KAYAK Reviews 

2,129
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers had a great experience with this company. Customers consistently find excellent deals and appreciate the ability to compare prices, often saving money on their bookings. The website is praised for its user-friendly interface, easy navigation, and useful filters, simplifying the search process. Many value the service for its comprehensive trip management features and timely notifications about flight delays or price changes. However, some customers noted that the platform doesn't always offer the cheapest flights, with better deals found elsewhere. A few also felt that highlighted prices could be misleading or differ from the final cost, and search results were not always accurate.

What people talk about most

Price

Reviewers highlight positive aspects of price, often finding good prices and quality service, with some... See more

Website

Customers consistently note positive experiences with the website, with many recommending it for its... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and convenience for... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it clear,... See more

Service

Consumers find service to be positive, with many highly recommending the website and its offerings, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kayak is good and gives lots of choice and info it definitely succeeds where other search engines don't. But it doesn't offer the cheapest flights anymore. I always use it as a research tool but 4 of... See more

Rated 4 out of 5 stars

Hi I used to buy flight tickets from kayak for more than 20 yrs, i always find the best deals nationally and internationally, I recomend using their website always, they offer the best deals. Tha... See more

Rated 4 out of 5 stars

Well, it is very useful to have so many options in one site and the ease of navigation However the filters need to be revisited. Especially preferable times of flights. BA do it well and simply

Rated 5 out of 5 stars

Great tool for managing trips. I'm using it already for at least 10 years and for me this is the best way to have all the trip information collected at one place. I shoul not mention access to previou... See more


Company details

  1. Flights Search Site
  2. Travel Aggregator

About KAYAK

Written by the company

Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and hire cars to find the option that fits your trip. Our edge? Making sure you don't overpay.
  • Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
  • Price Alerts let you know when prices change, so you can make a move when the timing feels right.
  • Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favourites.
More choice, less searching and the feeling of finding the right fit at the right price.

KAYAK. Go see for yourself.

 Start searching on KAYAK.co.uk

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,129)

565 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont know why ive to review

Dont know why ive to review, somehow was sent by mistake, not ordered by kayak

May 6, 2026
KAYAK logo

Reply from KAYAK

Thank you for your message.

We appreciate you sharing your feedback with us. The purpose of the review email is to collect user insights following a KAYAK search; please note that participating in this review is optional.

Should you have further inquiries or any concerns, you are welcome to reach out to our support team via: https://www.kayak.co.uk/support.

Thank you,

Rated 1 out of 5 stars

Horrible

Horrible. Service not reachable. Only KI answers which are on KI level from 5 years ago. Refunds nearly doesn´t work. Service is not recomendable

December 29, 2025
KAYAK logo

Reply from KAYAK

Hello Marcus,

It is helpful to keep in mind KAYAK is a travel comparison website. We help you search and compare travel options from hundreds of third-party travel providers. KAYAK does not sell travel services as such we do not service bookings.

If you booked a reservation with a travel agent whose search results were displayed on KAYAK and you have an outstanding service issue, our support team may be able to assist you further. Please feel free to reach out to the team at: https://www.kayak.co.uk/support.

Be sure to include the provider name, booking reference number, and more details about your specific situation. A member of our support team will then be in touch with you.

Thank you,

Rated 1 out of 5 stars

Have sent Kayak uk a copy of my…

Have sent Kayak uk a copy of my transcript but no response.

May 14, 2026
Unprompted review
KAYAK logo

Reply from KAYAK

We have checked our feedback for reference of "Mrs. Rachael" and do not see any correspondence submitted referencing this name. We kindly ask that you send all details to https://www.kayak.co.uk/support, upon sending a support member should be in touch promptly.

Thank you,

Rated 5 out of 5 stars

The absolute best

The absolute best.
Remember to be flexible and move dates around for even lower fares. Only problem is not Kayak, but the airlines and hotels who use them. They get overwhelmed by Kayak’s traffic drivers!
Excellent company.

April 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look