KawaiiSphere Reviews 

Really unimpressed with this website that I purchased 3 hippers and all are fake! 30 aud per item if you’re selling fake items at least drop the price and make it KNOWN that they are NOT authentic

I ordered Sonny Angels from this website. The items sent were poor quality fakes. They had poor paint jobs, faces that were not part of the body mould and they did not have any branding information on their feet as per real ones. They wanted to give me a partial refund to keep these dreadful looking fakes. I posted them back to the supplier’s address as listed on the parcel (in Sydney) at my expense as the supplier wouldn’t cover the cost. They said I had to pay to ship them to London (postage is more than the value of the items). They said they won’t refund my money unless they are sent to London, but the supplier has them. I have provided proof of postage etc. Criminals and scammers. If you get in touch with your credit card provider and give details they should do a charge back for you - unfortunately the only way to get all your money back from these people…

Terrible. Got fake Sony Angels even though they said it was authentic. You can tell that the packaging was poorly printed as well as the plastic seal. Some parts of the Sony angel also came detached like the head.

Contacted customer support for a full refund and they said that I can have 30% for my next order. 30% OFF??? Are you kidding me.

Edit: reported to Trading Standards and got my refund there. Not even through the company.

I had made the mistake to trust this website due to their low prices and bundle deals. I bought 3 Smiski collectible figures for £24 (would have been £36 worth of product without the bundle deal), and I was told they would be with be within a week. This estimate was wrong, and I was unable to track my order unlike what I was told. Upon delivery, I was extremely upset to find out that these are NOT genuine Smiski figures. I am very disappointed in this as I thought I had found a good deal as these can be quite pricey, but the quality is shocking. Please do not make the same mistake I did and make sure to get your figures from a trusted site.

They sent out obvious fakes no copyright written on them and they were completely different colours and then had the gall to send a 20% off coupon with them. My boyfriend got these for me as a gift and didn’t see the reviews before hand. Instead of the coupon if you want to do something for your customers send out the originals instead. Can’t believe it what a joke. Shame on you

Fake products!! I have just received my order and am gutted that the sonny angels and smiski figures were all fake! It doesn’t specify anywhere on the website that these are not genuine products. Feel very disappointed and let down - DO NOT BUY if you are wanting genuine figures.

Ordered on 6/19 and they posted "tracking" but it has not been updated EVER. Reached out to customer support and they just keep saying it's in transit. It is not. It is now 7/7. They will not give me a refund which I have requested more than once. DON'T USE THEM PLEASE.

DO NOT BUY FROM THIS STORE - Fake ... This company sells fakes - I purchased Sonny Angels -and they are fakes BUT charged full price - offered me a 30% refund ! If I want a full refund I have to send the fakes back to an UK address - even though the package did not get shipped from the UK !!!

EDIT - After many emails they promised me a full refund but again lied - PLEASE DO NOT DEAL WITH THIS COMPANY - they are frauds !!!!

Unfortunately did not read the reviews....

The products are FAKE. Bought 3 Smiski Hippers series. The color is soo off, the faces and accessories are really badly printed. Please do not buy from this website!!

FAKE! FAKE!! Do NOT buy!! I ordered from KawaiiSphere and then looked on trustpilot and saw they sell fake items. I asked for a refund and they refused to give me a full refund. I hoped that the reviews were wrong but I just opened every Sonny Angel and they were all FAKE!!

I ordered three Smiski blind boxes and two arrived already opened??? Defeat the whole purpose of a blind box?? lol. It was obvious they resold me the fake products another customer didnt want and had returned :))

I contacted them requesting a full refund and The "Head of After-Sales Service - Emma" initially told me to return the items to France at my own cost or accept a 30% refund. I explained that expecting the customer to pay return shipping for defective items is unreasonable and against consumer protection standards, especially when return costs exceed the product value.

After some back-and-forth, they increased the offer to a 50% refund while letting me keep the items, giving excuses that a full refund without the return of the merchandise cannot be considered due to strict accounting and tax regulations. I am obviously not paying to return counterfeit and fake products neither am I accepting a 50% refund…

I searched online and was shocked to find many others had the same experience. Their scam tactics are basically first offering you 30% refunds then 50% later after further arguements, but never a 100% refund. I have reported them to Trading Standards.

*UPDATE*
They’ll reach out via email after seeing your negative review here and suddenly is able to offer a full refund if I remove my review :) convenient, right? Honestly, don’t waste your time. Just go straight to your bank and file a chargeback. That’s how I got my full refund.

I ordered three Sony angels and one was going to be free so I’m like that’s such a good deal so I ordered it. It two almost two weeks too come yet in there website it said fast shipping. My order arrived yesterday, when I opened them the boxes were smashed and the Sony angels heads were off and they were so dirty and absolute fakes. And one of the Sony angels feet were completely gone. I have sent them multiple emails and they are not willing to give me the full refund.

Fake Sonny Angels!! Spent a lot of money and my child is now very disappointed. Very wrong and scamming people is definitely not right!!!
This company has also offered me a 50 % refund then when I accepted they changed it to 30% and asked for pictures of the fake product. A complete crook company. Should be reported to police.

They have now emailed telling me to remove the review and offering me money incentives. I will now report them on Trading standards.

I would give 0 stars if I could! Sold me obviously fake sonny angels. The painting on them is so wonky and there's no logo on the foot. Do not buy from them!

I placed an order worth £200 with KawaiiSphere, and they claimed they shipped the parcel to a UK address. However, the parcel was never delivered to me, and despite checking the address they supposedly sent it to, there was no sign of the items. They have ignored my messages and provided no real help or refund.

This is clearly a scam – they took my money and never delivered anything. Avoid this company at all costs!

Found out that the sonny angels they sell on here are fake. I have demanded a full refund and a cancellation of my order so i hope that goes well since this is illegal. And i’m not settling for a fake product nor am i paying for it or the return of it i will take further steps if they decide to not cooperate since this is once again illegal.

SO FAKE IT IS SO FAKE,
I ignored all of the reviews and I regret it, my sonny angel dreaming hipper I bought was sooo fake that the wings were pink!?, Please consider paying the same price for authentic/real ones from stores like WHOOPEA or the official Sonny Angel store. AND JUST TO ADD ON, THE SHIPPING TOOK NEARLY 3 WEEKS!!!

DO NOT BUY.
They sell FAKE products.

I received 3 fake Sonny Angels. When I emailed customer service, they immediately said that I have to pay for my own return. Keep in mind, I am in US, they are in London. I am not paying out of pocket to return a fake product.

The most infuriating part was when they offered me a PARTIAL REFUND.
“As an exceptional gesture, we are offering a 30% refund on your order while allowing you to keep it. This approach is meant to help ease your dissatisfaction and reflects our commitment to our customers.”

Commitment to our customers?? How about don’t sell fake products to begin with?!

Fake Sonny angels

Please DO NOT BUY!!!!
They are selling fake Sonny Angels, even thought they claim to be “Certified Quality”. The worst fake ones i’ve ever seen, and they were £14 each! Horrible customer service when I asked for a refund, they told me to send them back to France, but I would have to pay for tracked shipping, which was over £30!! They offered me a 30% refund to keep the products, which I accepted but never heard back from them. I ended up disputing it with my bank and lucky got all my money back. They really need to be shut down for selling counterfeit items!