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See what reviewers are saying

Rated 1 out of 5 stars

Another negative experience here. Ordered, then got no confirmation of item being shipped, emailed and got ignored for three weeks, then got a refund after initiating a chargeback. Pretty sure they ha... See more

Rated 1 out of 5 stars

ITS A SCAM!!!! we ordered without watching the reviews and never got confirmation email and never shipped

Rated 1 out of 5 stars

Placed a €33 order (14015KB) on 26/11/25 with the intention of following up with a larger order if the goods were satisfactory. Received auto-acknowledgement of order and then nothing. Contacted... See more

Rated 1 out of 5 stars

SCAM SCAM SCAM AI SITE NO PRODUCTS WILL EVER BE RECEIEVED GOING ON TWO MONTHS NOW ARGUING WITH MY BANK TO NULLIFY MY TRANSCATION WITH THIS FRAUDULENT SITE, WASTE OF TIME AND MONEY, DO NOT PURCHASE,... See more

Company details

  1. Shopping & Fashion

Written by the company

The original cute & kinky shop! 🌸🦄 Worldwide Free Shipping on ALL orders 🌎✈️ Independent brand and Online Shop based in Europe & HK since 2014 ♡


Contact info

1.3

Bad

TrustScore 1.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just came across your page a few days…

I just came across your page a few days ago. I have been in a relationship with a guy for 2 years and slowly learning BDSM as he is becoming my Dom and I his sub. I am in love with your products and page. It is awesome that something that is connected with being dark can be turned into something so damn cute now... I look forward to purchasing some of your products down the road. Love it!!!

January 18, 2019
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Rated 2 out of 5 stars

Took you long enough

The shipping process is what made me rate this site so low. I ordered a product from that site on August, 2018 and it never came to me up until January, 2019. 5 months of waiting for a couple of necklaces. I'm giving this site two stars because the woman I kept asking about the progress of my order was really nice and polite.

January 18, 2019
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.

I just checked your order details and you got this items very late because this order was returned to us, so we needed to re-sent the order to you as we previously mentioned on the e-mail.. Please make sure mentioning these details when placing the reviews, these kind of reviews affect us a lot..

If there's anything we can do to change your shopping experience just let us know!

Thank you so much!
Kawaii Bdsm Team

Rated 2 out of 5 stars

Great products, TERRIBLE customer service.

Great products, TERRIBLE customer service. Took a bit of frustration but i finally got the 3 products i ordered.

January 16, 2019
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!!

I tried to find your e-mails on our system and I can't find the 7 e-mails at all, I'm so sorry.
We always guarantee to our costumers if the item don't arrive we will send a new one or a full refund, even with the item that's damaged we can definitely sort that out and resend you a new one!!

Thank you so much!
Kawaii Bdsm Team

Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

I ordered back in November two items. I’ve contacted them over 4 times about where my order is. At first they were very quick to respond and answer my questions about where my order had gone. I’ve since then contacted them 3 more times and they have not responded to my emails at all. It’s been over 2 months now since I’ve ordered and haven’t heard anything about where my order is. They have not answered whether or not they will give me a refund like I deserve considering I haven’t received my products at all. Reading the reviews I’m glad I’m not alone in this, not responding to emails on products people have not received shouts Scam scam scam. I will not recommend you buy from them unless you want to wait 3 months for your things, no responses from customer service. It won’t surprise me that all of a sudden I’ll recieve my products (just like everyone else who’s written a bad review) after they’ve seen this.

January 15, 2019
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

We always guarantee to our costumers if the item don't arrive we will send a new one or a full refund! This is the most important thing to us, we don't scam people... we started this business in 2014 and we are not interested in starting now to scam anyone.

Thank you so much!
Kawaii Bdsm Team

Rated 5 out of 5 stars

The best shop, first and only kawaii bdsm ♡

I never had any issues with Kawaii Bdsm, I always recommend it ALL the time. I had a great experience ♡
I've been a costumer since almost the beginning and It was the first and only kawaii bdsm shop ever that existed. I love their products they have great quality and variety too, I always received everything in good conditions and very discreet packages. I love everything!!!
I couldn’t be more happy with the products and with the feedback I got from them and the sweet shop Owner! Will buy from them always and anytime! I love ♡ ♡ ♡

December 26, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Rated 5 out of 5 stars

Best company in the market with the…

Best company in the market with the best produts. Very happy!!

December 25, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Rated 5 out of 5 stars

This was the best experience I ever had…

This was the best experience I ever had and I couldn’t be more happy with the products and with the feedback I got from them! Will buy from them again!

December 25, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!! Thank you so much for taking some time to review us! :)

Best Regards, Kawaii Bdsm team

Rated 5 out of 5 stars

Very happy with the service

I was immediately contacted when something went wrong with the delivery and the shipment was back on the day after the contact.
Afterwards everything went smoothly. Received the products, very happy with them.
Would recommend.

November 8, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Thank you so much for taking some time to review us! :) x

Rated 1 out of 5 stars

Items arrived months later and in poor…

Items arrived months later and in poor condition.

October 9, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us!
Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Rated 2 out of 5 stars

Completely in the dark…

I was really hoping that I wouldn't have to issue a bad review since it's a first ever for me but this is unacceptable. I ordered an item on the 30th of July. So far I only received one reply and from then on I have been completely in the dark about my order. The tracking says it's being sent back, I even took a printscreen and attached it to an email to customer service, still no answer. Reached for the store on tumblr, no answer.
I understand that setbacks happen and store owners have a life too, hence why I have been avoiding this review BUT I have absolutely no idea on how to proceed, it's been 2 months and I feel like I'm being ignored.

EDIT: Changed the review to 2 stars since the order arrived and KB finally reached out to me.

September 17, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
We can't seem to find any e-mails on our system from you.. We usually don't reply on Tumblr and Twitter about order questions, because we don't use that social media accounts frequently.

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Rated 2 out of 5 stars

Over priced cheap quality items from…

Over priced cheap quality items from wish.
Took too long to actually ship out the parcel(S) (more then a month of waiting for tracking) packages came on different times and it felt like the owner of this website orders thier items from cheap sites like wish, the quality of the items isn't the best not worth the price paid at all. I feel like I should of went on wish to get my items for alot cheaper as the quality would be the same.

September 10, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!
I'm so sorry if you had a bad experience shopping with us.
When purchasing we strongly encourage our customers to check our FAQ and Terms of Service, as we state there, the reason why you received multiple parcels are because we ship some parcels from the factory, that's our only way to have the lowest possible prices, and the most important, because we are in another country, to avoid custom taxes for us and for our customers.
I'm sure you can get lots of items on Wish, but you can't find the same products we sell, mostly with the quality we sell, if they use the same images on listings does not mean the products are the same or even the ones you will get.

If you feel some items are not price worth or even if they are low quality feel free to contact us to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Rated 5 out of 5 stars

I haven't had any problems with Kawaii…

I haven't had any problems with Kawaii Bdsm. I got my packages on time and the quality of my orders were perfect. They respond to their e-mails quickly as well. It's a great store with cute items and I plan to do more shopping there.

September 10, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Thank you so much for taking some time to review us! :)

Rated 2 out of 5 stars

The kit was of poor quality

The kit was of poor quality, breaking the first time it was used. The pins tore out of the fake leather. Shipping took a long time, but customer service was helpful and polite

September 10, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!

Best regards
KB

Rated 1 out of 5 stars

Took over a month and would not recieve…

Took over a month and would not recieve any answers when I emailed

September 3, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Hello!
Thank you for taking some time to review us!

Would you mind sending us over more details to sales@kawaiibdsm.com (and please refer your order number) and we'll get this sorted out for you right away!

Thank you so much!
KB

Rated 4 out of 5 stars

Great Company, but needs a bit more improvement

The employees themselves are amazing. They're kind, polite, and try your best to help you and the items appear to be great quality. However, as of this moment in time, I still have not received my order. When I first emailed, I received a response 3 days later, great! I have emailed again, wondering where my package was (politely, of course, no need to be rude.) I haven't gotten an email back yet, but am hoping for one. Overall, this seems like a great company, but one thing I would highly recommend they work on fixing is shipping and giving an email to when your package has arrived.

August 30, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Thank you so much dear KamylleBene't for taking some time to review us! :)

Rated 5 out of 5 stars

I loved the website

I loved the website, I order a red tail (my first kitten play tail) it unforntel the tail broke. And they were more then happy to help me get a new one

August 7, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Thank you so much dear Samantha Mingeram for taking some time to review us! :)

Rated 5 out of 5 stars

Great Customer Satisfaction

I first found KawaiiBDSM on twitter. I will be honest, I haven't yet placed an order yet. However, many people have suggested this place to me and that's saying a lot! I also follow their twitter account. Theh make sure to share posts from actual buyers, and its very authentic. I can't wait to buy from them!

August 7, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Thank you so much dear for taking some time to review us! :)

Rated 4 out of 5 stars

Since I found Kawaii Bdsm's website I…

Since I found Kawaii Bdsm's website I placed 3 orders and I'm not disapointed at all, the owner is a really nice person and I'm really happy with the items quality and customer service in general.
I'm only giving 4 stars because some items took more than usual to arrive, but thta's not KB fault.

August 7, 2018
Unprompted review
Kawaii Bdsm logo

Reply from Kawaii Bdsm

Thank you so much Joel S. for taking some time to review us! :)

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