KAV Autoverhuur Reviews 

4,574
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

They charged me for a stair runner hand truck, at the time of pick up they didn’t had the equipment and did not remove the price from the bill. I got a truck with back lift but the hand controlle... See more

Rated 5 out of 5 stars

Customer oriented company with modern fleet. Chris is a right person at the right place: does his best to keep the customers well served. Perfect location (Den Haag -Donau).

Rated 5 out of 5 stars

That's the second time when I took a car in KAV. And this time as well all was very quick, polite and efficient. The car was practically new and very comfortable. I like this level of service. My... See more

Rated 5 out of 5 stars

i went there late on a satarday afternoon but the person was so kind to help me have a car when i explained i really need one. he patiantly helped me with everything and at the end i had exactly what... See more

Company details

  1. Car Rental Agency
  2. Truck Rental Agency

Written by the company

KAV Autoverhuur heeft een team van enthousiaste medewerkers die dagelijks werken voor tevreden klanten en berijders. Met een netwerk van 14 vestigingen zijn wij een landelijke speler. Wij bieden zorgeloze mobiliteit en werken met de volgende kernwaarden; toegankelijk, expertise en vertrouwen. Sinds 1971, al meer dan 50 jaar kennis van zaken. De kracht van KAV is om snel en flexibel in te spelen op de vraag. Een ‘op maat ‘ oplossing waarbij binnen korte tijd een grote of specialistische opdracht aangenomen kan worden. Onder onze slogan ‘Kan Alles Vervoeren’ bieden wij zorgeloze mobiliteit in elk segment. Van personenbusjes, bestel-, bak- en vrachtwagens. Maar ook voor personenauto's is KAV Autoverhuur het vertrouwde adres voor zowel bedrijven als particulieren. Voor daghuur, week, weekend. Maar ook voor een maand of langer hebben wij shortlease producten. Recent heeft KAV ook elektrische en hybride voertuigen toegevoegd aan haar vloot. KAV Kan echt Alles Vervoeren!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

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4.6

All reviews

(4,574)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

best price, and best service

i went there late on a satarday afternoon but the person was so kind to help me have a car when i explained i really need one. he patiantly helped me with everything and at the end i had exactly what i was looking for. also best price for service compared to other companies

September 23, 2024
Rated 4 out of 5 stars

Everything about the hire of a VW…

Everything about the hire of a VW crafter went perfectly. 1000+ km trip. Good friendly service, vehicle clean and in good condition. Parking for my car. Loose a star because price is a little higher than others. But probably worth the extra.

August 16, 2024
Rated 5 out of 5 stars

Professional work

Just a really good job they did. Everything that we agreed on was done. The bus was new and was clean. And the whole process to rent a vehicle is so easy.

August 18, 2024
Rated 1 out of 5 stars

Hidden fees, arrogant communication with customer

Primary calculation of rental price was far lower in comparison with final invoice due to surprising "extra charges". They do not wish to explain the meaning of these fees. When you say that for defence of EU customer rights you will employ European Consumer Center (ECC), they evaluate it as imminent action and stop communicate with you. Clear sign of discrimination of non Dutch citizens (short term visitors of Netherlands) with requirement to provide Dutch bank card only for reservation. They are informed about my location (another EU country 1700km away of Netherlands) however propose an appointment in the Amsterdam office. Such a cynical approach.

July 10, 2024
Unprompted review
KAV Autoverhuur logo

Reply from KAV Autoverhuur

Dear Viktoras Pakalnis,

I'm sorry to hear that you had an unpleasant experience with this rental. However, it seems that this might have been with KAV2GO.

KAV Autoverhuur and KAV2GO are two different companies.

If this was indeed with KAV2GO, I kindly ask you to remove this review and post it with KAV2GO instead.

If your invoice states KAV Autoverhuur, I would like to ask you to forward it to sales@kavautoverhuur.nl so we can investigate the matter.

Thank you in advance, and I wish you a great day.

Rated 5 out of 5 stars

Very good car rental service

Very good car rental service. Friendly and helpful staff, allowed to pick up van earlier even, which was much more convenient. Good reliable vans and reasonable prices. Renting from KAV is easy and simple!

May 24, 2024
Rated 1 out of 5 stars

Bad experience.

Overall the rental was a good experience. The only issue is that the Kav team is not responsive by email after the rental is over. This takes it from 5 starts to 1 star.

Shame.

May 21, 2024

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