a couple of months.

Thank you for choosing us for her nutrition, and we really appreciate your recommendation.

If you and Bombay ever need anything, our team of cat experts are always here to help.

Robyn

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