I ordered fence materials on the website, last night, for collection at the Bath site. I had an early response from the depot this morning to advise the order was ready for collection. The depot staf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed two tonnes of hardcore and this company delivered in every sense. Ordered on Saturday, had a polite confirmation call the same day, and a delivery was arranged for Tuesday with a quick ca... See more
Ordered some sleepers and topsoil for some raised beds at 3am, by 10am the same day I received a very friendly call from Andrew to arrange delivery the same day. Perfect service. Especially considerin... See more
Company replied
I've ordered a couple of times now from this company, they always follow up with a phone call to arrange delivery. Their driver (I've had the same one) is amazing. It can be quite difficult sometimes... See more
Company replied
Company details
Written by the company
Welcome to Kellaway Building Supplies. Your local, independent, family owned business priding ourselves on being your Merchant of Choice. With branches around the South West, we offer competitively priced materials and award winning service, delivered by our knowledgeable and friendly team.
Contact info
Olympus House, Britannia Road, Patchway, BS34 5TA, Bristol, United Kingdom
- 08000499788
- enquiries@kellaway.co.uk
- kellaway.co.uk
4.6
Excellent
559 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marlborough Kellaway are really helpful…
Marlborough Kellaway are really helpful in the yard, office and the delivery drivers. Delivery driver was particularly accomodating as to where I wanted the sand and blocks dropped and allowing very excited children to watch! Top rating for all of them.
May 17, 2025
Unprompted review
Reply from Kellaway Building Supplies
Thank you so much for leaving this 5 start review for our Marlborough Branch. We will share this with the team, they will be thrilled to received this feedback :)
Waste of time - rude service
I called the Horfield branch at the weekend to be told that they had what I wanted in stock, they guy on the phone was really helpful. I went today to a different branch by accident (Lockleaze) and the young guy I saw was unhelpful, terrible at communicating and incorrect in the information he gave me. In the end I looked at it and they didn't have what I wanted so I had to go to the store I called at the weekend (he told me they had what I wanted) but when I got there they didn't have it in stock so I had another wasted journey. The guy at Horfield was helpful and suggested somewhere that would have what I needed so thanks to him. The guy at Lockleaze either needs training or to find another job. I'll go somewhere else in future.
May 28, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi there, thank you for taking the time to leave this feedback for us following your recent experience with Kellaway. This is not a standard which we accept and we will be investigating and taking steps to improve the points that you have raised.
What a great driver
What a great driver; friendly, helpful and deserves a shout put. We have had a few recent deliveries and always great. Thanks
May 27, 2025
Unprompted review
Reply from Kellaway Building Supplies
Thank you for leaving this 5 star review for us. We will make sure these positive comments make it back to our driver team :)
Very Happy with my order,4x750kg of…
Very Happy with my order,4x750kg of Cerney shingle to front and back garden,very professional and friendly delivery guy in his new truck. Very polite,he asked where to place it . Very pleased and prices very good if need more will be ordering more when this lot is offloaded. Thankyou.
May 26, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Gina, thank you for leaving this 5 star review for us. So pleased we could be apart of your garden project, do get in touch if you need further supplies :)
Very easy experience
Very easy to order, quick delivery and really friendly guy who delivered - read my notes about where to deliver. Highly recommend
May 22, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Laura, thank you for leaving this 5 star review. We are thrilled you found your experience with Kellaway so positive. Please share this with your friends and family :)
delivery of 3 dumpy bags of hardcore
delivery of 3 dumpy bags of hardcore, very well priced, quick delivery and the delivery guy was very friendly and professional, he asked me where i wanted the dumpy bags placed with his big claw machine.
very happy will use again when i need more :)
May 21, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Sarah, thank you for leaving this 5 star review. We are so grateful that you have taken the time to complete this following your experience with Kellaway. We hope to help you again soon with any future requirements :)
Great all round experience
Website easy to use. Competitive pricing. Customer service excellent, very clear communication. Delivered on time with Mark (the delivery driver) being extremely helpful and friendly.
May 21, 2025
Unprompted review
Easy no fuss service delivery guy was…
Easy no fuss service delivery guy was helpful on moving goods to my front door what more do you want definitely recommend this company
May 21, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Chris, thank you for taking the time to leave this 5 star review. Customer feedback is very important to us! We hope to help you again soon :)
Great service
Great service, delivery went smoothly and as planned. Sleepers were out of stock but as soon as Kellaways had them they were delivered nice and early. No fuss easy to order.
May 20, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Michael, thank you for leaving this 5 star review for us. We hope to see you again in the future :)
Have had great advice and service…
Have had great advice and service including getting stuff from other stores for me. Deliveries always come on time and everyone there is welcoming, polite and helpful
May 17, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Harvey, thank you so much for leaving this 5 star review for us. We are pleased you are happy with the service provided, don't forget to tell your friends about Kellaway :)
Great staff member!
Have to feedback on the performance of Kai from the Tewkesbury branch.
Despite clearly being busy unloading a wagon, he took the time to help me with my order. Cheery and polite…a real asset to the firm!
May 15, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Stevie, many thanks for leaving this review for us. Kai will be over the moon to receive this positive feedback! :)
Delivery turned up on correct day
Delivery turned up on correct day, kept informed by email by office.
polite and friendly driver no problems in where i wanted stuff putting.
Would recommend to others.
Thank you.
May 14, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Dave, thank you so much for leaving this 5 star review. Please recommend us to your friends and family :)
Good price
Good price. Very helpful driver ensured materials were delivered off-road/pavement.
May 3, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Andrew, thank you for leaving this 5 star review via Trustpilot! We are thrilled to receive this positive feedback and hope you will use Kellaway again in the future :)
Very professional and friendly delivery…
Very professional and friendly delivery to the exact place I wanted it. Even asked if it was correct product (Landscaping Gravel) and said he would return it if it wasn't. Great price as well.
May 3, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Dave, thank you for leaving this 5 star review for us. We read all comments received and always improve our service where we can! We look forward to seeing you again soon :)
Professional
Professional, on time, really friendly and helpful. Would absolutely recommend. Have used twice now and would use again.
May 2, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Kate, thank you so much for leaving this 5 star review. At Kellaway we take customer feedback very seriously, we read all comments and share them with the team here. We hope to see you again soon :)
Reply from Kellaway Building Supplies
Hi Katy, thank you for leaving this 5 star review for us. We are pleased to receive such positive feedback and hope to see you again soon :)
One stop shop for us in Swindon
One stop shop for us in Swindon, if we get Simon as the delivery driver then the stress is of. He's fast and takes care of the property. Cheers
April 30, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Scott, thank you so much for leaving this 5-star review for our Swindon branch and for Simon in particular. We will make sure he hears about this feedback, it will make his day!
efficient service from order to delivery
Great delivery, and wagon was able to deliver pallet exactly where I wanted.
April 25, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi there, thank you for leaving this 5 star review for the team at Kellaway. We are thrilled to receive this positive feedback about your experience with us.
Marlborough store AMAZING
Marlborough store staff have been brilliant throughout the whole process! Looking for slabs and they offered to collect a sample from another store. Then when I ordered they arranged delivery really quickly and even rang to double check the order.
April 19, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Jake, thank you for leaving this 5 star review. We take customer service very seriously and are thrilled to received such positive feedback. We will ensure this gets back to the team at Marlborough :)
Good items no communication
Ordered click and collect and thought I'd be contacted to say the items were ready. Called up more than a week later and they were at the store. Items great and nice staff but the comms need working on. Thanks for the items though 😊
April 26, 2025
Unprompted review
Reply from Kellaway Building Supplies
Hi Andy, thank you for leaving this review for us. We read and investigate all customer feedback. You should have received a call or email to let you know your items were ready for collection. I have contacted the branch to ensure this process is being followed. Thank you for the positive feedback too :)
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