KAYAK Reviews 

2,129
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers had a great experience with this company. Customers consistently find excellent deals and appreciate the ability to compare prices, often saving money on their bookings. The website is praised for its user-friendly interface, easy navigation, and useful filters, simplifying the search process. Many value the service for its comprehensive trip management features and timely notifications about flight delays or price changes. However, some customers noted that the platform doesn't always offer the cheapest flights, with better deals found elsewhere. A few also felt that highlighted prices could be misleading or differ from the final cost, and search results were not always accurate.

What people talk about most

Price

Reviewers highlight positive aspects of price, often finding good prices and quality service, with some... See more

Website

Customers consistently note positive experiences with the website, with many recommending it for its... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and convenience for... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it clear,... See more

Service

Consumers find service to be positive, with many highly recommending the website and its offerings, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kayak is good and gives lots of choice and info it definitely succeeds where other search engines don't. But it doesn't offer the cheapest flights anymore. I always use it as a research tool but 4 of... See more

Rated 4 out of 5 stars

Hi I used to buy flight tickets from kayak for more than 20 yrs, i always find the best deals nationally and internationally, I recomend using their website always, they offer the best deals. Tha... See more

Rated 4 out of 5 stars

Well, it is very useful to have so many options in one site and the ease of navigation However the filters need to be revisited. Especially preferable times of flights. BA do it well and simply

Rated 5 out of 5 stars

Great tool for managing trips. I'm using it already for at least 10 years and for me this is the best way to have all the trip information collected at one place. I shoul not mention access to previou... See more


Company details

  1. Flights Search Site
  2. Travel Aggregator

About KAYAK

Written by the company

Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and hire cars to find the option that fits your trip. Our edge? Making sure you don't overpay.
  • Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
  • Price Alerts let you know when prices change, so you can make a move when the timing feels right.
  • Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favourites.
More choice, less searching and the feeling of finding the right fit at the right price.

KAYAK. Go see for yourself.

 Start searching on KAYAK.co.uk

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(2,129)

565 reviews in the last 12 months

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Rated 1 out of 5 stars

Very untrustworthy, non independent ''broker''

I don't know which company owns KAYAK but independent arbitrator or low cost fares it is not. It is completely untrustworthy.

April 12, 2026
KAYAK logo

Reply from KAYAK

Thank you for your message.

Positive experiences are important to us and your message is concerning. Please consider sharing your booking details by reaching out to https://www.kayak.co.uk/support and a support member will be in touch soon.

Kind regards,
Emma
KAYAK Support

Rated 1 out of 5 stars

Not good at sll

April 3, 2026
KAYAK logo

Reply from KAYAK

Hello Telvin,
We value positive user experiences, and we are concerned to hear about yours. Thank you for sharing your feedback.

To help us assist you, please provide details about your experience by contacting our support team at https://www.kayak.co.uk/support. A support member will be in touch with you soon.

Thank you,
Emma
KAYAK

Rated 2 out of 5 stars

Waste of time

Tried to book a static caraven at a specific venue. Kayak kept trying to push me towards nearby hotels - yes, they were probably cheaper, but we needed this particular venue and Kayak was just making it difficult to get anywhere.

Finally gave up and booked through booking.com instead.

April 10, 2026
KAYAK logo

Reply from KAYAK

We are concerned to hear your feedback and are committed to ensuring a positive user experience.

When you search on KAYAK, the results should accurately reflect your entered criteria. To have your search experience reviewed further, please send the details via our support page at:

https://www.kayak.co.uk/support

A member of our support team will follow up with you soon.

Thank you,
Emma
KAYAK

Rated 5 out of 5 stars

Great experience

I have booked many hotels, rented cars from this website, the rates are competitive and its completely trusted

April 7, 2026

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